North Memorial Hospital

We have reviewed Ms [redacted] 's accounts and her concerns related to setting up payment arrangements for outstanding accounts.This is the current status of open accounts:On we processed a payment of $that was applied to Guarantor Account [redacted] , that account is now paid in full.Currently we have an outstanding patient responsible balance of $on Guarantor Account***-***-***for facility services on There is one outstanding claim for this Guarantor Account that is pending insurance processing in the amount of $for professional services on 9.17.16.Our Credit Policy allows for payment arrangements to be made for payment in full in months We can setup a monthly payment plan of $for the outstanding balance of $ When insurance processes the outstanding balance of $1004.00, if a patient responsibility remains we can then review the payment plan to determine the monthly payment amount to fit within our Credit Policy guidelines.Thank you for forwarding Ms [redacted] 's concerns If this payment plan is agreeable or if she would like to discuss further, please ask that she contact Customer Service at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

This letter responds to the concerns we received from your office regarding the care provided to Mr*** *** on February 18, 2017. Mr*** claims that the cost from the care he was provided on this date at our Minnetonka, Minnesota Urgency Center was high We previously
reviewed complaints from Mr*** that he filed with us on 04/12/17, 06/15/and 07/26/in which we concluded that the care provided to him as well as the associated charges are appropriate. Our decision in that matter was communicated to Mr*** in detail after each review via telephone. Our review of this complaint to your office does not change our previous conclusion for this matter At North Memorial Health, we value the feedback provided to us by our customers. In some cases, North Memorial Health does provide adjustments or reductions in balances if our review indicates it is warranted for a quality of care or customer service issue. Unfortunately, in Mr***’s case no such issues were identified and no adjustment or reduction in balance will be provided Please contact us should you have any questions

I am rejecting this response because: North Memorial's justification of the fees is not addressedIn the past North Memorial has stated that it was "coded correctly" and all charges are valid but I don't accept how any institution can have the freedom to charge based on vague as codingI have yet to hear an argument as to why the coding justifies the chargesIn essence, I went in for a seemingly routine thing and even after insurance contract discounts have charges of ~$I do not accept how an institution can believe this is ethical

In order to investigate this complaint I will need the name of Ms***'s brother; can you provide that information please? Thank you

We are sorry that you thought that you needed to open a credit card to make payment on your outstanding accounts before we could address your initial concerns that were forwarded to us.If you would like to make a payment arrangement for the remaining outstanding balance we would encourage a phone call to ###-###-#### so that we can work together to establish a payment plan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We have reviewed Ms. [redacted]'s accounts and her concerns related to setting up payment arrangements for outstanding accounts.This is the current status of open accounts:On 11.21.16 we processed a payment of $2359.28 that was applied to Guarantor Account [redacted], that account is now paid in...

full.Currently we have an outstanding patient responsible balance of $606.90 on Guarantor Account[redacted]for facility services on 9.17.16.  There is one outstanding claim for this Guarantor Account that is pending insurance processing in the amount of $1004.00 for professional services on 9.17.16.Our Credit Policy allows for payment arrangements to be made for payment in full in 12 months.  We can setup a monthly payment plan of $50.57 for the outstanding balance of $606.90.  When insurance processes the outstanding balance of $1004.00, if a patient responsibility remains we can then review the payment plan to determine the monthly payment amount to fit within our Credit Policy guidelines.Thank you for forwarding Ms. [redacted]'s concerns.  If this payment plan is agreeable or if she would like to discuss further, please ask that she contact Customer Service at ###-###-####.