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North Park Lounge

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North Park Lounge Reviews (3)

[redacted] #ffffff;"> My name is [redacted] ***I am the Director of Operations for the North Park Lounge Restaurant GroupI am writing in response to complaint ID # [redacted] The North Park Lounge is, and has always been, a family friendly restaurantWe are always trying to go above and beyond the expectations of our guestsAlong with our Birthday Wheel promotion, we offer numerous events and give-a-ways throughout the year for our guests to enjoyI am not aware of any other local restaurants that do as much for their guests and guest relations as the North Park Lounge doesI really feel that there was a great miscommunication over this incidentThe management was only trying to move the guests month old daughter from a high traffic area for the safety of the childWe are a high volume establishment and were not only concerned about the traffic from the staff ,carrying trays of food over the daughter, but the amount of incoming and outgoing traffic from other guestsNot to mention the child's safety if there was an emergency and we had to evacuate the restaurant with them sitting in an exit area I would like to offer my sincerest apologies to the guest for any miscommunication that may have occurred and led to their unpleasant dining experienceI would also like to offer the guest an opportunity to spin our Birthday Wheel on their next visit prior to her next birthdayOnce again we were only concerned with the safety of their daughter and were trying to be proactive to avoid any and all accidents that may have occurred Please let me know how I am to go about contacting the guests to resolve the situation Thanks you, [redacted] ***

[redacted]
 
#ffffff;">    My name is [redacted]. I am the Director of Operations for the North Park Lounge Restaurant Group. I am writing in response to complaint ID # [redacted].
 
    The North Park Lounge is, and has always been, a family friendly restaurant. We are always trying to go above and beyond the expectations of our guests. Along with our Birthday Wheel promotion, we offer numerous events and give-a-ways throughout the year for our guests to enjoy. I am not aware of any other local restaurants that do as much for their guests and guest relations as the North Park Lounge does. I really feel that there was a great miscommunication over this incident. The management was only trying to move the guests 17 month old daughter from a high traffic area for the safety of the child. We are a high volume establishment and were not only concerned about the traffic from the staff ,carrying trays of food over the daughter, but the amount of incoming and outgoing traffic from other guests. Not to mention the child's safety if there was an emergency and we had to evacuate the restaurant with them sitting in an exit area.
 
    I would like to offer my sincerest apologies to the guest for any miscommunication that may have occurred and led to their unpleasant dining experience. I would also like to offer the guest an opportunity to spin our Birthday Wheel on their next visit prior to her next birthday. Once again we were only concerned with the safety of their daughter and were trying to be proactive to avoid any and all accidents that may have occurred.
 
    Please let me know how I am to go about contacting the guests to resolve the situation.
 
Thanks you,
 
[redacted]

Review: While trying to celebrate my wife's birthday over lunch and coming to spin the birthday wheel we encounter a non-family friendly service issue. Seating was seat your self at 11:15a on 4/12/2014. We seated ourselves in the first booth with myself, my wife, 9 year old daughter and 17 month daughter. We placed our order and had are drinks when it became necessary to put our youngest daughter in a high chair. We did so, and a short time later the manager came over and told us we would have to move because there would be too much traffic with food being brought threw the area. The high chair was not blocking the area, and people were able to pass. Further more if there are restrictions to seating they should be clearly indicated up front or there should not be a self seating option.This resulted in my wife missing the once a year birthday wheel opportunity, an unpleasant experience for the family in what has always been a family supportive organization.Desired Settlement: I would like an apology for the poorly communicated seating requirements and a chance for my wife to spin the wheel prior to her next birthday 4/12/2015.

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Address: 8701 Babcock Blvd, Pittsburgh, Pennsylvania, United States, 15237

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