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North Pole Contractors Inc

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North Pole Contractors Inc Reviews (4)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  On the 29th N.P. contractors came and sanded and primed the affected areas. Sanding was done down to bare wood as it should have been done the first time. On the second of August they came in the rain  and put 3 coats of paint on in 20 minutes with the aid of a hair dryer to dry the paint quicker. On the 5th Mr. F[redacted] called to see if we were happy. I sent pictures that showed streaks and missed areas. He said his painter would return when it quit raining.  On Sunday the 7th in the rain his painter returned and recoated the area. Looks fine at last. I believe Mr. F[redacted] tries to run a Good company but his painters and office help leave much to be desired. They need to communicate with their customer much better and quit putting them off when the call with excuses.  As far as waiting for the rain to quit is laughable, they came to repair their shoddy work in the rain. I am thankful that the Revdex.com stepped in to mediate to resolve this problem. I just hope we don't need any more "warranty work" . In hind sight we would not hire this contractor again.Sincerely, [redacted]

It took the company 3 weeks to return our call, communication is not their strong suit with the customer or their painting crew.  I am positive the Revdex.com complaint helped. Mr. F[redacted] and his daughter Kathy came over the 7th of July and viewed the bubbling paint. I was told the area would be sanded down to bare wood and primed and painted with two coat of paint. We left for the weekend returning Sunday night. My neighbor said the painters showed up and worked approximately an hour and left. I viewed the repaired area and it was bubbled worse than before. The area was not sanded down to bare wood as no paint chips or paint dust was visible anywhere. I called Mr. F[redacted] and told him what I found. His reply was his painters didn't do what was suppose to be done . He is out of town for a week and I was told to wait till he returns. So we wait the 4th week for this paint job to be repaired. This is just unacceptable work done by their employees. How hard is it to sand wood and take your time and do a good job ? Thank you Revdex.com for helping with this matter. I know it matters to the contractor because Kathy asked how I was going to respond to the Revdex.com.

We have received Mr. [redacted] complaints, and I personally spoke to him on June 30th, 2016, due to 4th of July weekend, I informed Mr. [redacted] that we will resume on July 5th, 2016 and contact him then. July 5th-7th was raining and no exterior work could be performed. On July 7th, 2016 Hugo F[redacted] and I...

went to Mr. [redacted] residence and spoke to him and addressed that we will fix the issues by the that weekend. As of July 8th, 2016, we started with sand the paint in order to remove the bubbling. It should be completed by July 15th, 2016.

NPC is aware of the situation not being handled properly, with our previous painter. Unfortunately his actions led for the items to escalate more and we have taken action with that employee in no longer working with our company, due to not following directions properly.  We are waiting for the rain to stop, eventhough it is under the eaves and seems to be dry due to the previous bubbling before we applied an y paint and afterwards trying to paint over and new bubbles resumed  we cannot have any humidity or moisture and the rain does cause this. WE have been in contact with Mr. [redacted] and he is aware of the rain situation and has been agreeable upon everything. We cannot control the weather and will be correcting the items on Mr. [redacted] as soon as the weather permits.

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Address: PO Box 101886, Anchorage, Alaska, United States, 99510-1886

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www.125conchos.com

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