North Providence Primary Care Associates

Mr [redacted] stated that he had to wait an unreasonable amount of time to be seen, and that we have a strict policy for showing up on time is exaggeratedWhen in fact, Mr [redacted] showed up for his appointment on 1/18/at 10:amWhen his appointment was at 10:At no time was he refused to be seen, and was taken in the room within minutes, which is not unreasonableAs for Mrs [redacted] , she did have a physical, it was in her chart, and her chart was kept in every day filingMr [redacted] is not being billed for services in 2013, rather for a bill in The bill that Mr [redacted] is referring to is a not a coding problem, rather that he had a deductibleThis bill is his responsibilityI am attaching a copy of the statement for your reviewI have never received any messages, from Mr [redacted] at any time to discuss his billin fact, on the statements that are mailed to the patients, there is an number that is from our billing companyThey are the ones handling all our billing callsAs always, it is upsetting to get a letter like this, but Mr [redacted] 's concerns are not only inaccurate , but very insultingI hope this clarifies the situationI will be available if you have further questions