In response to this claima full review of this claim was done in Octand responded toMr*** has already recieved this letter.We regretfully had to inform him that we were unable to accept liability for the claimed flooring for the following reasons. They had their floor
repaired on 9/3/14, not allowing our company to inspect the damage or have our wood restoration person repair the damaged floor.However as a goodwill offer and because we sincerely regret that they had damages to their floor, we sent them a check for $(three hundred and fifty dollars) as a goodwill gesture and for the full and final compensation for this claim.Claims dept.Hilford Moving and Storage
Complaint:
I am rejecting this response because:
Foothill Technology High School
I requested information on how to handle the claim immediately after
the move from Hilford. *** informed me a claim form must be completed
and she mailed us the form. I informed *** the floors were going
to be fixed by Channel Islands Flooring the next week, since they were already
going to be at our home to finish the installation of the staircase. We
completed the form promptly before repairs took place and submitted it to
Hilford before September 2nd. When asked if
it was okay to proceed with the floor being repaired, the Hilford employee said
this was fine Never was there a mention that an inspection by an
additional Hilford employee was necessary or that we would be required to have
the repairs completed by a contracted Hilford "wood restoration
person". Nor is this the
policy stated in the literature your representative provided (Important
Information For Persons Moving Household Goods)
However, the day we moved, ***, the Hilford moving crew leader,
(along with the rest of the crew) was present to witness the hardwood floor
damage and acknowledged the floor was in perfect condition before the move
Since the moving crewmembers are Hilford employees and saw the floor
damage, your company was indeed able to inspect the floors before repair
A wood artist called us on behalf of Hilford after the claim was
submitted. When the damage to the wood floors was described, the artist
said he would not have been able to fix scratches that deep and a board
replacement was necessary (which he could not do, since he was a wood artist
who only handled small touch up).
Your “wood restoration person” said he would be unable to fix the
damage.Your "rational" of an inspection not
occurring before repair is not justified to refuse acceptance of responsibility
and reimbursement of the full cost of repairs. The crew saw the damage and your staff was aware repairs
were scheduled to take place. Your
crew caused damage to our brand new wood floors and the cost to have the damage
repaired to the original condition was $700. You owe us $It is as simple as that. Please do the right thing and accept
responsibility for the full cost of repairs for the damage caused by Hilford
Regards,
*** ***
In response to this claima full review of this claim was done in Octand responded toMr*** has already recieved this letter.We regretfully had to inform him that we were unable to accept liability for the claimed flooring for the following reasons. They had their floor
repaired on 9/3/14, not allowing our company to inspect the damage or have our wood restoration person repair the damaged floor.However as a goodwill offer and because we sincerely regret that they had damages to their floor, we sent them a check for $(three hundred and fifty dollars) as a goodwill gesture and for the full and final compensation for this claim.Claims dept.Hilford Moving and Storage
Complaint:
I am rejecting this response because:
Foothill Technology High School
I requested information on how to handle the claim immediately after
the move from Hilford. *** informed me a claim form must be completed
and she mailed us the form. I informed *** the floors were going
to be fixed by Channel Islands Flooring the next week, since they were already
going to be at our home to finish the installation of the staircase. We
completed the form promptly before repairs took place and submitted it to
Hilford before September 2nd. When asked if
it was okay to proceed with the floor being repaired, the Hilford employee said
this was fine Never was there a mention that an inspection by an
additional Hilford employee was necessary or that we would be required to have
the repairs completed by a contracted Hilford "wood restoration
person". Nor is this the
policy stated in the literature your representative provided (Important
Information For Persons Moving Household Goods)
However, the day we moved, ***, the Hilford moving crew leader,
(along with the rest of the crew) was present to witness the hardwood floor
damage and acknowledged the floor was in perfect condition before the move
Since the moving crewmembers are Hilford employees and saw the floor
damage, your company was indeed able to inspect the floors before repair
A wood artist called us on behalf of Hilford after the claim was
submitted. When the damage to the wood floors was described, the artist
said he would not have been able to fix scratches that deep and a board
replacement was necessary (which he could not do, since he was a wood artist
who only handled small touch up).
Your “wood restoration person” said he would be unable to fix the
damage.Your "rational" of an inspection not
occurring before repair is not justified to refuse acceptance of responsibility
and reimbursement of the full cost of repairs. The crew saw the damage and your staff was aware repairs
were scheduled to take place. Your
crew caused damage to our brand new wood floors and the cost to have the damage
repaired to the original condition was $700. You owe us $It is as simple as that. Please do the right thing and accept
responsibility for the full cost of repairs for the damage caused by Hilford
Regards,
*** ***