North Scottsdale Family Medical Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for bringing this to our attentionWe welcome the opportunity to respond, and to assist thecustomerThis customer purchased a ticket to one of our live events being held at a hotelThe onlineticketing system clearly indicated that all ticket purchases are non-refundable, and the
customer wasrequired to agree to this before making the ticket purchase.Even though she had already agreed that her purchase was non-refundable, she called us nearly twomonths AFTER she made the purchase and demanded a refundAt this point, the event had beencompletely SOLD OUT for quite some time and new ticket orders were no longer being accepted (thepopularity of our events causes them to commonly sell out 4-months in advance)We politely remindedher of the no-refund policy that she had agreed to, and she immediately started using profanity and otherabusive languageDespite this, we very much wanted to help her, and we tried to explain that there is avery simple way that she can get her money back by transferring her ticket to a different person.However, each time we tried to explain this process so she can get 100% of her money back, she wouldbecome irate and talk over us making it impossible to get her the informationAfter unsuccessfully tryingto explain this process to her several times (because she would not let us talk), she threatened to postnegative reviews and contact the Revdex.com if she did not get her way.After she hung up, we emailed her clear, simple instructions of how she can transfer her ticket tosomeone else and get 100% of her money backWe followed up this email with a courtesy phone call tolet her know to look for the email so she had the information that she neededThis transfer processgenerally takes 5-minutes to complete, and we have had many previous customers gratefully takeadvantage of this opportunity in the pastHowever, rather than complete this simple process and get hermoney back, she instead submitted a complaint to the Revdex.comIt's unclear as to why she refuses to takeadvantage of the opportunity we have given her to get her money back.We apply our policies equally to the thousands of customers we serve each year, and have had the samepolicy regarding ticket sales for over a decadeWe believe it is a fair policy, and it's the standard policyused not only by the cosmetology industry but for nearly all live events in other industries as well (such asconcerts, sporting events, and most other educational events - including many other types of professionaleducation)This is the very first time in our year history that someone has submitted a complaint tothe Revdex.com regarding this standard event policy.Our policies are very clear, easy to access, and must be agreed to before purchaseWe would be happyto help this customer transfer her ticket to a different person so she can get 100% of her money backAllshe has to do is follow the simple instructions that have already been provided to herIf she hasquestions or needs assistance regarding this, we are here to help her

Thank you for bringing this to our attentionWe welcome the opportunity to respond, and to assist thecustomerThis customer purchased a ticket to one of our live events being held at a hotelThe onlineticketing system clearly indicated that all ticket purchases are non-refundable, and the
customer wasrequired to agree to this before making the ticket purchase.Even though she had already agreed that her purchase was non-refundable, she called us nearly twomonths AFTER she made the purchase and demanded a refundAt this point, the event had beencompletely SOLD OUT for quite some time and new ticket orders were no longer being accepted (thepopularity of our events causes them to commonly sell out 4-months in advance)We politely remindedher of the no-refund policy that she had agreed to, and she immediately started using profanity and otherabusive languageDespite this, we very much wanted to help her, and we tried to explain that there is avery simple way that she can get her money back by transferring her ticket to a different person.However, each time we tried to explain this process so she can get 100% of her money back, she wouldbecome irate and talk over us making it impossible to get her the informationAfter unsuccessfully tryingto explain this process to her several times (because she would not let us talk), she threatened to postnegative reviews and contact the Revdex.com if she did not get her way.After she hung up, we emailed her clear, simple instructions of how she can transfer her ticket tosomeone else and get 100% of her money backWe followed up this email with a courtesy phone call tolet her know to look for the email so she had the information that she neededThis transfer processgenerally takes 5-minutes to complete, and we have had many previous customers gratefully takeadvantage of this opportunity in the pastHowever, rather than complete this simple process and get hermoney back, she instead submitted a complaint to the Revdex.comIt's unclear as to why she refuses to takeadvantage of the opportunity we have given her to get her money back.We apply our policies equally to the thousands of customers we serve each year, and have had the samepolicy regarding ticket sales for over a decadeWe believe it is a fair policy, and it's the standard policyused not only by the cosmetology industry but for nearly all live events in other industries as well (such asconcerts, sporting events, and most other educational events - including many other types of professionaleducation)This is the very first time in our year history that someone has submitted a complaint tothe Revdex.com regarding this standard event policy.Our policies are very clear, easy to access, and must be agreed to before purchaseWe would be happyto help this customer transfer her ticket to a different person so she can get 100% of her money backAllshe has to do is follow the simple instructions that have already been provided to herIf she hasquestions or needs assistance regarding this, we are here to help her

Thank you for bringing this complaint to our attentionWhile we can sympathize with Ms***’s situation, our company clearly isn’t to blame for the problem that she hadAdditionally, we believe that Ms***’s submission to the Revdex.com is an unfair and inaccurate representation of the situationOur
company delivered exactly what it had promised to, and it is unfortunate that she trying to blame us for her procrastinationMs***’s complaint is addressed in detail belowThe state in which Ms***s is licensed requires her to complete the class by a very specific, very clearly defined deadlineMs***s was not even close to completing her class by this deadline, and as per the state requirements, we had to end the course that she was registered forTo be clear, our company is not allowed to continue offering this course past the deadline as per the state requirementsAllowing her to complete the class and give her CE credit for it after the deadline would be a violation of the requirementsMs***s stated in her complaint that she has been licensed for yearsIt is unclear how she has been licensed for this long, and still does not know the rules pertaining to her licenseThe state gave Ms***s a full years to complete her classShe chose to wait until very late in the very last day of this 2-year period, and did not allocate enough time to finist is unclear why she is blaming our company for her procrastinationThis deadline was clearly communicated to Ms***s in a variety of ways (described in detail below)Additionally, the information listed above was communicated to Ms***s along with a simple way for her to check the state’s web site to verify that her course had indeed expired as per the state rulesShe had access to all of this information before submitting the complaint to the Revdex.comIn her complaint, Ms***s claims that the deadline was not communicated to herHonestly and sincerely, we are not sure how it could have been communicated more clearly: The Frequently asked questions for the course clearly listed the deadline (text provided below) There was a notice regarding this deadline with the registration button (screenshot provided below) There were notices on the top of both the course overview and course details pages There was a notice in huge point font on the course delivery screen which our records indicate Ms***s accessed on numerous occasions, beginning several days before the deadline (text of this notice is provided below)Two email newsletters were sent to Ms***s explaining the deadline in detail The Terms and Conditions for the course she registered for clearly listed the deadline This bi-annual license renewal deadline has been in place in her state for many years, and as a condition of her license, she should have already been aware of itHere are just a few examples of the numerous ways the deadline was communicated: Frequently Asked Questions Below is the text in the FAQ section for her classQHow long will I have to complete my class? AYou will have days or until midnight of the next license renewal deadline, whichever comes first, to complete your classIf you plan to use the class to fulfill CE license renewal requirements, be sure to complete your class before you renew your licenseNotice With the Registration Button Below is a screenshot of the notice included with the course registration buttonNotice on the Course Delivery Screen Below is a notice that was on the course delivery screen which our records indicate Ms***s accessed on numerous occasions, beginning several days before the deadlineThis notice was posted in large point fontImportant Notice (please read): you must finish your class and renew your license before 11:pm eastern time January 31, Per the State requirements, you will NOT receive credit for the course unless you complete it before this deadlineThank you! Ms***s agreed to the terms and conditions when she created her account, clearly indicating that her course was nonrefundableFor the reasons presented above, Ms***’s is not due a refundThere are certainly situations where a company may opt to provide consideration for a customer even though the company is not at faultIn this instance, because of our interaction with her, and the fact that she misrepresented the situation to the Revdex.com, we will not be issuing her a refundSincerely,HairDirections, Inc