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North Shore Bedding Liquidators Inc.

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Reviews North Shore Bedding Liquidators Inc.

North Shore Bedding Liquidators Inc. Reviews (3)

I am willing to do the following I believe I am going way above and beyond, considering the customer know we do not offer returns when she made the purchase I was very clear about it, since she had told me about her past issues and returns She could have chosen to purchase this mattress elsewhere at that time This offer stands for days.I will take back the mattress and foundation, with the following conditions: There is a $shipping charge to return the mattress to the factory The mattress cost is $ The foundation cannot be returned to the factory, so there is a 20% restock fee, since I cannot resell this item The foundation is $Restock fee is $ The items must be in good condition with no stains or marks.We will issue a credit of $(original sale price including tax) less $258.00, for a total credit of $3296.80 This will be my final offer to remedy this situation. thanks

Hello Revdex.com When Mrs. [redacted] came into North Shore Bedding, she explained her extreme chemical sensitivity issues to me. She explained that she has reacted to other non organic mattresses, as well as other products.  I explained to her that the products we offer are third party certified to...

contain no harmful chemicals.  The mattress she chose is made of all natural and certified organic materials.  The layer she is referring to as "toxic" is made from 100% GOLS certified organic rubber and a GOTS certified organic cotton casing. There are no chemicals present in this product.Mrs. [redacted] asked if we had a return policy before she made the purchase.  I explained that we do not offer returns.  She said she was willing to take the chance since everything else was giving her problems.  She was aware of other purchasing options with return policies, but chose to purchase this mattress, without a return option.  North Shore Bedding has held this no return policy for over 30 years.  This ensures every customer receives a factory fresh mattress and there is no chance to get used, returned mattress.  I am sorry she is not satisfied with her mattress, but we never misled her about our return policy.  It is plainly printed on our credit [redacted] receipts and sales orders. I hope this helps explain the situation a little better.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]Please note that the delivery men unwrapped the foundation in the hall and when they came into the bedroom and placed it on the bed frame, I noticed a 1/4" or less smudge at the top right. I pointed it out and they offered to remove it with water. I didn't know what it was so said that it was best to leave it. The foundation and mattress are in the exact condition they were at the time of delivery. Both have been untouched and nothing has been placed on the mattress. As I stated in previous responses, I have entered the [redacted] bedroom only to get clothes from the large walk in closet which has built in drawers and rods for items which are hung.[redacted]

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Address: 984 Willow Rd Suite H, Northbrook, Illinois, United States, 60062-6821

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