North Shore LIJ Health Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedReceived refund on my credit card and was credited to payment for ambulance services Sincerely, [redacted] ***

We had the opportunity to review this Consumer/Patient's complaint and have determined that due to an administrative error and incorrect address there was a delay in billing the Consumer / Patient's account to the appropriate insurance carrier As of August [redacted] the account has been correctly billed to the Consumer/ Patient's health insurance policy I've been in contact with the Consumer/ Patient and have let them know of what actions have been taken as well as provided my name and contact information in case there were any additional questions or concernsThere has been no adverse action taken as a result of the delay in billing the account to the insurance carrier

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedReceived refund on my credit card and was credited to payment for ambulance
services
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Received 100.00 refund on my credit card and 100.00 was credited to...

payment for ambulance services.
Sincerely,
[redacted]

We spoke with the patient today and confirmed that the address provided for the patient at the time of service was incorrect. There were several attempts to refund the patient the credit he is entitled to however since the incorrect address was on the system the patient never received their refund....

The most recent check issued was on 12/*/16 check#[redacted]. We have made the address correction on the system and will have the check reissued.  I provided the patient with my name and contact information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We had the opportunity to review this Consumer/Patient's complaint and have determined that due to an administrative error and incorrect address there was a delay in billing the Consumer / Patient's account to the appropriate insurance carrier.  As of August [redacted] 2017 the account...

has been correctly billed to the Consumer/ Patient's health insurance policy.  I've been in contact with the Consumer/ Patient and have let them know of what actions have been taken as well as provided my name and contact information in case there were any additional questions or concerns. There has been no adverse action taken as a result of the delay in billing the account to the insurance carrier.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

This letter is in response to your invoice for $88.50. This invoice was paid on March 29, 2016. We went to the hospital for a procedure on 3/29/16. At check-in they made us pay the outstanding amount of $88.50 on the account. We said we don’t know whose charge it was yet, we did not receive an EOB for it yet. They said it would go to the appropriate office. MISTAKE #1, believing that.

A year later . . . we received an invoice for $88.50 dated 3/30/17. I called and spoke to Marley, she saw what happened and said she would correct it. April comes . . . we receive another invoice for $88.50. I called on 4/17/17 and spoke to Don. Don saw what I was talking about and said that Marley never did it, but he will. Another month goes by bring me to today . . . received another invoice today, and now being threatened that we are going to be sent to collections! I have attached the receipt from our payment on 3/29/16 and hope that someone will finally fix your error. If we have any harm to our credit regarding this matter, NJLIJ will have to clear it.

I am beyond frustrated with this whole experience, how could it be that no one is capable of correcting this matter.

Review: On July **, 2015, I required ambulance services to transport me to Forest Hills Hospital, a member of the NSLIJ hospital network. I received medical services as well. I was billed separately for the ambulance services and medical services. I received a bill on 8/**/2015 for the medical services and went online to pay for it. I subsequently received a confirmation that I had paid $56.28. The confirmation number I received was [redacted].

On August **, 2015, I received a bill for $100.00 for ambulance services under invoice [redacted]. I promptly paid this bill on such date in the same manner I paid the previous bill. I received a confirmation number [redacted]. I used my discover credit card (my statement shows a $100.00 charge made by Forest Hills Hospital on 8/**/2015)

In September, I received another bill for $100.00 for ambulance services. Knowing that my health insurance paid for most of it and I was only responsible for $100.00, I ignored the bill thinking the hospital may not have credited my previous payment.

In October, I received a bill for $100.00 under the same invoice number with a notice threatening that the hospital will send the collection agency against me if I do not pay. I went online and paid another $100.00 using my citibank credit card (again my credit card statement shows that it has been charged). I received the confirmation number [redacted].

I went online to contact NSLIJ realizing that I may have paid twice for the same service. I contacted them and explained the situation with respect to having paid in August and receiving a final notice threatening collection and having paid again in October.

On October **, 2015 I received a phone call from a NSLIJ associate referencing the issue I mentioned in my correspondence to them. They told me they only have 56.28 credited to my account but the two $100.00 payments did not show up on their accounting system. I explained to the associate that I have confirmation e-mails indicating that I paid but they told me I should send them the credit card statements showing proof of payment which I did to the email address [redacted].

After my conversation, I sent the requested documents as well as the confirmation e-mails that was sent to me after the two times I paid $100.00 and did not receive any confirmation of receipt.

This practice did not sit well with me because how can a medical institution receive two payments for the same invoice and not even know that the patient had paid any of the two times? Each time I paid, I referenced the invoice in the online billing system and yet the hospital was only concerned about sending collection notices to the patient despite being paid the day the patient received the invoice.

I seek $100.00 back from the Northshore LIJ medical system for having been double billed and threatened with collection despite having paid a total of $200.00 for a $100.00 invoice. Documents are available upon request.Desired Settlement: Prompt credit of $100.00 of overpayment back to my citibank credit card and elimination of my $100.00 outstanding balance with the hospital.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Received 100.00 refund on my credit card and 100.00 was credited to payment for ambulance services.

Sincerely,

Review: This has been an ongoing complain I have against Northshore LIJ, it's about a bill they want me to pay twice. The bill they are collecting is paid since 03/**/2012, despite all the evidences I presented to them, they continue to harass me with collection letters. They even sought the help of a collection agency, but when I presented all my documents to the agency, the agency ceases to collect. This practice has to stop; you have helped from the past, and I know you will not stop helping consumers like me. Thank you very much.Desired Settlement: Letter of apology and stop the harrasment.

Review: This is in reference to bills I keep receiving from North Shore LIJ. I have tried numerous time to contact their customer service but time and time again cannot get to speak to a live person. I leave my callback # and they say someone will get back to me and of course no one ever calls back. I wish to get this situation resolved but I am unable to unless I can speak to someone. This has been going on for over two months.

Ref # account number [redacted]Desired Settlement: Contact by the business

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,