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North Shore Long Island Jewish Health System

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Reviews North Shore Long Island Jewish Health System

North Shore Long Island Jewish Health System Reviews (9)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here] This complaint was in regards to the attached billMy request was for this bill to be reversed to zero dollars and the account associated with it or any other accounts related to the 4/*/hospital visit to be cancelled with zero balanceI have received phone calls from NSLIJ personnel asking information from me but I have not received any word from them in regards to my two requests.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you very much for your inquiry. We are very sorry for the inconvenience this has caused you. We have looked into this matter and have updated our records to reflect all payments made. We will be following up with you telephonically in the next few days.

This matter has been resolved and the complainant was notified via telephone on August *, 2015.

This issue has been resolved and a zero balance has been issued. If you have any additional questions please contact [redacted] at ###-###-####.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I received a bill for $91.22 on 1/*/15. I made a payment in the amount of $41.22 on 1/**/15, which left a balance of $50. However, on 1/**/15 I made a final payment of $50 to close the entire bill. Lo and behold, on 2/**...a full two weeks later, I get another bill of $50. I call the hospital, and they can't find my payment anywhere. The man does a search to see if he can locate my payment, and he cannot. As a result of their negligence, I now need to waste time finding my statement, scanning the pages they need, and emailing it to them. There's no reason I need to do this, when it's their fault. Imagine if I didn't keep accurate records, they'd be billing me for things I've already paid for. They have terrible competence.Desired Settlement: They need to do their jobs correctly, and utilize their multi-million dollar budget, to update their computer system. Also, if it's a mistake on their end, they need to go around and dig for the answer themselves. If they did, I guarantee they'd make less mistakes because it would be their time that was wasted. Billing Adjustment

Business

Response:

Thank you very much for your inquiry. We are very sorry for the inconvenience this has caused you. We have looked into this matter and have updated our records to reflect all payments made. We will be following up with you telephonically in the next few days.

Review: I have been billed for 17.09 for a service rendered on 4/*/14 , nearly 16 months ago. I already took care of all the bills related to the visit of 4/*/14 and since Feb 2015 I am not in that health insurance plan anymore. I see that a whole series of adjustments have happened in June 2015 and I believe that if those adjustments would have happened during the time I was covered my previous health plan would have covered those payments since I did pay my co-pays. In addition this bill that I received today is due in 8 days from today 8/**/15. I could have been out of the country or in vacation and been late on this payment. I did not know this account was settled .Desired Settlement: I need this bill settled down to zero dollars and this account closed permanently.

Business

Response:

This matter has been resolved and the complainant was notified via telephone on August *, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] This complaint was in regards to the attached bill. My request was for this bill to be reversed to zero dollars and the account associated with it or any other accounts related to the 4/*/14 hospital visit to be cancelled with zero balance. I have received phone calls from NSLIJ personnel asking information from me but I have not received any word from them in regards to my two requests.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This issue has been resolved and a zero balance has been issued. If you have any additional questions please contact [redacted] at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My spouse ([redacted]) visited the "Urgrent Health Care Facility" located in [redacted] NY for sysmptoms of strep throat on May [redacted] 2013 as a new patient. The account # associated with the bill is [redacted]/** in the amount of $277.00. invoice # [redacted]. At the time of visit the staff ask for insuraunce and [redacted] provided them with her insuraunce card "The Empire Plan account # [redacted]. [redacted] did ask specifically if they take her insuarance and staff confirmed "YES" and at no time of the visit did they tell [redacted] the insurance was not acccepted. Both [redacted] and I have spoken with the Management staff in [redacted] ([redacted]) who was extremely helpful and reffered the inquiry to his supervisor ([redacted]), located in the [redacted] office. [redacted] has spoken with us 6 times on the manner. [redacted] has yet to respond. [redacted] called 6 times and left messages with [redacted] ###-###-####, I called once and no response. [redacted] has called and left her emails regarding the issue and she responded to [redacted]s email, informing him she will call [redacted] to rectify. Still no call from [redacted]. This is the second billing cyle and the bill will be over 60 days after July [redacted] 2013. [redacted] and I have a credit rating combined of 785 and I dont want this bill to damage our credit.Desired Settlement: I would like the bill to be reconsidered on the fact that [redacted] thought the services were covered by insuruance. I would also like the staff to be more educated on there policies so no other people fall victim to this policy. Further I went to that same facitily a week later and they took my insurance (we had no idea at that time, that [redacted]'s insurance claim would be denied). I am hoping my claim does not get reversed for any reason. Lastly it is important that [redacted] actually is held accountable for failure to respond to customer inquiries.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding North Shore Long Island Jewish Health System has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I haven't been able to reach the billing office (###-###-####) to resolve my bill. They continually send notices, but when you call, it always goes to an answering machine after being on hold 5 minutes. I left two messages on 12/**/15, 1 message on 12/**/15, and another message on 12/**/15. I sent an email on 12/**/15 to the billing office and another email to patient relations on 12/**/15. The last billing notice I received was a "final reminder" but it's impossible to contact this billing office. There is no other number or fax number I can find.Desired Settlement: I would like to speak to someone regarding the bill I have received. My insurance company states they paid it, and I have no out of pocket expenses, except a copay of $15 possibly.

Business

Response:

Tell us why here...After review of the accounts an adjustment was made resulting in zero responsibility from the complainant. Complainant was contacted on December **, 2015 to inform of this and was pleased to have concerns resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: HOSPITALS

Address: PO Box 4324, Manhasset, New York, United States, 11030

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