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North Shore Neuropsychological

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North Shore Neuropsychological Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't think that is the excuse or responseI know this is the [redacted] return policyBut the problem is the watch qualityI wore the watch within one week the watch already have problemThey say we only can fix the watch in their storeI have brought few Tissot watch before however every one of it we can fix it in [redacted] storeThey said we have to ship it back to them, ok we shipped itHowever the watch that they fixed and shipped back to us still have the same problemThey told us to contact that [redacted] But is their responsibility and their problem that the watch hasn't been fixI don't think this is my responsibility to contact them and waste my time to complain againThey should solve this problem we are the costumer not the companyAlso we cant afford every time ship the watch back and pay the shipping fee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please note that the customer purchased this order through ***With *** purchases "We offer a standard day return policy which is detailed belowAny requests for returns, repairs, replacements, exchanges, etcmust be made within days from the date of shipmentIf such requests and
returned items are not received within this timeframe, in most cases we will not be able to authorize a return, process a replacement, or issue a refund." This order was purchased in June and received in July Customer request for a refund came in well over days thus they are not eligible for a return for a refund/replacement servicesAs the warranty is not provided by us we have no control over the terms and services of the warrantyIf you view the listing for the customers order (***) it clearly states "Warranty: 2-Year *** Warranty provided by ***, instead of the manufacturer." Customer has been provided with *** phone's number for further supportWe understand that the customer is upset but there is nothing we can do for the customer over months after a purchase is made Customer made this purchase with the knowledge the purchase was only covered for days in regards to a refund or a replacementWhile we sympathize with their issue we have assisted this customer to the best of our abilities given the terms we agreed on at the time of purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't think that is the excuse or responseI know this is the *** return policyBut the problem is the watch qualityI wore the watch within one week the watch already have problemThey say we only can fix the watch in their storeI have brought few Tissot watch before however every one of it we can fix it in *** *** storeThey said we have to ship it back to them, ok we shipped itHowever the watch that they fixed and shipped back to us still have the same problemThey told us to contact that ***But is their responsibility and their problem that the watch hasn't been fixI don't think this is my responsibility to contact them and waste my time to complain againThey should solve this problem we are the costumer not the companyAlso we cant afford every time ship the watch back and pay the shipping fee.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for giving us the opportunity to address [redacted] concerns once again.While we fully understand the customers frustration, we have done everything within our power to accommodate them and try to help them get this problem resolved.As we stated previously this purchase was made through [redacted] and therefore any claims have to be addressed to [redacted] directly.This is not because we do not care about our customers but rather it is clear [redacted] policy that as sellers on [redacted] we have to abide by. You can learn more about the warranty offered by [redacted] here [redacted]

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Address: 238 Washington St Ste 10, Marblehead, Massachusetts, United States, 01945-3367

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