North Shore Plastic Surgery, LLC

The business has responded Please see below:*** *** leased a Cadillac Escalade on June *, During the delivery process we offer all of our customers multiple optional products to help protect their investmentIn *** ***’ complaint he stated that he was offered
three products, Theft Avert, Key Replacement and Tire and Wheel protection*** *** then states that he declined one of the products as a result we printed a new lease agreement for him to signThat lease agreement clearly states in section “Optional Products and Services” (attached) and requires the customer initial by each individual product (Theft Avert and Key Replacement) which he didGM Financial (the leasing company) then sent a letter (attached) that certain items on the contract needed to be clarifiedSpecifically items Line did not print as accurately as it could have disclosing $per excess mile Line should have an X in the box Line should have disclosed the term and the name of provider His claim that charges were added to the contract is falseWe are concerned with *** *** satisfaction with the transactionThe fact that the Key Replacement is an optional purchase we are recognizing this complaint as a formal request to cancel and have reimbursed *** *** with a check (attached) for $plus tax in the amount of $totaling $for final settlement in this caseInternally, the dealership reviewed its processes with our business managers to ensure policies are being followed to accurately explain and disclose all facets of lease agreements