8/25/2015 Revdex.com-complaint #[redacted] To Whom It May Concern, in regards to the repairs for the job we did for [redacted]. We first heard from her on July 23rd and filled out our Service call sheet and faxed to our plumber. We heard back from her on August 3rd and she said she had not...
heard from anyone yet. I contacted our plumber and he said they had been calling her and left several messages. I double checked our paper work and discovered we had transferred the phone number wrong to our Work Order. I let our plumber know the phone number was wrong, gave the right phone number to him on August 3rd Somehow there was miss communication about the right phone number & the plumber kept calling the wrong phone number. On August 25th we got your e-mail. I contacted our plumber and they called the right phone number and are going to take care of all repairs on the same day August 25th. We don't have any record of [redacted] contacting us on the dates she listed. We did not do this intentionally. At Form-Cove we do our absolute best to provide the best service to our customers. Thanks, Brad L. M[redacted] Form-Cove Showroom
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
8/25/2015 Revdex.com-complaint #[redacted] To Whom It May Concern, in regards to the repairs for the job we did for [redacted]. We first heard from her on July 23rd and filled out our Service call sheet and faxed to our plumber. We heard back from her on August 3rd and she said she had not...
heard from anyone yet. I contacted our plumber and he said they had been calling her and left several messages. I double checked our paper work and discovered we had transferred the phone number wrong to our Work Order. I let our plumber know the phone number was wrong, gave the right phone number to him on August 3rd Somehow there was miss communication about the right phone number & the plumber kept calling the wrong phone number. On August 25th we got your e-mail. I contacted our plumber and they called the right phone number and are going to take care of all repairs on the same day August 25th. We don't have any record of [redacted] contacting us on the dates she listed. We did not do this intentionally. At Form-Cove we do our absolute best to provide the best service to our customers. Thanks, Brad L. M[redacted] Form-Cove Showroom
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]