North Shore Taxi

Complaint: [redacted] I am rejecting this response because:I have never spoken to [redacted] so I do not know why he is responding to information that is second hand and untrue based on what he was toldThis is not he said she said as he so brazening responded these are facts based on the agreement when I took my vehicle to get repaired at this very dishonest companyMy vehicle was in Domingo Vara service department for days before it was even diagnosed during that time I was without a vehicle that is why I asked for a rental vehicle because your company's service department was back logged, Mrs Kai agreed that your company would pay for any days after two days because of this back log, this has nothing to do with an extended warranty because the extended warranty would only pay for two daysI know you want to hide behind an extended warranty but the simple fact of the matter is if this was the fact then why didn't your service department tell me at that time they would not pay for the rental expanses as promised because of the warranty? And why was I contacted after repairs had been completed by my service POC [redacted] to ask if I would be willing to pay for 40% of the rental vehicle bill, I replied NO because your company had already agreed to pay for the bill except for the two days, which I communicated to ***, his response was alright I will let my manager knowIt is ridiculous how your company treats there customers trying to blame the customer for your shady business practices, just paid what you promised and be done with this disgraceful, shady business practicesIf not then admit not caring about your customers I am not opposed to paying for the work you did which was paid in full, but I did not agree to pay for rental car expanses your company did and now its time to do what you promised PAY WHAT YOU OWE AND STOP TRYING TO BLAME THE CUSTOMER for your incompetence! Regards, [redacted] [redacted]

My sales manager will address this and call him to discuss, but as far as I am concerned he is the proud owner of a nice pre-owned vehicle and there is no such thing as returning it Thank you

This customer has complained to the city and police department (detective [redacted] ***) of the [redacted] policeHe investigated and found that we did not do anything wrong that our rates are the same or cheaper than both other companies in townThe city of [redacted] by city ordinance does not allow meters but uses a flat rate systemThis customer was picked up in a properly licensed town car and the other passenger was a driver in trainingShe did not contact us with her concerns but went right to the city who as I said had the PD investigate and found we did nothing wrongRegards, [redacted] General Manager North Shore Taxi Inc

Complaint: [redacted] I am rejecting this response because: The vehicle is under [redacted] , it was a short man with glasses in the body shop I will speak to my mother in law to get the mans name but the event did happen and went brought to the attention of Domingo the actual owner he said he would handle the situation whos to say he even did anything as I still have not received my vehicle It has been about months since the hailstorm, the insurance company had resent the check and come to find out the check was not signed once again I have to wait more days to get my vehicle, you can release the vehicle under good faith from the insurance company I personally work at a body shop and they can send you a fax of the check before releasing the vehicle and re sending the check At that you can even put a lean on the vehicle or have it repossessed, not to mention the insurance company has already but a deposit on the job Regards, [redacted] ***

This can go round and round with he said she saidThe fact is Mr [redacted] 's vehicle was in need of repair without any factory warrantyThe Dealership was under no obligation to offer any assistance, but we didI offered to extended to pay the cost of a rental until Mr [redacted] 's extended warranty agreed to cover the costOnce the extended warranty declined to cover any costAt that point the financial responsibility became Mr [redacted] 'sWhich he did agree to pay before any repairs were madeThe rental bill is in addition to the cost of the repairsBecause I had initially agreed to assist while we waiting on diagnostic and his extended his warranty the dealership generously paid $ 60% It should have only been Days @ which would have been $ Mr [redacted] is correct instating there was no agreement to a 60/split, the dealership paid the bigger portion to assist the customer

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [redacted] These people turned everything around, shame on them for lying and pretending they care Ms [redacted] did waive the fee for putting my vehicle under the diagnostic machine only because she knew the Mr [redacted] lied [redacted] I never spoke with you until I went to pick up truck and never mentioned the pulley I am going to put this matter on facebook, twitter to all my friends and relatives It will come and hit them on the face other people will notice and I hope Mr [redacted] *** has more sense to solve problems like his father didMechanics that work their are friends and know what is going on at the dealership

I/'m the Body Shop Manger and I spoke with your mother in law and you wife there were my other co-workers that were in the office when we were speaking and their was no cussing or disrespect come form me our my staffI did ask your mother in law to please leave after she refuse to being disrespectfulThe last compliant you sent stated that someone was cussing and in your face which was not a true statementYou were not here when your wife and mother in law were here picking up their carI waved a 105.00$ check out charge on the dash lights that were not related to the accident and I also gave 100.00$ off your deductibleOur policy here at Domingo Vara is to collect all monies before it can releasedI do apologize for any inconvenience but we our on hold for the insurance check not Domino Vara Thank You again my number is [redacted] if you would like to speak to me

We understand your frustration with your vehicle, but when we inspected it the battery was indeed failing and needed replacement Any other problems you had with that vehicle, were not apparent when you visited our facility and I can assure you that our techs are competent in the work that is done in spite of the opinion of the one person you spoke with I am sorry but there will be no reversal of the ticket and we are definitely not going to reimburse you for the rental expense or the battery And I am sorry if you disagree, but this decision is final and any future appeals to this decision will result in the same message being sent to you via the Revdex.com We are correct in our assessment of your battery needing to be replaced and no refunds will be issued for the battery or rental expense incurred Thank you and have a nice day

When I spoke to Mr. [redacted] I did agreed to pay for his rental of a midsize vehicle (Mr. [redacted] upgraded to an SUV) until his extended warranty would agree to cover the repairs and rental cost while his vehicle being repaired. Due tho the extended time frame the dealership was taking... to diagnose his vehicles concern. After speaking to his extended warranty they declined to cover any of the cost for the repairs or to cover any rental. Mr. [redacted] was informed of the situation and he agreed to has his vehicle repaired and his expense. The dealership received a bill from [redacted] (attached) because of the confusion on who was paying the bill. The dealership paid 60% of the rental bill. Mr. [redacted] is responsible for the reminder if the bill due to his extended warranty not covering any of the cost and he upgraded top an SUV.