North Smithfield Auto Body

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] After speaking with one of your incredibly rude employees, I understood that my money would not be refundedHowever, as I explained to the employee, I was not trying to solely get my money backI first asked for a refund but once she said it is not refundable I told her that it was not necessary for me to have the money and all I needed was to get a ticket for that dayThe night before this phone call took place (the night [redacted] was supposed to board the bus), the bus driver had informed him that he could get the ticket refunded and get the ticket for the next day insteadWhen I mentioned this to the woman over the phone & then she told me I wouldn't get my money back, I made it very clear that I don't need the money and all I needed was a ticket for that day instead (like the bus driver assured I could do) and the employee still refused to assist meAs stated in the original complaint, she got extremely rude, told me I won't get my money back, and then hung up on my faceIt is completely ridiculous for your company to only offer a new ticket in return for your employees' poor customer service skills, especially being that a second ticket was already purchased BECAUSE THE EMPLOYEE REFUSED TO REFUND MY MONEY OR GIVE ME A TICKET FOR A DIFFERENT DATE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] ,We are sorry to have this problemThis may be caused by misunderstanding.Our policy is always that all tickets are nonrefundableThe driver means [redacted] o can call and reschedule the ticket for another date, but not for refund.If you still want to reschedule the ticket, you can call ###-###-####.All we need is that please call in advance to make sure that we have the available seat for the date you want.Again, sorry for any inconvenience.Sincerely,Star Line Express

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
After speaking with one of your incredibly rude employees, I understood that my money would not be refundedHowever, as I explained to the employee, I was not trying to solely get my money backI first asked for a refund but once she said it is not refundable I told her that it was not necessary for me to have the money and all I needed was to get a ticket for that dayThe night before this phone call took place (the night *** was supposed to board the bus), the bus driver had informed him that he could get the ticket refunded and get the ticket for the next day insteadWhen I mentioned this to the woman over the phone & then she told me I wouldn't get my money back, I made it very clear that I don't need the money and all I needed was a ticket for that day instead (like the bus driver assured I could do) and the employee still refused to assist meAs stated in the original complaint, she got extremely rude, told me I won't get my money back, and then hung up on my faceIt is completely ridiculous for your company to only offer a new ticket in return for your employees' poor customer service skills, especially being that a second ticket was already purchased BECAUSE THE EMPLOYEE REFUSED TO REFUND MY MONEY OR GIVE ME A TICKET FOR A DIFFERENT DATE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,First of all, we are sorry for the situation happenedActually, the driver had waited there for a longer time, about minutes instead of to minutes usuallyAnd for the luggage, we already sent all the luggage we found to the Orlando officeYou can go and check.Best,Star Line Express

Hello [redacted],We are sorry to have this problemThis may be caused by misunderstanding.Our policy is always that all tickets are nonrefundableThe driver means [redacted]o can call and reschedule the ticket for another date, but not for refund.If you still want to reschedule the ticket, you can
call ###-###-####.All we need is that please call in advance to make sure that we have the available seat for the date you want.Again, sorry for any inconvenience.Sincerely,Star Line Express

Revdex.com:Hello, I don't understand what they saying right now as I'm speaking with I'm at the social security office to replace my social and my kids social security, I had to cancel my bank account because of my purse as the driver said he stood there for minutes that is a lie, after days they gave us our luggage dirty messy etcBut no signs of my purse, what about my refund the manager said he was going to refund my money back to me for the plane tickets and the money I paid for the busI can forwarded the conversation I had with the manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
[redacted]
?

Hello,First of all, we are sorry for the situation happened. Actually, the driver had waited there for a longer time, about 40 minutes instead of 15 to 20 minutes usually. And for the luggage, we already sent all the luggage we found to the Orlando office. You can go and check.Best,Star Line Express

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  
After speaking with one of your incredibly rude employees, I understood that my money would not be refunded. However, as I explained to the employee, I was not trying to solely get my money back. I first asked for a refund but once she said it is not refundable I told her that it was not necessary for me to have the money and all I needed was to get a ticket for that day. The night before this phone call took place (the night [redacted] was supposed to board the bus), the bus driver had informed him that he could get the ticket refunded and get the ticket for the next day instead. When I mentioned this to the woman over the phone & then she told me I wouldn't get my money back, I made it very clear that I don't need the money and all I needed was a ticket for that day instead (like the bus driver assured I could do) and the employee still refused to assist me. As stated in the original complaint, she got extremely rude, told me I won't get my money back, and then hung up on my face. It is completely ridiculous for your company to only offer a new ticket in return for your employees' poor customer service skills, especially being that a second ticket was already purchased BECAUSE THE EMPLOYEE REFUSED TO REFUND MY MONEY OR GIVE ME A TICKET FOR A DIFFERENT DATE.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],We are sorry to have this problem. This may be caused by misunderstanding.Our policy is always that all tickets are nonrefundable. The driver means [redacted]o can call and reschedule the ticket for another date, but not for refund.If you still want to reschedule the ticket, you can...

call ###-###-####.All we need is that please call in advance to make sure that we have the available seat for the date you want.Again, sorry for any inconvenience.Sincerely,Star Line Express

Revdex.com:Hello, I don't understand what they saying right now as I'm speaking with I'm at the social security office to replace my social and my kids social security, I had to cancel my bank account because of my purse as the driver said he stood there for 40 minutes that is a lie, after 15 days they gave us our luggage dirty messy etc... But no signs of my purse, what about my refund the manager said he was going to refund my money back to me for the plane tickets and the money I paid for the bus. I can forwarded the conversation I had with the manager.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]