North Star Builders Reviews (%countItem)
View Photos
North Star Builders Rating
Address: 1820 Shiloh Rd STE 1401, Tyler, Texas, United States, 75703-2453
Phone: |
Show more...
|
Web: |
|
Add contact information for North Star Builders
Add new contacts
Great company to do business with. Honest and hard workers.
Unwilling to repair defect in a new home (Duplex). There have been ongoing repairs required to correct poor workmanship and quality issues.
Since buying these properties built and sold by Mr. Randy Hanson and Pack Construction, we have had to repair the following: Leaking plumbing, leaks in the roofing, flooring that was damaged by these leaks, appliance and a large number of other issues.
We have attempted at least 18 times to contact them, they say they will be out to make repairs and never show up and then after several senarios like that they simply do not respond to calls, txt or e-mails.. I have had to resort to hiring outside professionals to do the work and all of this should be covered under a new home warrenty
I want them to reimburse me for all repairs already taken place and add at least $5,000 for future damages that, based on professional feedback, will most likely be needed to bring the poor workmanship up to standards
First of all Pack Construction did not build those duplex's and did not pull the permits on that job. The duplex's were fully inspected by an independent inspection company prior to the sale. 100% of the items pointed out in the report. We went back to the duplex's several times for calls from the tenant. The subcontractors that responded would find there was no issue. A tripped breaker, toilets that would not flush and when the subs got there to find no problem. We would incur the bill. I finally took the position that if a subcontractor was called out and there was not an issue related to the work, they would pay the bills. The units are fully occupied and there is normal wear on the units and routing maintenance is required but that does not constitute an ongoing issue for us.
Again Pack Construction was not in any way a part of that project. *** was the entity that built those. The facts though would not change just because the incorrect entity was named in the complaint.
For the record though, the buildings themselves are high quality for a rental. Post tension foundation, 100% foam insulation, tankless water heaters, ect.... the duplex's are high quality.
On 9-27-18 I called Mr. Hanson to our property to see the extensive dirt and lime damage done to our property after the TCEQ had left taking pictures and soil samples from our property. At that time Mr. Hanson had agreed to pay for the additional pool cleaning that had to be done, he was going to sand send someone to clean our metal roof and our air conditioning unit. I sent texts and called him as to when this would be done, it was always met with a reply of in a few days or next week. We did at one point tell Mr. Hanson we wanted *** to clean the air conditioner because it was not quite a year and 1/2 old. He agree to pay ***.
ON November 20th I had a company come clean the roof. I texted to Mr. Hanson this was being done. He did not answer my text. Since I had recently replaced our camera system I incurred an additional expense of having our cameras taken down & put back up because I did not want them to get damaged from the power wash. There was a fine film of red dirt on our home so I had just the painted part of the house power washed also.
It was at this time that we found the dirt would not come off of all areas and had to repair our home. Our wooden part of our house is white. It was also pointed out to us that both of our roofs had tiny pinpoints on the edges all the way around. We had a roofer come and he felt this was also cause by the red dirt and lime being allowed to sit on the edges of both roofs. On November 24 Mr. Hanson said to send all invoices to him and he would submit to his bank and that he would then pay me. On December 8th I texted most of the invoices to him (I had forgot the 2 car cleanings and the expense of our cameras taken down and put back up. I also forgot the one about the roof.) I told him I would like to have it resolved by Dec 22, 2017. I also called his office and gave *** the same information. On Dec 21st I called the office and asked if there was a check there. *** said she expected hear from Mr. Hanson in the next hour to hour and 1/2. I never heard anything. On Dec 27th Mr. Hanson said there was a check there for me but *** was out and he did not know where it was. He did not at that moment complain about paying to have my house painted but did at some point of our conversation state he did not agree to paint the house.
On January 4th I met with our attorney and asked him to send a letter to Mr. Hanson. On January 26th my attorney sent a letter to Mr. Hanson that was signed for by ***, his secretary. On February 1st I called Mr. Hanson and he told me he had not seen any letter. I then called and spoke with ***. She said she was sure he had seen it that she had put everything in front of him. On February 2nd I called the office again and *** stated I had lied and she had never said what she did on February 1st.
Also on February 2nd I put a note on his door to pay me what he owes me. At 5:57 pm Mr. Hanson called me asking if I had put the note on his door. I told him I had he then told me to stay off of his properties, not to call his office and that I did not know who I was messing with. I then did a review on his company page that he wiped off. I then a few days later added it to his page again. Mr. Hanson was given a notice of violation by the TCEQ for the excessive lime and dust on our property.
Repayment of costs of damages incurred by excessive dust and lime. It is not my fault that all damages discussed in the beginning did not include all that was found. Had Mr. Hanson been in contact with me as these came up I could have advised him of them. Instead he chose not to return calls or texts.
Our company is putting in a subdivision in Whitehouse Texas. We have never performed any type of work for the *** in any capacity. Mrs. contacted our office to complain about red dirt that had blown off some of the property under development. I viewed the *** property and there was traces of red dirt in various parts of the yard and patio area. As a courtesy and not because we were taking responsibility for red dirt or anything else that was windblown, I said we would pay for the next cleaning of their pool and let a HVAC company come out and make sure their AC unit was clean and I would also send a crew over with a high pressure cleaner to spray off any areas the Lancaster's wanted. It seemed to me to appease the *** for their perception we were responsible for red dirt blowing in the wind was more or less the course of action that would just be the best.
I then received invoices that totaled $22,000 approximately to cover giving them a new roof, repainting their house, and then smaller invoices for their AC ($67.00 dollars I believe and the cleaning of the pool for approximately $100.00 dollars and then high pressure hose labor.
I did speak to an attorney that she had hired and said we had no problem doing as we said, but at that point we would not be doing anything until we had a written agreement stating we were only paying the minor work I agreed to.
The *** had also sent this handwritten opinion from a roofer that said their roof was in need of repair as it had damage near the edges. I called that roofer up and spoke directly with him and asked him if he had said the recent airborne red dirt or anything else from us damaged the roof. He said absolutely not. It was an older roof and is near a pool and metal roofs in the elements can have many issues.
Then I began getting calls from the utility workers and road crew's that some lady was on our property taking pictures and saying negative things about our company.
At that point we had no written agreement that once we paid the invoices I agreed to. When I got to my office There was a handwritten note on our door in large letter that said *** Pay your bills. I didn't find this the least bit professional and I had been just ignoring her behavior in order not to escalate the situation, but this harassment of our company and our project was going to have to cease. I called Mrs. and asked her if she had attached that note to our door and she said yes. I told her from now on, she is not to come on our property, to my office, or come on to any of our other projects and was I crystal clear in what I said.
Then she started posting false and negative things on our Facebook page concerning our company and how TECQ had come out and cited us for these supposed airborne violations. This is patently false.
At this point, our law firm was engaged about the public falsehoods she was posting on our Facebook page and we incurred expense gathering all the info should we decide to file suit. Litigation is not something we take lightly because of the thousands of dollars and time spent on it, but there is the reputation of the business to consider and I will incur another expense meeting with our attorneys to decide whether to pursue this legally. It's a waste of time and expense but it is apparent to me that we went from agreeing to a couple hundred dollars of minor expenses as a courtesy to repainting and re-roffing their house, so there seems to be more at issue than what I thought at first. Since Mrs. actions and behavior have not ceased, we probably will have no choice but to get this into a courtroom and get a final disposition.
That said, I reiterate that we have never done any business or work for or with the ***. We have never been cited by TECQ for air quality issues as she has stated in writing and in a public way, so I see no basis whatsoever for this to be even close to a valid business complaint. Mrs. is less than impressive, and we have pretty much not responded in kind, but at this point and with no end in sight to her behavior, we will be handling this through our law firm, but unless there is something else I am unaware of, I do not see where this is a valid complaint.
Mr. Hanson did state that he would do all of the things mentioned as well as pay for our autos having to be washed in his answer. We never discussed a power wash team to spray off any area we wanted. The power wash to get all the red dirt and lime off of our two metal roofs. There were not traces of dirt. There was red dirt and lime dust everywhere. This was going to be done that Friday, then the following Monday, then next week, but no one ever came. The last time he said he would try to have his guys come out was Friday Oct. 20 almost a full month after he came and saw the damage. He said he would send them Monday the 23 as well as swinging by to give me a check for the pool cleaning. He also on that day stated in a text he would handle the air conditioning. I waited and waited, finally on Nov. 19 I texted him the roofs were going to be cleaned on the 20th, no response. On the 24th I texted him the roofs had been cleaned and *** was coming the following Wednesday, no response. I also stated I had invoices and asked if he would like to meet at his office, again no response. The a/c invoice was $109, the pool cleaning was $76.59 his numbers were close, but reversed. There was not a handwritten opinion from a roofer it was type written, why he said handwritten I do not know. I also called the roofer on March 26 around 4:30 pm when I received Mr. Hanson's answer as to his conversation with the roofer. When I read Mr. Hanson's statement to the roofer he state that was not their conversation at all. He also stated he never made mention of my pool. I have no idea why Mr. Hanson said the roofer mentioned my pool and what that has to do with anything. The roof that Mr. Hanson says the roofer said was an older roof has a 30 year warranty and is 16 years old so it is just one year over the halfway mark on the warranty. So this roof is not old by warranty standards. The shop roof is only 7 years old with the exact same problems all around the perimeter. The individuals that he saw on his property taking pictures was the TCEQ. However I did take pictures of the large dirt pile behind my home. I do not believe at anytime I was harassing Mr. Hanson,I was only trying to collect for the damages caused by his company. He stated he did not find the note I put on the door the least bit professional. I do not believe his handling of this was at all professional. To say that things would be done and taken care of and never do something I have never experienced. I never posted anything false on his facebook page. I stated the facts just as I am here. I also made it clear about red dust and lime and not a home built by him. The TCEQ did come out the same day as Mr. Hanson. Investigation #***. Mr. Hanson was notified on Oct. 2, 2017 via phone the company would be receiving a notice of violation for nuisance dust. I'm the complaint Mr. Hanson stated he had been in contact with three other neighbors that complained. Also Mr. Hanson had told myself and Mrs. from the TCEQ that he planned to cover the large dirt pile with hay that has also not been done. He was mailed the Notice of Violation original on 11-10-17 and it was also resent 1-11-18 according to the TCEQ. I am highly offended that Mr. Hanson more or less has come with an answer basically calling me a liar. "Then she started posting false and negative things on our Facebook page concerning our company and how TCEQ had come out and cited us for the supposed airborne violations. This is patently false." These are his words. And his downplay of traces of red dirt in various parts of the yard and patio area. He was at my home the same day as the TCEQ and their report is much different then his traces of red dirt. Had Mr. Hanson been taking my calls or tried to stay in contact with me in some fashion I could have been able to inform him of all the damages that were found as the cleaning process was being done. However when I called the phone would either be full of messages and would instruct you to text and he would not reply to my texts.
With all due respect, we have responded and there is nothing further to add factually. We have engaged our law firm on this matter and we will follow their advice going forward and any facts in dispute will come out through the legal process. We feel this is the option that will get finality on this.