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North Star Chevrolet Inc

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Reviews North Star Chevrolet Inc

North Star Chevrolet Inc Reviews (11)

There was no miscommunication as the GM statesIt was outright deceptive business practice and advertisingThe salesman and manager were asked point blank several times, prior to going to the dealership, if there were ANY issues with the vehiclleBoth of them denied any issues, but when I arrived, I was jnformed by a different manager that there was almost $3,worth of repairs needed.
Regards,
*** ***

On Tue, Apr 21, at 1:PM,

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business's response was simply that it is their policy to divulge the needed repairs to the customer. They did not address my complaint at all since that was not my complaint. My complaint is that they did not divulge this information to me prior to me driving hours to the dealership, even though I asked the salesman on several phone calls about the condition of the vehicle, the manager informed me on a separate phone call that he would double check the file and call me if there were any problems with it, and before driving out to the dealership I again asked the salesman who stated that there were no issues. Both the salesman and the manager were informed of the hour drive and the description that I received about the vehicle was that it was "immaculate". In addition to not telling me about the problems, their online ad for the vehicle did not mention the need for any repairs at all. Yes the company abided by their policy of divulging the information, but they were deceptive in how they did so. I believe they wanted me to come into the dealership, regardless of the vehicle's issues, so that they can attempt to dupe me into purchasing that vehicle or a different one (in fact, the manager did attempt to show me another vehicle when I told him that I was not interested in one that needed repairs). If they would have divulged the information on the vehicle when they were asked NUMEROUS TIMES, I would not have wasted hours of travel to go to the dealership.I want the deceptive business practice complaint to be noted on the company's Revdex.com record
Regards,
*** ***

May 18, 2016 Case #[redacted] Dear [redacted] We have been in contact with the customer and have come to a mutually acceptable resolution. Both parties are satisfied. thank you for bringing it to our attention.Sincerely,Joseph [redacted]General Manager

March 7,2016North Star has received the complaint ID #[redacted] regarding Mr. [redacted] Due to insurance liability, North Star Chevrolet cannot put the customer's property and employees at risk while attempting to operate our equipment that may be unfamiliar to them. Our insurance company will not...

provide coverage for any injuries or damages that may occur.If you have any questions, please contact me at your convenience.Joe G[redacted]General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]: It is the policy at North Star Chevrolet to disclose mechanical repairs of all used vehicles prior to the sale.  The 2004 Chevrolet Colorado was priced well below market value.  Each pre auction vehicle is presented to our customers with an itemized list of any repairs...

necessary so the customer can decide as to whether they would like to have these repairs performed prior to the purchase of the vehicle.   Sincerely, [redacted]General ManagerNorth Star Chevrolet ###-###-####[redacted]

Review: we bought a car from north star chevrolet on 9/12/15.first they charged us 8,535.00 when the sticker said 7,288.00. second thing is that they sold us car with a bad transmission. after all the money we financed we had to pay 1,600 to get the transmission fixed.they knew it was bad and still sold it. I talked to one guy and he gave me the run around.he said it just needed the fluid changed, which they did but it didnt help the problem.Desired Settlement: I would like them to give me the difference for the money they charged and a refund for the transmission cost

Business

Response:

May 18, 2016 Case #[redacted] Dear [redacted] We have been in contact with the customer and have come to a mutually acceptable resolution. Both parties are satisfied. thank you for bringing it to our attention.Sincerely,Joseph [redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am filing a complaint concerning Deceptive Business Practices.On 3/17/15, I contacted the dealership by telephone concerning a vehicle they had for sale on their website(2004 Chevy Colorado). I spoke to a salesman ([redacted]) concerning the vehicle. I explained to him that I lived 2 hrs away and wanted to know the condition of the vehicle. He said there was no problems. I spoke to him again later that day to confirm that I would be driving out the next day (3/18) and he again reiterated that the vehicle was in good condition. Later that day, the manager ([redacted]) called me concerning the vehicle and me coming out. He again reiterated that the vehicle was in good condition and that he would re-check and call me if there were any mechanical issues with it. I never received a return phone call from him.On 3/18/15, prior to driving to the dealership, I called in the morning and spoke to the salesman again to confirm that the vehicle was there. He said it was. He did not mention any issues with the vehicle.This was 4 phone calls to the dealership concerning the vehicle PRIOR to me driving 2 hrs there to look at a vehicle. When I arrived at the dealership, I was met by the salesman ([redacted]) who immediately pawned me off on a different manager ([redacted], I think). Before even showing me the vehicle, the manager pulled out a long list of mechanical repairs that the vehicle required which added an estimated cost of approximately $2,700 to the advertised cost of the vehicle. When asked why I wasn't told about these issues when I spoke to someone 4 times before driving there, and specifically asked about its condition, he stated that he couldn't speak for someone else.I believe they were being deceptive and that it was their intention to get me there to persuade me to purchase the vehicle, regardless of the numerous repairs needed.Desired Settlement: Deceptive Business practice complaint on their Revdex.com record.

Business

Response:

Dear [redacted]: It is the policy at North Star Chevrolet to disclose mechanical repairs of all used vehicles prior to the sale. The 2004 Chevrolet Colorado was priced well below market value. Each pre auction vehicle is presented to our customers with an itemized list of any repairs necessary so the customer can decide as to whether they would like to have these repairs performed prior to the purchase of the vehicle. Sincerely, [redacted]General ManagerNorth Star Chevrolet ###-###-####[redacted]

Review: I Was promised from a saleman name frank at northstar chevy to be traded out of a vehicle I purchased 7 months ago at northstar chevy.he promised I wont have to put no money down, would get me a bigger vehicle, I wouldnt have a higher payment then what I am paying now for my car and I would be out of it by october 2015. It is now december 3 2015. I am still with this small vehicle. It is a 2014 chevy cruze. I am 6 foot 2. Told him clearly before he scammed me into getting this car I did not want the car because it was to small and I have 2 children and I am expecting my 3rd child with my fiance by January 13 2016 so I dont want it. He told me to get the cruze make a few payments to build my credit up more which I did.payed them all on time called him numerous times with complaints that its not working for me my fiance and current 2 children. Were very uncomtable my back and legs are killing me daily from driving it daily it sits real low to the ground I have a bad back the seats feel like a solid hard brick. Im sliding the seats up to give my children more leg room because there uncomtable when there in it. My knees are rubing on the bottom dash and its very painful and uncomtable. Been calling him politely to check on the status with a new car. Hes not responding to me now. He currently works at [redacted] in perry highway now. last I heard from him was he was going to find me another car with a rebate texted and called him a few times . I tryed to take it back a few times telling them the situation and to trade it back in but there telling me they Are sorry they cant help me im upside down and have to put 2 thousand or more up which I dont have to get a car having a higher payment. If I would of knew it was going to be a living hell I would of never traded my 2005 chevy trailblazer "Suv" in the first place to get scammed into getting a little chevy cruze when I wanted a chevy malibu or another suv in the first place. He recived his commission and im stuck with a car a didnt want.Desired Settlement: Please Help me resolve this issue getting me a bigger vehicle thats meant for me and my family like I wanted in the first place. No money down. Same price same monthly payment like I was promised in the first place. Please and thanks

Business

Response:

December 10, 2015 Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 ID #[redacted] Attention: [redacted] In reference to complaint ID #[redacted], T[redacted] was informed that due to his current credit situation the only vehicle that a lender would approve a loan for in his name was the 2014 Chevrolet Cruze. Mr. [redacted] purchased this vehicle and signed all documents and bank contracts accordingly. His current credit situation has not improved sufficiently enough to warrant the purchase of a larger vehicle at this time. We have submitted his application to all of the lenders that we deal with This is not a dealership decision. Please let me know if you need any further informationRespectfully,Joseph G[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10980576, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Thomas Herring From: [redacted]Date: Mon, Jan 25, 2016 at 11:37 AMSubject: To: My name is [redacted]. My complaint number is [redacted] I am still not satisfied and this situation with this 2014 chevy cruze being to small. There basically telling me now that my credit hasnt improved enough to be approved from for a auto loan and I signed the paper for tge car. Smh!! If I would of knew it was going to be a scam I would never of got the car smh!!!!! My baby is now here she was born last monday and there is no room for all of us to fit in this little car!!!im very frustrated with northstar chevy!!!. for not making sure am satisfied and putting me deeper and deeper in a whole. I really need you guys help!! It was never resolved on my end

Review: I had my car inspected at North Star Chevrolet on 1/23/2016 because they offer their customers free inspection, although they over charged me for my emissions sticker. I also had a power steering and brake light recalls to have repaired. I would be going on a long trip in March and wanted to be sure my vehicle would be safe.

According to North Star's report, this is what was needed to pass inspection:

- Two front tires

- Front passengers side tie rod

- Control arm bushings

- Rear Brakes

- Rear Rotors

- Alignment

I opted to have some of the work done elsewhere, so I left with my vehicle. After a couple days of driving, I noticed heavy shaking from the front end. I thought it might be the tie rod ready to break, so the next day I had that changed. However, it turned out that the cause of my car shaking wasn't the tie rod...It was that my front passengers side wheel wasn't on all the way. Every lug nut was half way from falling off. MY WHEEL ALMOST FELL OFF WHILE I WAS DRIVING! I could have died, because their service department didn't put my wheel back on during inspection.

I was very frustrated and felt lucky to be alive. I completed a majority of the work need for inspection (two brand new front tires, tie rod, rear brakes and rotors), and as a courtesy, for nearly killing me, Mike (service manager) let me pay for the remaining parts for control arm bushings and alignment with free labor, along with another vehicle inspection at my request due to life threatening errors during the first one. I only took this deal because it saved me time. I had another means to complete this work at an even lower cost. This was done on 2/09/2016 for $283.59.

I was away on a work trip from 2/9/2016 to 2/14/2016, so didn't have a chance to check my vehicle until I came home.

My vehicle was drifting heavily left. It would not drive straight. There was not a position that I could hold my steering wheel in to drive straight.

On 2/17/2016 I took my car to North Star for a third time to align my vehicle AGAIN and investigate why my car was pulling left. On 2/18/2016, North Star determined that the alignment was in spec, but noticed my front drivers side strut was broken. They informed me that this is what was causing my car to drift and replaced it at no charge because they should have found it during their first and/or second vehicle inspection.

My vehicle was returned to me. However, the drifting and alignment wasn't any different. I could let off of the steering wheel and switch lanes within seconds. It only seemed to be getting worse.

I was very busy with work and preparing for my trip.

On 3/4/2016, frustrated with North Star's service, I called General Motors and informed a supervisor of the story up to this point. The rep was very helpful and would contact North Star's service manager to help me get my vehicle in working order. It was now days before I would drive 2500 miles across the country. My GM rep had contacted the service manager. The service manager insisted that my vehicle was pulling left due to uneven wear during the time driving brand new tires with a broken strut, and would balance out. They didn't have any time available during this weekend before me leaving to have my car looked at again. He insisted that my car was safe to drive and to take it on my trip.

On 3/6/2016, I sent my GM rep an email noting that I had driven approximately 45 miles with new tires on the bad strut, and about 360 miles since repair. I felt that this was excessive based upon what the service manager insisted.

On 3/8/2016, I left on my trip with my girlfriend (a mother of two children) and my best friend. We were to travel from [redacted] to [redacted] and back. It was a struggle driving my vehicle on the highway. Nearly impossible to drive straight, I swerved the entire time. We stayed that evening in [redacted]. We continued our trip to [redacted] the next morning. During the drive, my rear passengers side tire began deflating. With a tight schedule, and determined to reach our destination, we tried 'Fix-A-Flat'. This didn't work. We eventually stopped to have it patched. Luckily where we stopped happened to be a tire garage. With one look at my tire, they determined it was ready to blow. It could not be patched, it would need replaced. I had no choice. The only size tires they had were bigger than the size being replaced, but still fit on the wheel. While replacing that tire, they looked at the other side and determined it was doing the same thing. The belts had broken and the tires were bulging. Just from looking at it, they could tell the vehicle wasn't in alignment, and that I would have been in a very bad accident should I not have stopped when I did.

The remainder of my trip was made safely, although still a very difficult drive being unable to keep my vehicle straight.

Upon returning on 3/15/2016, I contacted my GM representative to update him on the situation. Very frustrated, and feeling that all three of us were lucky to be alive, he assisted me in setting up yet another appointment with North Star Chevrolet to have my vehicle looked at.

North Star Chevrolet issued me a loaner vehicle and took my vehicle to a nearby Firestone to have my alignment checked AGAIN and to have a second opinion. Firestone determined that because my rear tires are a different size than my front tires, a proper alignment could not be done. They also determined that there was a broken rear coil and recommended both to be replaced. This would be at my cost. At this point, I feel very strongly that North Star Chevrolet is at fault for damages to my vehicle due to misdiagnosis. The manager is willing to 'work with me' by cutting the cost of repair for tires and the rear coils in half, but I've already been through this with them after the first time they put my life in danger. I shouldn't have had to pay then. This time, the damaged coil could very likely be what I've been trying to have fixed for two months and the tires only need replaced because the ones I had that past inspection twice were destroyed while my vehicle was 'safe to drive'. I am awaiting further instruction from GM. After three days of driving the loaner vehicle, the dealership has threatened to report the loaner vehicle stolen, so I am now forced to drive in my unsafe vehicle until this is resolved.

At this point, they have nearly killed me twice, nearly killed my best friend, nearly killed my girlfriend (a mother of two children remember). Their lack of ability to diagnose my vehicle caused two of my tires to be destroyed and replaced at my cost, uneven wear on my brand new front tires (remember how much wear could happen in 40 miles driving with a broken strut according to the service manager), time out of my trip, time from work taking my vehicle back and forth, and who knows what other damage during my trip due to whatever is causing my car to drift.Desired Settlement: I want four new tires on my vehicle to replace the ones I've already paid for that were damaged due to North Star Chevrolet's misdiagnosis and to help recuperate the cost of the tires I had to purchase while on my trip.

I want my vehicle aligned properly.

I want a full vehicle inspection for safety and to find any other damages to my vehicle that may have happened during my trip. Anything found to be damaged that could be caused by thousands of miles of the vehicle shaking, and improper alignment needs to be repaired at the cost of North Star Chevrolet.

I want my rear coils replaced at the cost of North Star Chevrolet as a courtesy for putting my life in danger multiple times as well as those I love. You cannot put a price on a human life.

I want for no one else to have to go through the experience I have and for no other lives to be at risk due to their poor service.

Business

Response:

Dear [redacted] In response to case # [redacted] and the complaint that was filed against North Star Chevrolet. In resolution, We have decided to meet the Customer's desired settlement. As per the customer's request all 4 tires will be replaced, both rear coil springs will be replaced, We will align vehicle while providing before and after repair specifications, and perform a complete PA state safety inspection of the vehicle. These repairs will be performed by one of our G M World Class Technicians (highest Level of GM technician) under the close supervision of myself. As per the customer's desired settlement, this will be done at no charge to the customer. Regards Michael R[redacted] Service Director North Star Chevrolet

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Description: AUTO DEALERS - NEW CARS, AUTO DEALERS - USED CARS, AUTO PARTS & SUPPLIES - NEW, TIRE DEALERS, ALTERNATORS & GENERATORS-AUTO REPAIR, AUTO BODY REPAIR & PAINTING, AUTO DIAGNOSTIC SERVICE, AUTO ELECTRIC SERVICE, AUTO INSPECTION STATIONS, AUTO REPAIR & SERVICE, AUTO PARTS & SERVICE, BRAKE SERVICE, AUTO OIL CHANGE & LUBRICATION SERVICE, MUFFLERS & EXHAUST SYSTEMS, RADIATORS - AUTO, TRANSMISSIONS - AUTO, AUTO REPAIR - WINDSHIELD, GLASS SHOPS

Address: 5854 University Blvd, Moon Township, Pennsylvania, United States, 15108

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