North Star Settlement LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I made a mistake for datesI Sign for Hud form dated 3/4/that I received from Northstar Settlement attachment email 3/4/8:24amnot the one dated previous one dated 3/3/2016.Yes this my response[redacted] Regards, [redacted] ***

We are responding to your letter submitted by Mr [redacted] in reference to his closing that occurred on March 4, 2016.Mr [redacted] closed in our Tyson's Corner office on March 4, and was accompanied by his sonOur closer on that day explained the documents and went over every number with Mr*** and his sonThe closer sat in the closing room with therm well over two hours going back in forth explaining fees and numbersMr [redacted] was under the impression that a previous settlement statement that he received the day was the final sheetHe also thought he was to pay no closing fees per the contract and that was not correct.After another hour or So Mr [redacted] completed the transaction with the attached signed HUDI assure you that Mr [redacted] is not owed anymore fundsHis monies were wired the same day and they matched the closing statement that he signedOur case balances and we are not holding any fundsOur files are audited by the state and our underwriters to avoid such issuesWe believe Mr [redacted] has not given you the correct statementIf he has you will see the wire confirmation and money that he received matchesPlease let us know if you need anything elseSincerely, Glynis T [redacted] Operations Manager

We are responding to your letter submitted by Mr [redacted] in reference to his closing that occurred on March 4, Mr [redacted] closed in our Tyson's Corner office on March 4, and was accompanied by his sonOur closer on that day explained the documents and went over every number with Mr [redacted] and his sonThe closer sat in the closing room with therm well over two hours going back in forth explaining fees and numbers Mr [redacted] was under the impression that a previous settlement statement that he received the day was the final sheetHe also thought he was to pay no closing fees per the contract and that was not correctAfter another hour or So Mr [redacted] completed the transaction with the attached signed HUDI assure you that Mr [redacted] is not owed anymore fundsHis monies were wired the same day and they matched the closing statement that he signedOur case balances and we are not holding any funds Our files are audited by the state and our underwriters to avoid such issues We believe Mr [redacted] has not given you the correct statementIf he has you will see the wire confirmation and money that he received matches Please let us know if you need anything else Sincerely, Glynis T [redacted] Operations Manager

We are responding to your letter submitted by Mr. [redacted] in reference to his closing that occurred on March 4, 2016.Mr. [redacted] closed in our Tyson's Corner office on March 4, 2016 and was accompanied by his son. Our closer on that day explained the documents and went over every number with Mr. [redacted]...

and his son. The closer sat in the closing room with therm well over two hours going back in forth explaining fees and numbers. Mr. [redacted] was under the impression that a previous settlement statement that he received the day was the final sheet. He also thought he was to pay no closing fees per the contract and that was not correct.After another hour or So Mr. [redacted] completed the transaction with the attached signed HUD. I assure you that Mr. [redacted] is not owed anymore funds. His monies were wired the same day and they matched the closing statement that he signed. Our case balances and we are not holding any funds. Our files are audited by the state and our underwriters to avoid such issues. We believe Mr. [redacted] has not given you the correct statement. If he has you will see the wire confirmation and money that he received matches. Please let us know if you need anything else. Sincerely,  Glynis T[redacted] Operations Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I made a mistake for dates. I Sign for Hud 1 form dated 3/4/2016 that I received from Northstar Settlement attachment email 3/4/2016 8:24amnot the one dated previous one dated 3/3/2016.Yes this my response.[redacted]
Regards,
[redacted]

We are responding to your letter submitted by Mr. [redacted] in reference to his closing...

that occurred on March 4, 2016.
Mr. [redacted] closed in our Tyson's Corner office on March 4, 2016 and was accompanied by his son. Our closer on that day explained the documents and went over every number with Mr. [redacted] and his son. The closer sat in the closing room with therm well over two hours going back in forth explaining fees and numbers.
 
Mr. [redacted] was under the impression that a previous settlement statement that he received the day was the final sheet. He also thought he was to pay no closing fees per the contract and that was not correct.
After another hour or So Mr. [redacted] completed the transaction with the attached signed HUD. I assure you that Mr. [redacted] is not owed anymore funds. His monies were wired the same day and they matched the closing statement that he signed. Our case balances and we are not holding any funds.
 
Our files are audited by the state and our underwriters to avoid such issues.
 
We believe Mr. [redacted] has not given you the correct statement. If he has you will see the wire confirmation and money that he received matches.
 
Please let us know if you need anything else.
 
Sincerely,
 


Glynis T[redacted]
Operations Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I made a mistake for dates. I Sign for Hud 1 form dated 3/4/2016 that I received from Northstar Settlement attachment email 3/4/2016 8:24am
not the one dated previous one dated 3/3/2016.
Yes this my response.
[redacted]
[redacted]
Regards,
[redacted]