Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ On 1/internet service was upgraded from Mbps to our Mpbs service at a promotional price of $ Customer subscribed to [redacted] with [redacted] which provides for speeds up to Mbps The first year promotional price was $29.95; second year and fourth year The standard rate for this service is During this year period, the name of the product changed from [redacted] to [redacted] with [redacted] There were no speed changes or services associated with this product name change Since we have no record of any service complaints or repair issues from the customer, no service issues were ever addressed As we provided up to Mbps and there were no service issues reported, we do not believe any refunds are warranted Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent North State SEVERAL emails through their website, so I have no record of them, about slow speeds, lots of buffering, not being able to watch Netflix and be on the computer at the same timeAnd they continually told me that it was the area I lived inNEVER once did they offer to send out a tech to check my equipment or wiringWhen I changed to [redacted] their tech tried to use North State lines, WHICH WERE DAMAGED AND DID NOT WORK PROPERLYHe had to install new linesSo I complained for years about my service & speed and NEVER ONCE did North State try to fix the problemThey kept charging me for a service I COULD NOT get in my area of Randleman, told me my issues were because of where I lived, and NEVER TRIED TO FIX MY ISSUES WITH THEM [redacted] from North State did call meAnd she apologized several times because no one ever addressed the issues I hadAnd said she would file another complaint about the lack of serviceI don't know WHY North State LIED and said there were no complaints, I have complained a lot over the or so years I have had NorthStateI NEVER got speed up to mpbs! I used their website to test my speed and was lucky to get to mpbsWhich is a slower package than what I have been paying for for a lot longer than I filed this claim forAnd the last time I complained they lowered my speed instead of trying to fix the issue I still feel they owe me more than an apology! As I would NOT have bothered to get a service that only had THREE (3) MPBS!! And if that is the case, then they owe me more because I was lied to about speeds before I ever got their internet service (I was just a NSC phone customer for a while before I got internet)Because mpbs isn't fast enough to check your email, much less do anything elseSo they lied about that too They make MILLIONS off of TRUSTING customers like myselfThen to figure out that I have been lied to for MANY YEARS (not just the yrs addressed in this complaint) about their services is very disappointing and they need to be held accountable for their actions!! I still feel they owe me AT LEAST the $in the original claim....probably a LOT more, but I will be satisfied with the $NOTHING LESS!! Final Business Response / [redacted] (4000, 9, 2015/06/03) */ With regards to pricing issues that have been expressedThese are promotional prices for the same product that increased every months over a year periodThese promotional rates have been fully disclosed With regards to the service issues expressedWe have an email from the customer which acknowledges they tested and were receiving speeds of MbpsThis is well within the range of delivering best effort "up to speeds" of Mbps Our published terms and conditions can be found below by paisting this link into your browser http://www.northstate.net/TermsAndConditions We apologize that our services did not meet your expectations Final Consumer Response / [redacted] (4200, 11, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no 'business proposed resolution'!! An apology does NOT get a thief a pat on the back and a case dismissed from a judgeWhy should I have to accept it from a company that I trusted to provide their best service to me, when it is obvious that they did NOT provide ANY CUSTOMER SERVICE?!?! They have done nothing but lie to cover themselves and keep from refunding any money because they dropped the ball and did not pursue all my issues and complaints about poor service, HORRIBLE internet speed and everything buffering all the time!!! Their above statement PROVES that they lied!!! They stated that they had NO RECORD of me complaining....If I didn't complain, then how do they have an email from me complaining about slow speed!!! I still feel that I am due a refundAnd since I did forget about the "promo" I will except $instead of the $I originally asked forNEVER ONCE did North State offer to send someone out to check my equipment/wiringThey just kept telling me it was the area I live in and did NOTHING!!! The wiring was so damaged that Time Warner Cable could not use itTWC originally ran their services through the North State wiring, but had to replace it because it was so damaged it would not workThe picture on my TV, using North State wiring, looked like an abstract painting, blocky, bleeping in and out & freezingSo TWC tested it and replaced it, BECAUSE IT DID NOT WORK! This should PROVE I am due compensation from NorthState for taking advantage of being the ONLY internet I could get in my area until recently and doing NOTHING about my issues.They KNEW I could NOT get internet from anyone elseSo if I wanted internet, I HAD TO USE North State! CRAPPY SERVICE AND ALL!!! I am very thankful that TWC is finally in my area and I no longer have to use NorthStateBut this does NOT change the fact that North State ripped me off for many years, (at least 6-yrs., I was just trying to be fair when I filed this claim for the past years only) because they were the ONLY internet providers in this area of RandlemanNorth State has proved to me that they know NOTHING about being fair, honest, or customer service!
Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ As of 4/7/15, you should have functional email addressesWe apologize for the delaysNorth State is always working to improve our procedures and we appreciate your feedback We have issued a one-time customer satisfaction credit of $ which will be shown on your next bill Please let us know if we can be of further assistance
Initial Business Response /* (1000, 10, 2015/08/27) */
8/16/15 We received a report of slow speeds and dropping connection. The customer wanted to speak to a supervisor and did not want to wait for a call back. Customer hung up while on hold waiting for a supervisor. Customer called back 8/16/15...
and we added to the trouble ticket that the customer informed us of ongoing issues especially when it rains and they wanted their modem replaced. We dispatched a tech on 8/16/15 to replace modem. Modem was replaced and the trouble ticket was closed 8/17/15.
Initial Business Response /* (1000, 5, 2015/04/14) */
As of 4/7/15, you should have 3 functional email addresses. We apologize for the delays. North State is always working to improve our procedures and we appreciate your feedback.
We have issued a one-time customer satisfaction credit of $35...
which will be shown on your next bill.
Please let us know if we can be of further assistance.
Initial Business Response /* (1000, 8, 2015/08/14) */
Contact Name and Title: Amanda D[redacted] Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nscom.com
Customer reported internet issue on 7/31/15
North State dispatched tech on 8/2/15
Tech reported customer has power problem with...
AC power being grounded to the telephone equipment.
Customer was to call electrician to fix power problem and call us back once it was repaired so we could fix the internet issue.
8/2/15 customer called and stated an electrician just left his home so we dispatched on 8/3/15
8/3/15 the tech made necessary repairs to get customers internet service up and running.
It was explained to the customer that the AC power was ground to the phone equipment on the outside of the home and North State only operates on DC power.
Initial Business Response /* (1000, 15, 2016/02/23) */
North State made contact with this customer. She plans on returning our equipment this coming Wednesday 3/2 to South Main and paying off her remaining balance of $258.25. She is also going to establish new internet service at her home. Please...
let me know if you have any questions.
Initial Consumer Rebuttal /* (2000, 17, 2016/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Danny was very helpful and speedy in helping to get this all straight. Very pleased with the outcome and glad to be doing business with north state again.
Initial Business Response /* (1000, 5, 2015/05/27) */
On 1/2012 internet service was upgraded from 3 Mbps to our 20 Mpbs service at a promotional price of $29.99.
Customer subscribed to [redacted] with [redacted] which provides for speeds up to 20 Mbps.
The first year promotional price...
was $29.95; second year 39.99 and fourth year 49.99. The standard rate for this service is 59.99.
During this 3 year period, the name of the product changed from [redacted] to [redacted] with [redacted] There were no speed changes or services associated with this product name change.
Since we have no record of any service complaints or repair issues from the customer, no service issues were ever addressed.
As we provided up to 20 Mbps and there were no service issues reported, we do not believe any refunds are warranted.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent North State SEVERAL emails through their website, so I have no record of them, about slow speeds, lots of buffering, not being able to watch Netflix and be on the computer at the same time. And they continually told me that it was the area I lived in. NEVER once did they offer to send out a tech to check my equipment or wiring. When I changed to [redacted] their tech tried to use North State lines, WHICH WERE DAMAGED AND DID NOT WORK PROPERLY. He had to install new lines. So I complained for years about my service & speed and NEVER ONCE did North State try to fix the problem. They kept charging me for a service I COULD NOT get in my area of Randleman, told me my issues were because of where I lived, and NEVER TRIED TO FIX MY ISSUES WITH THEM.
[redacted] from North State did call me. And she apologized several times because no one ever addressed the issues I had. And said she would file another complaint about the lack of service. I don't know WHY North State LIED and said there were no complaints, I have complained a lot over the 7 or so years I have had NorthState. I NEVER got speed up to 20 mpbs! I used their website to test my speed and was lucky to get 8 to 9 mpbs. Which is a slower package than what I have been paying for for a lot longer than I filed this claim for. And the last time I complained they lowered my speed instead of trying to fix the issue.
I still feel they owe me more than an apology! As I would NOT have bothered to get a service that only had THREE (3) MPBS!! And if that is the case, then they owe me more because I was lied to about speeds before I ever got their internet service (I was just a NSC phone customer for a while before I got internet). Because 3 mpbs isn't fast enough to check your email, much less do anything else. So they lied about that too.
They make MILLIONS off of TRUSTING customers like myself. Then to figure out that I have been lied to for MANY YEARS (not just the 3 yrs addressed in this complaint) about their services is very disappointing and they need to be held accountable for their actions!!
I still feel they owe me AT LEAST the $720 in the original claim....probably a LOT more, but I will be satisfied with the $720 NOTHING LESS!!
Final Business Response /* (4000, 9, 2015/06/03) */
With regards to pricing issues that have been expressed. These are promotional prices for the same product that increased every 12 months over a 3 year period. These promotional rates have been fully disclosed.
With regards to the service issues expressed. We have an email from the customer which acknowledges they tested and were receiving speeds of 16.9 Mbps. This is well within the range of delivering best effort "up to speeds" of 20 Mbps.
Our published terms and conditions can be found below by paisting this link into your browser.
http://www.northstate.net/TermsAndConditions
We apologize that our services did not meet your expectations.
Final Consumer Response /* (4200, 11, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no 'business proposed resolution'!!
An apology does NOT get a thief a pat on the back and a case dismissed from a judge. Why should I have to accept it from a company that I trusted to provide their best service to me, when it is obvious that they did NOT provide ANY CUSTOMER SERVICE?!?! They have done nothing but lie to cover themselves and keep from refunding any money because they dropped the ball and did not pursue all my issues and complaints about poor service, HORRIBLE internet speed and everything buffering all the time!!!
Their above statement PROVES that they lied!!! They stated that they had NO RECORD of me complaining....If I didn't complain, then how do they have an email from me complaining about slow speed!!!
I still feel that I am due a refund. And since I did forget about the "promo" I will except $450 instead of the $720 I originally asked for. NEVER ONCE did North State offer to send someone out to check my equipment/wiring. They just kept telling me it was the area I live in and did NOTHING!!! The wiring was so damaged that Time Warner Cable could not use it. TWC originally ran their services through the North State wiring, but had to replace it because it was so damaged it would not work. The picture on my TV, using North State wiring, looked like an abstract painting, blocky, bleeping in and out & freezing. So TWC tested it and replaced it, BECAUSE IT DID NOT WORK!
This should PROVE I am due compensation from NorthState for taking advantage of being the ONLY internet I could get in my area until recently and doing NOTHING about my issues.They KNEW I could NOT get internet from anyone else. So if I wanted internet, I HAD TO USE North State! CRAPPY SERVICE AND ALL!!!
I am very thankful that TWC is finally in my area and I no longer have to use NorthState. But this does NOT change the fact that North State ripped me off for many years, (at least 6-7 yrs., I was just trying to be fair when I filed this claim for the past 3 years only) because they were the ONLY internet providers in this area of Randleman. North State has proved to me that they know NOTHING about being fair, honest, or customer service!
Initial Business Response /* (1000, 5, 2016/10/19) */
DVR was not recording. Customer reported on 10/15 and a technician was dispatched on 10/17. Technician replaced the DVR, the power supply and programmed the remote.
Initial Consumer Rebuttal /* (2000, 7, 2016/10/20) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
fixed to our satisfaction
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ On 1/internet service was upgraded from Mbps to our Mpbs service at a promotional price of $ Customer subscribed to [redacted] with [redacted] which provides for speeds up to Mbps The first year promotional price was $29.95; second year and fourth year The standard rate for this service is During this year period, the name of the product changed from [redacted] to [redacted] with [redacted] There were no speed changes or services associated with this product name change Since we have no record of any service complaints or repair issues from the customer, no service issues were ever addressed As we provided up to Mbps and there were no service issues reported, we do not believe any refunds are warranted Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent North State SEVERAL emails through their website, so I have no record of them, about slow speeds, lots of buffering, not being able to watch Netflix and be on the computer at the same timeAnd they continually told me that it was the area I lived inNEVER once did they offer to send out a tech to check my equipment or wiringWhen I changed to [redacted] their tech tried to use North State lines, WHICH WERE DAMAGED AND DID NOT WORK PROPERLYHe had to install new linesSo I complained for years about my service & speed and NEVER ONCE did North State try to fix the problemThey kept charging me for a service I COULD NOT get in my area of Randleman, told me my issues were because of where I lived, and NEVER TRIED TO FIX MY ISSUES WITH THEM [redacted] from North State did call meAnd she apologized several times because no one ever addressed the issues I hadAnd said she would file another complaint about the lack of serviceI don't know WHY North State LIED and said there were no complaints, I have complained a lot over the or so years I have had NorthStateI NEVER got speed up to mpbs! I used their website to test my speed and was lucky to get to mpbsWhich is a slower package than what I have been paying for for a lot longer than I filed this claim forAnd the last time I complained they lowered my speed instead of trying to fix the issue I still feel they owe me more than an apology! As I would NOT have bothered to get a service that only had THREE (3) MPBS!! And if that is the case, then they owe me more because I was lied to about speeds before I ever got their internet service (I was just a NSC phone customer for a while before I got internet)Because mpbs isn't fast enough to check your email, much less do anything elseSo they lied about that too They make MILLIONS off of TRUSTING customers like myselfThen to figure out that I have been lied to for MANY YEARS (not just the yrs addressed in this complaint) about their services is very disappointing and they need to be held accountable for their actions!! I still feel they owe me AT LEAST the $in the original claim....probably a LOT more, but I will be satisfied with the $NOTHING LESS!! Final Business Response / [redacted] (4000, 9, 2015/06/03) */ With regards to pricing issues that have been expressedThese are promotional prices for the same product that increased every months over a year periodThese promotional rates have been fully disclosed With regards to the service issues expressedWe have an email from the customer which acknowledges they tested and were receiving speeds of MbpsThis is well within the range of delivering best effort "up to speeds" of Mbps Our published terms and conditions can be found below by paisting this link into your browser http://www.northstate.net/TermsAndConditions We apologize that our services did not meet your expectations Final Consumer Response / [redacted] (4200, 11, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no 'business proposed resolution'!! An apology does NOT get a thief a pat on the back and a case dismissed from a judgeWhy should I have to accept it from a company that I trusted to provide their best service to me, when it is obvious that they did NOT provide ANY CUSTOMER SERVICE?!?! They have done nothing but lie to cover themselves and keep from refunding any money because they dropped the ball and did not pursue all my issues and complaints about poor service, HORRIBLE internet speed and everything buffering all the time!!! Their above statement PROVES that they lied!!! They stated that they had NO RECORD of me complaining....If I didn't complain, then how do they have an email from me complaining about slow speed!!! I still feel that I am due a refundAnd since I did forget about the "promo" I will except $instead of the $I originally asked forNEVER ONCE did North State offer to send someone out to check my equipment/wiringThey just kept telling me it was the area I live in and did NOTHING!!! The wiring was so damaged that Time Warner Cable could not use itTWC originally ran their services through the North State wiring, but had to replace it because it was so damaged it would not workThe picture on my TV, using North State wiring, looked like an abstract painting, blocky, bleeping in and out & freezingSo TWC tested it and replaced it, BECAUSE IT DID NOT WORK! This should PROVE I am due compensation from NorthState for taking advantage of being the ONLY internet I could get in my area until recently and doing NOTHING about my issues.They KNEW I could NOT get internet from anyone elseSo if I wanted internet, I HAD TO USE North State! CRAPPY SERVICE AND ALL!!! I am very thankful that TWC is finally in my area and I no longer have to use NorthStateBut this does NOT change the fact that North State ripped me off for many years, (at least 6-yrs., I was just trying to be fair when I filed this claim for the past years only) because they were the ONLY internet providers in this area of RandlemanNorth State has proved to me that they know NOTHING about being fair, honest, or customer service!
Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ As of 4/7/15, you should have functional email addressesWe apologize for the delaysNorth State is always working to improve our procedures and we appreciate your feedback We have issued a one-time customer satisfaction credit of $ which will be shown on your next bill Please let us know if we can be of further assistance
Initial Business Response /* (1000, 10, 2015/08/27) */
8/16/15 We received a report of slow speeds and dropping connection. The customer wanted to speak to a supervisor and did not want to wait for a call back. Customer hung up while on hold waiting for a supervisor. Customer called back 8/16/15...
and we added to the trouble ticket that the customer informed us of ongoing issues especially when it rains and they wanted their modem replaced. We dispatched a tech on 8/16/15 to replace modem. Modem was replaced and the trouble ticket was closed 8/17/15.
Final Consumer Response /* (2000, 11, 2016/09/07) */
Matter has been resolved
Initial Business Response /* (1000, 5, 2015/04/14) */
As of 4/7/15, you should have 3 functional email addresses. We apologize for the delays. North State is always working to improve our procedures and we appreciate your feedback.
We have issued a one-time customer satisfaction credit of $35...
which will be shown on your next bill.
Please let us know if we can be of further assistance.
Initial Business Response /* (1000, 8, 2015/08/14) */
Contact Name and Title: Amanda D[redacted] Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nscom.com
Customer reported internet issue on 7/31/15
North State dispatched tech on 8/2/15
Tech reported customer has power problem with...
AC power being grounded to the telephone equipment.
Customer was to call electrician to fix power problem and call us back once it was repaired so we could fix the internet issue.
8/2/15 customer called and stated an electrician just left his home so we dispatched on 8/3/15
8/3/15 the tech made necessary repairs to get customers internet service up and running.
It was explained to the customer that the AC power was ground to the phone equipment on the outside of the home and North State only operates on DC power.
Initial Business Response /* (1000, 15, 2016/02/23) */
North State made contact with this customer. She plans on returning our equipment this coming Wednesday 3/2 to South Main and paying off her remaining balance of $258.25. She is also going to establish new internet service at her home. Please...
let me know if you have any questions.
Initial Consumer Rebuttal /* (2000, 17, 2016/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Danny was very helpful and speedy in helping to get this all straight. Very pleased with the outcome and glad to be doing business with north state again.
Initial Business Response /* (1000, 5, 2015/05/27) */
On 1/2012 internet service was upgraded from 3 Mbps to our 20 Mpbs service at a promotional price of $29.99.
Customer subscribed to [redacted] with [redacted] which provides for speeds up to 20 Mbps.
The first year promotional price...
was $29.95; second year 39.99 and fourth year 49.99. The standard rate for this service is 59.99.
During this 3 year period, the name of the product changed from [redacted] to [redacted] with [redacted] There were no speed changes or services associated with this product name change.
Since we have no record of any service complaints or repair issues from the customer, no service issues were ever addressed.
As we provided up to 20 Mbps and there were no service issues reported, we do not believe any refunds are warranted.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent North State SEVERAL emails through their website, so I have no record of them, about slow speeds, lots of buffering, not being able to watch Netflix and be on the computer at the same time. And they continually told me that it was the area I lived in. NEVER once did they offer to send out a tech to check my equipment or wiring. When I changed to [redacted] their tech tried to use North State lines, WHICH WERE DAMAGED AND DID NOT WORK PROPERLY. He had to install new lines. So I complained for years about my service & speed and NEVER ONCE did North State try to fix the problem. They kept charging me for a service I COULD NOT get in my area of Randleman, told me my issues were because of where I lived, and NEVER TRIED TO FIX MY ISSUES WITH THEM.
[redacted] from North State did call me. And she apologized several times because no one ever addressed the issues I had. And said she would file another complaint about the lack of service. I don't know WHY North State LIED and said there were no complaints, I have complained a lot over the 7 or so years I have had NorthState. I NEVER got speed up to 20 mpbs! I used their website to test my speed and was lucky to get 8 to 9 mpbs. Which is a slower package than what I have been paying for for a lot longer than I filed this claim for. And the last time I complained they lowered my speed instead of trying to fix the issue.
I still feel they owe me more than an apology! As I would NOT have bothered to get a service that only had THREE (3) MPBS!! And if that is the case, then they owe me more because I was lied to about speeds before I ever got their internet service (I was just a NSC phone customer for a while before I got internet). Because 3 mpbs isn't fast enough to check your email, much less do anything else. So they lied about that too.
They make MILLIONS off of TRUSTING customers like myself. Then to figure out that I have been lied to for MANY YEARS (not just the 3 yrs addressed in this complaint) about their services is very disappointing and they need to be held accountable for their actions!!
I still feel they owe me AT LEAST the $720 in the original claim....probably a LOT more, but I will be satisfied with the $720 NOTHING LESS!!
Final Business Response /* (4000, 9, 2015/06/03) */
With regards to pricing issues that have been expressed. These are promotional prices for the same product that increased every 12 months over a 3 year period. These promotional rates have been fully disclosed.
With regards to the service issues expressed. We have an email from the customer which acknowledges they tested and were receiving speeds of 16.9 Mbps. This is well within the range of delivering best effort "up to speeds" of 20 Mbps.
Our published terms and conditions can be found below by paisting this link into your browser.
http://www.northstate.net/TermsAndConditions
We apologize that our services did not meet your expectations.
Final Consumer Response /* (4200, 11, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no 'business proposed resolution'!!
An apology does NOT get a thief a pat on the back and a case dismissed from a judge. Why should I have to accept it from a company that I trusted to provide their best service to me, when it is obvious that they did NOT provide ANY CUSTOMER SERVICE?!?! They have done nothing but lie to cover themselves and keep from refunding any money because they dropped the ball and did not pursue all my issues and complaints about poor service, HORRIBLE internet speed and everything buffering all the time!!!
Their above statement PROVES that they lied!!! They stated that they had NO RECORD of me complaining....If I didn't complain, then how do they have an email from me complaining about slow speed!!!
I still feel that I am due a refund. And since I did forget about the "promo" I will except $450 instead of the $720 I originally asked for. NEVER ONCE did North State offer to send someone out to check my equipment/wiring. They just kept telling me it was the area I live in and did NOTHING!!! The wiring was so damaged that Time Warner Cable could not use it. TWC originally ran their services through the North State wiring, but had to replace it because it was so damaged it would not work. The picture on my TV, using North State wiring, looked like an abstract painting, blocky, bleeping in and out & freezing. So TWC tested it and replaced it, BECAUSE IT DID NOT WORK!
This should PROVE I am due compensation from NorthState for taking advantage of being the ONLY internet I could get in my area until recently and doing NOTHING about my issues.They KNEW I could NOT get internet from anyone else. So if I wanted internet, I HAD TO USE North State! CRAPPY SERVICE AND ALL!!!
I am very thankful that TWC is finally in my area and I no longer have to use NorthState. But this does NOT change the fact that North State ripped me off for many years, (at least 6-7 yrs., I was just trying to be fair when I filed this claim for the past 3 years only) because they were the ONLY internet providers in this area of Randleman. North State has proved to me that they know NOTHING about being fair, honest, or customer service!
Initial Business Response /* (1000, 5, 2016/10/19) */
DVR was not recording. Customer reported on 10/15 and a technician was dispatched on 10/17. Technician replaced the DVR, the power supply and programmed the remote.
Initial Consumer Rebuttal /* (2000, 7, 2016/10/20) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
fixed to our satisfaction