North Suburban Builders

Sent: Monday, July 20, 6:PM To: *** Subject: Hotel Derek ID *** To whom it may concern, This is in response to the complaint we received regarding *** *** *** ***The Revdex.com case # is *** We contacted *** ***
on Friday 07/17/via phone to address her concernsShe was not readily availableWe attempted to contact her via phone on 07/20/and left a voicemail and informed her we would follow up via email as well I have emailed her to address all of her concernsWe apologized for the disservice we caused during her arrival experience for having to wait to check-inWe also addressed the miscommunication that occurred in regards to the pricing for Valet & Self-ParkingThis information is provided via the confirmation emailPlease see the example confirmation email that we send to our guests after booking a reservation with usThe bottom of the confirmation email states the pricing for both parking options We did issue a refund to *** *** for the self-parking charge of $due to inconveniences she experienced upon her arrivalThe receipt showing the refund was sent to her via email If you have any further questions please do not hesitate to ask Sincerely, Giarelly A*** | Director of Rooms Hotel Derek | *** *** *** ***| *** ** *** Office *** | Email: ***