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North Suburban Vision Consultants

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North Suburban Vision Consultants Reviews (3)

Contact lenses are a medical device that are worn on the cornea of the eyes As such, the exam for contact lenses in our office requires a contact lens evaluation which accounts for the chargeThis procedure goes beyond an exam for glasses and is an important part of fitting contact lenses
correctly Most insurance companies suggest and/or require that this exam is done Sometimes a percentage of this evaluation is discounted by the insurance company but most times it is not.In defense of the person working with this patient, he was probably unaware that the patient did not know he needed a more in depth exam for contact lenses as the patient had worn them in the past and an evaluation is standard of careThe assumption probably was that he, the patient, had had evaluations before and would, therefore, be familiar with all the parameters of this appointment I and our entire staff only want our patients to attain the best care possible I apologize for what this patient feels is miscommunication but we will not compromise our quality of care.Please contact me as this issue moves forwardVery truly yours,*** *** Mgr

***, the patients vision plan, requests that we give a contact lens evaluation to any patient interested in or wearing contact lensesWe are directed to take 15% off that exam, which we didWhat we failed to do, which was a mistake on our part, was to deduct the $evaluation allowanceTherefore we do owe the patient $We will be happy to refund the $Usually the patients who have contact lens evaluation also purchase their contact lenses from us at which time the whole allowance (130.00) is applied to the materials and evaluationThis may have been the cause for our error.Thank you for your time,*** ***

Complaint: ***The business has clearly admitted that no communication of the extra charges to do so were communicated about contact lens purposesThey have not answered in reference the fact that I was NOT advised of the extra charges until after the factHad I been given the option to decide I would have declinedBut the business made that decision itselfThey have not offered any money restitution for their failureYet, they were contacting me for weeks asking to resolve this but pretending to not know they were talking to me and not the Revdex.comThis is a very unscrupulous company and their ratings droppedI over heard a similar complaint from another patient who was checking out just before meI want my money back
I am rejecting this response because:
Sincerely,
*** ***

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Address: 360 S Waukegan Rd Ste A, Deerfield, Illinois, United States, 60015-5654

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