North Tonawanda Motors

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,  [redacted]

Concerning ID # [redacted]. This vehicle was sold to Shannon [redacted] on May 14 2015. We gave her a warranty for 30 days or 1000 miles as required by NY state. She has had the vehicle, now 4 months and has put 5000 miles on it. The warranty period is long past. I have enclosed a copy of the New York...

State warranty we are required to abide by for your reference. You will note, vehicles with 80,000 miles to 100,000 miles are required to have a 30 day or 1000 mile warranty. Ms [redacted] vehicle had over 180,000 miles and we gave her the 30 day 1000 mile warranty even though we are not required to do so. At a certain point, the customer owns the car and is responsible for maintenance and repairs. Ms [redacted] was well past this point. Another idea I would like Miss [redacted] to consider is the fact that there is a reason why a vehicle is priced at $3,000 instead of $35,000. They are not going to be without some issues. The new car at $35,000 has problems sometimes, that is why they come with a warranty as well. I am truly sorry Ms [redacted] has a problem with her vehicle, but our responsibility is long past. As far as the confusion when she picked her car up, and the keys being forgotten, I sincerely apologize. I would gladly give her a trade in allowance on another vehicle, but I would not be able to give her a $3000 allowance considering the condition of the engine at present. This amountwould be drastically reduced. William Ketterer