North Valley Emergency Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I received a bill from NValley EmergSpclstin the amount of $for service performed on 12-5- My insurances had already paid $and $1.65, respectively, to North ValleyApparently, the insurance companies felt that the amounts they paid them was all their service was worthSo, North Valley came after me for the total balance not paid by the insurance companiesI attempted to contact someone at NValley, but I couldn't get them to return my callsNow, NValley has turned over the issue to a collection agency, even without returning any of my phone calls (perhaps they would have returned my calls if I hadn't told them what I wanted to talk about)Obviously, there is NO negotiating with this outfitI hate when medical spclsts., who are not in my insurance network, sneak in thru the back door to provide their service, then bill me the FULL amount, or in my case, near the full amountI try to make sure all medical providers are within my network, but in this case I was somewhat incapacitatedAfter I pay the bill, I guess the only recourse I have is to file a grievance with Banner Thunderbird Hospital about this NValley outfit, and insist North Valley be banned from any aspect of my future treatment process

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I received a bill on 9/5/for an emergency room visit that occurred on 4/25/for services from DrWillie FL*** for $ The EOB indicated that my insurance had denied payment, and I must pay upon receipt I called my insurance company which was a Blue Cross Medicare Advantage Plan In Idaho I moved to AZ on April 22, 2016, but Blue Cross of ID was covering me through 4/30/ Blue Cross of ID indicated that they had never received a bill, so therefore, they could not have denied one They had paid a bill for another ER visit that occurred on 4/26/ They explained that North Valley Emergency must bill their local Blue Cross of AZ office which will then send the bill over to Blue Cross of ID, and Blue Cross of ID will then pay the bill I attempted to explain this to the customer service person in billing, and I had my membership and group ID numbers to give to her She stated that she did not have any address for Blue Cross of AZ! I was just incredulous! I stated

I was charged $by the North Valley Emergency Specialists LLC for care that my newborn son received on November 28, at the *** *** Children's Emergency Room I paid the bill in full on January 24, as soon as I received it Shortly after paying it, it was brought to my attention that the North Valley Emergency Specialists LLC had billed my insurance company and overcharged me in the amount of $ I paid the bill immediately after I received it, in good faith In March 2017, I began telephonically speaking to the phone number on my bill of North Valley Emergency Specialists I explained to them that I received a bill, I paid it and that they overcharged me and I was due a check in the amount of $ In the last six months I have spoke to them atleast a dozen times and I continue to get the run around regarding the money that they owe me I have heard everything from, the girl that was working my refund no longer works there to a check was issued to me

I received a bill from N. Valley Emerg. Spclst. in the amount of $843.00 for service performed on 12-5-15. My insurances had already paid $36.00 and $1.65, respectively, to North Valley. Apparently, the insurance companies felt that the amounts they paid them was all their service was worth. So, North Valley came after me for the total balance not paid by the insurance companies. I attempted to contact someone at N. Valley, but I couldn't get them to return my calls. Now, N. Valley has turned over the issue to a collection agency, even without returning any of my phone calls (perhaps they would have returned my calls if I hadn't told them what I wanted to talk about). Obviously, there is NO negotiating with this outfit. I hate when medical spclsts., who are not in my insurance network, sneak in thru the back door to provide their service, then bill me the FULL amount, or in my case, near the full amount. I try to make sure all medical providers are within my network, but in this case I was somewhat incapacitated. After I pay the bill, I guess the only recourse I have is to file a grievance with Banner Thunderbird Hospital about this N. Valley outfit, and insist North Valley be banned from any aspect of my future treatment process.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I received a bill from N. Valley Emerg. Spclst. in the amount of $843.00 for service performed on 12-5-15. My insurances had already paid $36.00 and $1.65, respectively, to North Valley. Apparently, the insurance companies felt that the amounts they paid them was all their service was worth. So, North Valley came after me for the total balance not paid by the insurance companies. I attempted to contact someone at N. Valley, but I couldn't get them to return my calls. Now, N. Valley has turned over the issue to a collection agency, even without returning any of my phone calls (perhaps they would have returned my calls if I hadn't told them what I wanted to talk about). Obviously, there is NO negotiating with this outfit. I hate when medical spclsts., who are not in my insurance network, sneak in thru the back door to provide their service, then bill me the FULL amount, or in my case, near the full amount. I try to make sure all medical providers are within my network, but in this case I was somewhat incapacitated. After I pay the bill, I guess the only recourse I have is to file a grievance with Banner Thunderbird Hospital about this N. Valley outfit, and insist North Valley be banned from any aspect of my future treatment process.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On the 4th of January I was seen in the ER for a sinus infection. Because I was out of state and hadn't reached my deductible, my insurance denied the claim. I set up a payment plan on March 10th and immediately mailed my first payment. A month later I received my billing statement and mailed my second payment. The following month I received my next billing statement only to find my second payment had not been credited to my account. I immediately logged into my bank account to find that the check had indeed been received and deposited to their bank account. I called and they requested I fax them a copy of the cancelled check. I faxed it within minutes of getting off the phone. I called the next day to check on the status and was told they received everything and it would take 15-30 days to research and I would be notified by mail when it was resolved. I have since received two additional billing statements that still do not reflect my missing payment. Today I called and after waiting on hold for 20 minutes, was told they never received anything and that I would need to send it again. I was given another fax number located in Jacksonville FL to send it to. I asked if she would call me to confirm that she received it and she said she would. I sent it multiple times, each time getting a confirmation from my fax that the message was sent and received. I have not gotten any calls.Desired Settlement: I just want my account credited for all the payments I have made.

I received emergency surgery in June 2013. A physician with North Valley Emergency Specialists submitted a claim to my insurance. They were paid the contracted amount. They then billed ME the $315.00 that was their CONTRACTUAL write-off amount. I spoke with my insurance who after many attempts was able to connect with North Valley. This was supposedly taken care of. I was on the phone call with both of them (insurance and provider). Imagine my surprise when I receive a notice of collection for the $315.00. This is a shady group who are taking advantage of their singular affiliation with local hospitals to fleece unsuspecting patients.

I have filed a grievance with my insurance provider and will file one with the hospital. This very UN professional group should not be affiliated with any hospital.

Review: In Sept,2 013 my wife was taken to the ER of [redacted] Hospital and was seen by, among others, a physician of this medical group (very well, I might add). They billed our insurance carrier [redacted] and for some reason were denied. I have no idea why as later billings from other medical providers were paid. I called our insurance carrier and they said that the bill should have been paid and that North Valley should resubmit and the bill would be paid. I tried calling their listed number 3 times and was put on hold and no one ever came back on the line. I don't remember how much time I spent on the phone, holding, but it was a long time. One time, in fact, I was holding and I put the phone on 'Speaker' so I wouldn't have to hold the phone while doing other work and the rechargeable battery in the handset actually died while waiting. So I tried email. I sent an email saying that I had contacted the insurance company and the insurance company said they should resubmit and they would be paid. I received a response saying that they couldn't talk to me about this service until I had filled out a form for permissions. I then sent another email saying that I didn't want to know anything about the service they had provided and suggesting that if they wanted to get paid for this service they should resubmit the bill. Nothing! I then sent snail mail documenting all the above attempts to talk to them and the next thing I see was that they had submitted this to a collection agency which has resulted in a 130 point drop in my wife's credit score. (btw, I tried to find a physical address for this company thinking that I would drive over there and try to explain, in person, what had happened and what they could do, but the only address provided was a PO box.) I don't understand how a company can turn such a deaf ear to all attempts to contact them. This could have been resolved within a month or two of their original contact with me if they had provided some means of contact that worked!Desired Settlement: 1. Resubmit the bill and get paid for their services. We have the same insurance now as we did then and I'd assume they could still get paid since these medical things seemingly go on forever.

2. Remove their negative entry on my wife's credit report so that her credit score returns to what it was before.

Review: The stated company sent me a bill for $306.00 which I paid on 3/10/15. After I mailed this payment, I learned that my insurance also paid the $306.00 on 3/10/15, so I contacted this company and they told me I would be refuned the $306.00. I have called this company multiply times and spoke to many different associates and everyone of them gave me a different answer as to why I haven't received my refund. This has been going on for more than 2 months now. The last time I spoked to this company they told me they were waiting for [redacted] to ok my refund. I called [redacted] and they denied that they ever appove anyone's refund. [redacted] got this company on the phone and we had a 3 way call and they finally stated that the check was being mailed today and I would have by Monday 5/18/15. I have been told this many many times and don't think the check will be mailed. So hopefully I'm wrong.Desired Settlement: I would like my refunded amount of $306.00 and have the company look into what they could have done differently to settle this matter in a more timely manner and also retrain their staff to know what they are talking about when they are dealing with my kind of situation. And maybe they should look into best practices, because they don't have any!!!!!

Review: I continue to receive numerous calls from this company regarding someone I have never heard of. I have contacted them to let them know they are calling the wrong number and requesting my number be removed from their collection calls. I notified them 3 times and they said they would remove my number from the persons account. I still continue to receive calls on my cell phone from them and this time when I called I was told there was nothing they could do. I just want the collection calls to stop, I have owned this number for years - so they obviously made an error in there system. My number that they are calling is ###-###-####. They were asking me for personal information which I was not about to provide.Desired Settlement: Stop the harassing calls! They have been notified they have the wrong number 3 times and said they cannot do anything about it.