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North Valley Shuttle

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North Valley Shuttle Reviews (3)

Attached is our response to complaint ***

Review: I called North Valley Shuttle to book transportation for my elderly mother from the Sacramento Airport to Chico CA. The receptionist was extremely unprofessional and rude. It took me 30 seconds to look up my mother's return flight for arrangements for the flight. She wouldn't wait 30 seconds, so she hung up on me. I called back and she hung up on me again. I I believe she discriminated against me because I am a woman. She has treated my mother very poorly as well. She should not be working with the public. It is obvious she hates woman and the public. I called asking for the owner to return my call and she said she was the owner - which I do not believe is true. Very poor customer service and consumers need to be warned. The owner should replace her immediately. They have absolutely no customer service and she is very mean. I hope they can change their attitude about the public since that is all they do. The customer is right - not your clerk who wants to feel important.Desired Settlement: We need a shuttle service from Sacramento to Chico on 12/26/2014 and I would like to speak with the owner.

Business

Response:

Attached is our response to complaint [redacted]

Business

Response:

On December 18th at approximately 12:30 p.m., a woman, “**,” called our office seeking to obtain shuttle service to the Sacramento airport for her elderly mother. It is standard practice for our receptionists to request contact and flight information from passengers to ensure that our manifests are current and our drivers can locate passengers on the day of their service. The receptionist who took the call from ** followed this protocol and requested **’s mother’s phone number and flight information. ** informed our receptionist that she did not know her mothers phone number and when asked **out her mother’s flight number, she replied, “I don’t know that, let me check.” After waiting two minutes, ** was asked what airline her mother would be using, to which ** replied, “Let me check.” Our receptionist then told ** she would need to call back when she had the appropriate information. ** made no response and disconnected the call.Just before 12:40 p.m., ** called back and immediately shouted nothing other than, “Flight 187.” When our receptionist inquired as to whom the caller was, ** exclaimed, “You know who this is.” At the same time, our receptionist was communicating simultaneously with two drivers in the field and asked ** if she would hold. ** consented. When our receptionist attempted to retrieve the call with ** a short time later, the line was disconnected. At 12:41 p.m., ** sent an email to our office account explaining she wanted to book shuttle service for five passengers and that our receptionist was rude, unprofessional, and “can’t handle the public.” She also threatened to “write the Revdex.com if we do not get a satisfactory response from [the] company.” Within the next ten minutes an unidentified caller phoned the office claiming to be with the Revdex.com (Revdex.com) asking to speak with the owner. Our receptionist recognized the woman’s voice as **’s and explained that the owner was currently out of the office operating a shuttle. After repeated requests to speak to the owner and an equal amount of responses explaining he was out of the office, ** then asked for the owner’s name. Our receptionist explained that if ** was really with the Revdex.com, she should have the owner’s name and information. ** simply stated, “Well I am a lawyer,” and then hung up.Ten minutes passed and ** called the office, again demanding to speak to the owner. Our receptionist politely informed ** that the owner was still not avail**le. Then, at 1:30 p.m., ** sent the office email account a second email informing North Valley Shuttle (NVS) she had filed a complaint with the Revdex.com. Between 12:30 p.m., and 3:00 p.m., ** made a number of demanding emails and calls to our office, one of which was captured on the office answering machine in which ** claims to have been discriminated against by NVS because she is an African American woman. Our receptionist has never met ** and has **solutely no idea as to her ethnicity. Lastly, at 4:30 p.m., ** faxed to NVS a hardcopy of the email informing NVS she had filed a complaint with the Revdex.com. However, attached to the fax was a handwritten message stating, “Since your clerk will not provide you with my information, I am faxing my letter—I also will send certified mail—overnight.” Unbeknownst to **, our receptionist detailed her entire interaction with ** and informed NVS’s management **out it as soon as possible. Upon notification, NVS’s management contacted **, explained the procedures behind booking a shuttle, and apologized for **’s disappointment. ** demanded termination of our receptionist. When management informed ** that would not happen, ** angrily ended the conversation.It is deeply troubling to learn ** is dissatisfied with her interaction with NVS. At NVS, we take great pride in doing our best to provide a safe, clean, and effective transportation service from the north valley to Sacramento. We have never had any complaints filed against our staff, including the receptionist who handled **’s repeated calls and demands. In fact, this specific receptionist has always conducted herself professionally and respectfully. Moreover, she herself is a woman and does not “hate women and the public” as ** so bluntly asserted in her complaint. While we at NVS understand holiday travel can be a stressful endeavor, we emphatically reject **’s assertion that she was the victim of any discrimination or mistreatment of any kind whatsoever.

Review: Could not provide service and refused to issue a refund.

Shuttle was full and could not transport me from Paradise to Sacremento to catch my flight. Had to pay another service using the money due from refund to get me to my flight.

Customer service at N. Valley Shuttle refused to refund my mony as a credit back to my credit card, but tried to keep the money as a limited time internal credit. Very bad business practice!.Desired Settlement: Refund of $55.00 to my American Express card immediately as I had to pay another company for transportation due to the N. Valley shuttle being full and unable to provide service.

Business

Response:

Consumer's Final Response

Complaint has been resolved. Business will give me refund but demands that I not use them again in the future.

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Description: Airport Transportation, Shuttle Bus

Address: 468 Manzanita Ave Ste 2, Chico, California, United States, 95926-1358

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www.northvalleyshuttle.com

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Shady, yet now dead: once upon a time this website was reported to be associated with North Valley Shuttle LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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