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Northboro Oil Company, Inc.

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Reviews Northboro Oil Company, Inc.

Northboro Oil Company, Inc. Reviews (2)

Unreasonable and Unexplained Bills
Dear helpdesk,
I was a former customer of Northboro Oil and cancelled their service in *** I went to their office to settled all the balance on *** ** and the transaction was made on Jul thru my credit cardI was even charged on *** ** for another $thru my credit card without any explanation.And I continue receive billing letters from them for over $Such letters are borthering my daily life and I ignored it in the first placeAs it bothered me a lot, I am writing to ask you help me to fight back to the over charged $back and stop them sending me billing letters, otherwise, please advise me what I can do and where I can gYour input and guidance would be much appreciatedThank you!
I look forward to hearing from you soon
Thank you,

Co. installed an Oil Tank that has water in it causing the safety switch to not work properly. Northboro Oil has refused to return calls or e-mails regarding defective Oil tank, except to say "Go Elsewhere".Desired SettlementReplace current Oil Tank with a new one that works correctly......Business Response On 7/30/09 Northboro Oil was contracted to install an oil tank on behalf of this person. All of our service technicians have taken a manufacturers class concerning the installation and service of these tanks, and are all certified. This is not a regular customer of Northboro Oil.Late Fri. 1/31/14 this person called our office concerned that his tank, which is located outside, had failed because the leak indicator had popped up and his oil co would not fill the tank. This was during the bitter cold weather we were having and this person was very concerned he was going to run out of oil. That evening at 5pm our service manager went to this persons house to inspect the tank to determine if the tank was leaking, or if the leak indicator was faulty. We have seen a history of these indicators becoming faulty and it is the indicator only that needs to be replaced. The service manager after inspecting the tank felt it was a faulty indicator and the person had enough oil to last a little while. It was determined that we would go back the next week to verify that the indicator was in fact faulty.On Monday 2/3/14, we sent a service technician to this persons home. He removed the leak indicator and determined that there was no oil or water leakage, the indicator was dry and it was determined that the indicator was faulty, not the oil tank. We told the customer that we had to order the part, there was no warranty on this part, and we would call him when we received it.We received the part on 2/11/14. Our service technician went to this persons home first thing on 2/12/14 to try to replace the indicator. Because of the severe cold the technician could not remove the indicator from the tank. The person started demanding that he wanted a new tank, and refused to let our service technician continue the repair. In the meantime we delivered 100 gallons of oil that this person requested because he was concerned he was going to run out of oil. This person called the office to speak to the service manager. He was furious that we delivered the oil, he was combative and verbally abusive. We removed the oil from the persons tank, and left him the tank leak indicator that he needs for his tank, as well as our labor, at no charge. We feel we were extremely responsive to this person. When this person contacted us again, we recommended that he contact the company he regularly does business with, or another company to resolve his tank issue. We were not able to do anything to satisfy this person. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)No, the service tech indicated there was ICE in the tank. After talking with several Oil people, they had never heard of this. When I called Northboro Oil they said they can't imagine how water can get in the tank unless someone doesn't like me and PUT IT IN. The ONLY people that don't like me is Northboro Oil due to a previous problem with them which led me to cancel their services. Everyone agrees the water would have to have entered BEFORE Installation and therefore should be replaced........Final Consumer Response I NEVER refused the repair service. The Northboro Oil Tech indicated that Ice (=cold weather) is preventing the installation of part, as the original Oil Co. indicated because in cold weather water turns to ICE. I called to have oil delivered AFTER the installation, NOT before, and made that VERY clear. This is a safety part and oil should NOT be put in tank without it. This tank will not let oil enter the tank in cold weather = DEFECTIVE........

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Description: Oils-Fuel, Oil Burners, Boilers - Sales & Service, Air conditioning & Heating Contractors - Residential, Heating Contractors

Address: 247 West Main St, Northborough, Massachusetts, United States, 01532


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