NorthCraft Painting Services

# [redacted] I am sorry to hear that you were having trouble with your projectI believe I can clear up some of the confusionIt looks like the guys did come out on the 9th and cleaned the fence both inside and outEven after cleaning some portions may appear a different color depending on a variety of reasons including but not limited to the areas exposure to sunlight and the elements, foot traffic, age of wood, different species of wood, age of stain, touched up stain (newer coat than original), etc but are still clean and ready to accept stainWe would suggest selecting a stain that hides or blends/matches well to this defectIt also appears there is a section of the fence obstructed by overgrown foliage/bushes/flowers/vines and the crew could not access this part of the fenceIt looks like they spoke to you about it and you wanted them to adjust the price to reflect thisWe never received our payment for cleaning so did not schedule a date for the paintingIn conclusion, your current bill is $After further review we are willing to reduce the invoice by almost 40% and accept a one-time settlement in the amount of $to satisfy this matter in fullI will forward this information over to the collection agencyI don’t have any messages from [redacted] @gmail.com or VM pertaining to your projectIf you have questions please only email [redacted] @northcraft-painting-contractor.comOther email address may by automated or not check dailyYou can also call (630) ***-***, even if nobody is available to help please leave a message and we will get back to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThough I dispute some of what the business response states, I find the settlement proposal to put this behind us to be adequate
Sincerely,
*** ***

#[redacted] I am sorry to hear that you were having trouble with your project. I believe I can clear up some of the confusion. It looks like the guys did come out on the 9th and cleaned the fence both inside and out. Even after cleaning some portions may appear a different color depending on a variety...

of reasons including but not limited to the areas exposure to sunlight and the elements, foot traffic, age of wood, different species of wood, age of stain, touched up stain (newer coat than original), etc… but are still clean and ready to accept stain. We would suggest selecting a stain that hides or blends/matches well to this defect. It also appears there is a section of the fence obstructed by overgrown foliage/bushes/flowers/vines and the crew could not access this part of the fence. It looks like they spoke to you about it and you wanted them to adjust the price to reflect this. We never received our payment for cleaning so did not schedule a date for the painting. In conclusion, your current bill is $681.25. After further review we are willing to reduce the invoice by almost 40% and accept a one-time settlement in the amount of $425.00 to satisfy this matter in full. I will forward this information over to the collection agency. I don’t have any messages from [redacted]@gmail.com or VM pertaining to your project. If you have questions please only email [redacted]@northcraft-painting-contractor.com. Other email address may by automated or not check daily. You can also call (630) [redacted]-[redacted], even if nobody is available to help please leave a message and we will get back to you.