This company has the worst customer service ever! Tried to rent from them for my daughter's last semester at school She paid the deposit and they turned around and rented to someone else before we had the opportunity to send in the paperwork Called the owner and he wound up calling me names when I told him how poor their service was I'd live in a tent before I used Northcutt Realty They are horrible! They lie and are in serious need of some serious customer service training and some ethics It's pretty apprentice that those owner does the training This company is a joke!
My son had a one bedroom apartment through Northcutt Realty in Auburn, AL. When my son moved out and we received our security deposit back, the check was $120 short. I called the realty company and was instructed to speak with the maintenance supervisor. He told me $45.00 was deducted because when the cleaning crew went into my son's apartment to clean they said they were covered with fleas. At no point in time did my son ever have a pet when he resided at the apartment, which made me wonder how many other people have they pulled this scam on?
Secondly, we were charged $75.00 for shampoo cleaning of the bedroom that is the only carpeted room in the apartment. I guarantee you that when my son moved into the apartment that carpet had not been professionally cleaned. I brought my own shampoo machine from home and cleaned the carpet myself. The $75 charge for cleaning the carpet is in the lease but that's pointless when the task is never done.
This company has the worst customer service ever! Tried to rent from them for my daughter's last semester at school She paid the deposit and they turned around and rented to someone else before we had the opportunity to send in the paperwork Called the owner and he wound up calling me names when I told him how poor their service was I'd live in a tent before I used Northcutt Realty They are horrible! They lie and are in serious need of some serious customer service training and some ethics It's pretty apprentice that those owner does the training This company is a joke!
My son had a one bedroom apartment through Northcutt Realty in Auburn, AL. When my son moved out and we received our security deposit back, the check was $120 short. I called the realty company and was instructed to speak with the maintenance supervisor. He told me $45.00 was deducted because when the cleaning crew went into my son's apartment to clean they said they were covered with fleas. At no point in time did my son ever have a pet when he resided at the apartment, which made me wonder how many other people have they pulled this scam on?
Secondly, we were charged $75.00 for shampoo cleaning of the bedroom that is the only carpeted room in the apartment. I guarantee you that when my son moved into the apartment that carpet had not been professionally cleaned. I brought my own shampoo machine from home and cleaned the carpet myself. The $75 charge for cleaning the carpet is in the lease but that's pointless when the task is never done.