[redacted] the customer did return the tool, and we refunded her charge on the same dayShe has a copy of the credit card receipt showing the credit on 8/22/The credit card processor did not forward her refund until 9/2/She provided a copy of her credit card bill showing charges of $dollars and a goodwill credit of $for a net cost of $She only provided the report up to 8/25/so there is no way to tell if she received any additional goodwill credits or additional chargesWe have forwarded her e-mail and credit card statement to the processor to see if they will do anything for herThe fax she sent to us was done on 9/8/at 10:amIt is unreasonable for her to expect any decision on the same day she provided the documentation
[redacted] the customer did return the tool, and we refunded her charge on the same dayShe has a copy of the credit card receipt showing the credit on 8/22/The credit card processor did not forward her refund until 9/2/She provided a copy of her credit card bill showing charges of $dollars and a goodwill credit of $for a net cost of $She only provided the report up to 8/25/so there is no way to tell if she received any additional goodwill credits or additional chargesWe have forwarded her e-mail and credit card statement to the processor to see if they will do anything for herThe fax she sent to us was done on 9/8/at 10:amIt is unreasonable for her to expect any decision on the same day she provided the documentation