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Northeast Custom Fence

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Reviews Northeast Custom Fence

Northeast Custom Fence Reviews (2)

Review: we had a vinyl fence installed on our property from this company in september 2011. we have been having issues with the fence since they installed it and have called and been calling since then. I have spoken to the owner on several occassions about this matter and have been promised that he would be here to fix it but to no avail!he never shows and now refuses to answer my calls. this fence cost over 15,000 dollars and I need the repairs made to it and I am being completely ignored by the owner!the issues we are having with the fence are as follows: the three gates are supposed to be self closing gates and self lockng, they are sagging, and they do not close or lock on their own.this is a huge problem because we have four dogs and we have to go around and make sure the gates are locked everytime someone comes and goes.the next issue is that the fence has faded and we wer told that this would not happen.also, the caps are not glued down to the fence.like I stated earlier we have been trying to reach out to the owner but he keeps giving us the run around and now after setting up several dates has not shown and now refuses to answer our calls. I would appreciate his help with this matter.thank you,[redacted]Desired Settlement: I would like to have the issues repaired on our fence asap and to stop getting the run around and if the matters are not fixed then I would like some sort of refund from what he was paid to have the issue fixed!!!

Review: My complaint is actually work order and service related. I used this company before and didn't have any issues. This time, we had issues with the work order and service; I actually have several different work orders with different price quotes. When the product we had originally agreed upon was not available the owner decided to write up another work order. We were to have vinyl fencing and vinyl gate installed. We were asked to provide more than half of the money because the gate cost so much, we were also asked to provide two different checks in equal amounts because of tax purposes. The fencing arrived without the gate, actually not all of fencing we wanted was delivered either, it was decided that one section of the yard the panel would be slightly different; which we agreed upon because we had such a difficult time this time with the owner and his understanding of what we wanted, we wanted the job done at this point. Still no gate, though, the owner decided that because it was considered a change in the work order that he had to write up a new work order. Prior to writing up this new work order he had asked us for more money because he couldn't meet his payroll and was complaining on how he was losing money on this job. When we wrote up the new work order he also added that there was a jackhammer fee of $55.00 per hole extra, which was not on any of the other work orders. My husband refused to sign this new work order due to his additional charge and felt something was still a miss. At this time we also asked about the gate, again, we actually asked to see a picture of the gate and asked if it was in the brochure that we had, he told us no. The owner stated that he didn't have his phone with him that had the picture of the gate, once again I stated that I didn't understand why the gate was not delivered with all of the other fencing materials. After several months of waiting on this gate it arrives and it's aluminum! The owner tells us this is what we ordered, we selected it!Desired Settlement: I would like either a refund for this gate we paid for, or the work order be considered to be paid in full. We didn't receive a door we had requested, the chain link fence was suppose to be 6 ft. and it's only 4 ft. I have one work order that says $14,190.20 and one that says $17, 490.00, we paid a total of $14,245.00 to date; I just want to be done with this company. Not to mention the changing of the work order to make more money from us and changing the gate to aluminum to make more money.

Business

Response:

Please see attached response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would just like to mention that this is not how the work order was presented to us, that the fence installation was considered separate from the gate installation. Kudos to **. [redacted] who was able to obtain all of the money from us prior to even starting the job, and finishing it. When his own work order states that 50% of the money down and 50% upon completion. He led us to belief that we were paying more than half because of the cost of the gate. Now we find out the $11,745.00 was for the installation of the fencing only; therefore, he has been paid in full. And let us not forget that **. [redacted] had the nerve to ask us for an additional $1,000.00 because he couldn't meet his payroll. As far as the gate, that is absolutely right, we do not want this gate. The only thing we changed our minds about was rather than having an electric gate it would be a manual gate. Had **. [redacted] been upfront with us regarding the gate, this situation would not have occurred, i.e., shown us a picture as requested. We compromised on a lot of things on this job just to get the job done, we compromised on fencing style, no installation of an access door, and not all of the old fencing was removed. I will not hire **. [redacted] again, nor will I recommend him.

Regards,

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Description: Fence - Sales, Service & Contractors

Address: 701 W Eighth Street, West Wyoming, Pennsylvania, United States, 18644

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