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Northeast Energy Inc

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Reviews Northeast Energy Inc

Northeast Energy Inc Reviews (3)

The ***’s have a System with Circulator Pumps. One controls the Hot Water and one controls
the Heat
On October 1, our Service Technician visited the home of *** and *** ***, finding a bad Circulator
Pump which controls the heat portion of their System.
At that time, the pump was under warranty and
the customer was not charged for the repair parts, labor, or the pump (see
attached invoice copy for $0.00)
On April 19, 2013, the ***’s we sent a Service Tech to
check on the claim of “not enough hot water” (see attached customer
notes). Our Tech found their settings
were too low and the mixing valve was wide open, causing the issue. We adjusted the settings with no charge, as
they were under a Maintenance Contract
On April 17, our Service Technician visited the home of
the ***’s for customer’s claim of a Circulating Fan that was not working. *** wanted a previous Technician who was at her house in the past to do
the work, but that individual no longer works for our company. Upon being informed of that, *** demanded to be given
his personal cell phone number, and wanted to call him directly to do the
work. She was told we could not provide
her that information and she acquiesced to having us look at the problem
The Technician examined the situation and diagnosed that
same Circulator Pump that Controls the heat that was installed on October 1,
had gone bad. The pump warranty is
1-1/years, and had expired in April of 2014.
After being informed by our Service Technician that the Pump was out of
warranty, and that she would have to pay to have it replaced, the customer
stated that she wasn’t paying for anything.
The Service Technician left the residence as ***
refused to pay for any work. ***
later called our office and said we should come back and replace it, and then
“bill her” for the work. It was the
opinion of our company that *** would have no intention of paying
for the replacement Pump or any associated parts or labor; therefore, we opted
not to return. I did
return the phone call of *** in regards to this matter, but received her
voice mail and left her a message. ***
*** did not reply to my message. ***
*** did remit $toward the $diagnostic/labor charge invoice for the
April 17, Service Call (see attached copy)
As a matter of good faith, we would be willing to refund Ms
***’s $40.00; however, we are confident that we did not act in any in any
manner that was unprofessional, or that was not in accordance with providing
excellent customer service to the ***’s
Christian *F*, PresidentNORTHEAST ENERGY, INC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The [redacted]’s have a System 2000 with 2 Circulator Pumps. ...

One controls the Hot Water and one controls
the Heat.
On October 1, 2012 our Service Technician visited the home of [redacted] and [redacted], finding a bad Circulator
Pump which controls the heat portion of their System.  At that time, the pump was under warranty and
the customer was not charged for the repair parts, labor, or the pump (see
attached invoice copy for $0.00)
On April 19, 2013, the [redacted]’s we sent a Service Tech to
check on the claim of “not enough hot water” (see attached customer
notes).  Our Tech found their settings
were too low and the mixing valve was wide open, causing the issue.  We adjusted the settings with no charge, as
they were under a Maintenance Contract.
On April 17, 2015 our Service Technician visited the home of
the [redacted]’s for customer’s claim of a Circulating Fan that was not working.  [redacted]. [redacted] wanted a previous Technician who was at her house in the past to do
the work, but that individual no longer works for our company.  Upon being informed of that, [redacted]. [redacted] demanded to be given
his personal cell phone number, and wanted to call him directly to do the
work.  She was told we could not provide
her that information and she acquiesced to having us look at the problem.
The Technician examined the situation and diagnosed that
same Circulator Pump that Controls the heat that was installed on October 1,
2012 had gone bad.  The pump warranty is
1-1/2 years, and had expired in April of 2014. 
After being informed by our Service Technician that the Pump was out of
warranty, and that she would have to pay to have it replaced, the customer
stated that she wasn’t paying for anything. 
The Service Technician left the residence as [redacted]. [redacted]
refused to pay for any work.  [redacted]. [redacted]
later called our office and said we should come back and replace it, and then
“bill her” for the work.  It was the
opinion of our company that [redacted]. [redacted] would have no intention of paying
for the replacement Pump or any associated parts or labor; therefore, we opted
not to return.  I did
return the phone call of [redacted]. [redacted] in regards to this matter, but received her
voice mail and left her a message.  [redacted].
[redacted] did not reply to my message.  [redacted].
[redacted] did remit $40.00 toward the $80.00 diagnostic/labor charge invoice for the
April 17, 2015 Service Call (see attached copy).
As a matter of good faith, we would be willing to refund Ms.
[redacted]’s $40.00; however, we are confident that we did not act in any in any
manner that was unprofessional, or that was not in accordance with providing
excellent customer service to the [redacted]’s.
Christian *. F[redacted], President
NORTHEAST ENERGY, INC.

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