Northeast Exterminators and Pest Control Company

To whom this may concern, - The customer that placed a complaint against Northeast Exterminators is trying to get out of paying a billShe agreed verbally to a quarterly service in January We went out on January 10th and started her serviceThan our technician did a second service on January 31st for no chargeThere are day guarantees for contract customers onlyOur contract is an exterior service to keep insects from entering a homeCustomers also have the option for our technicians to spot treat the interior if they preferThe contract comes with a day guarantee between servicesSo if she was only getting a onetime service there would have been a charge for the second service and she was aware of thisShe was scheduled for service April 30th and was called the night before stating if there was a problem with her scheduled service than to call us back to rescheduleWe did not receive a callAt no point did said customer call to cancel serviceThe customer may cancel the contract at any time as there are no cancelation fees however we are a business and the customer is responsible for paying for the service that was doneIf you have any questions please feel free to call me at ###-###-####.Regards, Carol L Office Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid $on 1/10/for flea treatment and general pest control (but the flea treatments require visits, at least weeks apart) The 2nd appointment on 1/31/15, was the foll flea treatment, scheduled for weeks later, which I had already paid for as part of the original treatment I never agreed to an ongoing contract verbally or in writing at any point I received phone call after phone call, to schedule additional services (on 3/31, 4/17, and 4/29), which I never responded to at any point On 4/I received a phone call from a technician that he has sprayed the outside of my house while I was not home Let alone the fact that I did not request or agree to this service, I have a 16ftwide townhouse to which only the front would have been available for spraying (which I can obviously do myself in about seconds) The business owner acted totally unprofessionally when I asked him to cease and desistHe is making up his own terms as he goes along For future reference, you need a contact to perform contract workthat's the whole point of having a contract You can't just show up to a location, spray the perimeter, and then send someone an unsolicited billThat is called fraudulent billing Regards, [redacted]

To whom this may concern, - The customer that placed a complaint against Northeast Exterminators is trying to get out of paying a billShe agreed verbally to a quarterly service in January We went out on January 10th and started her serviceThan our technician did a second service on January 31st for no chargeThere are day guarantees for contract customers onlyOur contract is an exterior service to keep insects from entering a homeCustomers also have the option for our technicians to spot treat the interior if they preferThe contract comes with a day guarantee between servicesSo if she was only getting a onetime service there would have been a charge for the second service and she was aware of thisShe was scheduled for service April 30th and was called the night before stating if there was a problem with her scheduled service than to call us back to rescheduleWe did not receive a callAt no point did said customer call to cancel serviceThe customer may cancel the contract at any time as there are no cancelation fees however we are a business and the customer is responsible for paying for the service that was doneIf you have any questions please feel free to call me at ###-###-####.Regards,Carol LOffice Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I paid $on 1/10/for flea treatment and
general pest control (but the flea treatments require visits, at least
weeks apart). The 2nd appointment on 1/31/15, was the foll
flea treatment, scheduled for weeks later, which I had already paid for
as part of the original treatment. I never agreed to an ongoing
contract verbally or in writing at any point.
I received phone call after phone call, to schedule additional services
(on 3/31, 4/17, and 4/29), which I never responded to at any
point. On 4/I received a phone call from a technician that he has
sprayed the outside of my house while I was not home. Let alone the
fact that I did not request or agree to this service, I have a 16ftwide
townhouse to which only the front would have been available for spraying (which
I can obviously do myself in about seconds) The business owner acted
totally unprofessionally when I asked him to cease and desist. He is
making up his own terms as he goes along.
For future reference, you need a
contact to perform contract work... that's the whole point of having a
contract. You can't just show up to a location, spray the perimeter, and
then send someone an unsolicited
bill. That is called fraudulent billing.
Regards,
*** ***

To whom this may concern, - The customer that placed a complaint against Northeast Exterminators is trying to get out of paying a bill. She agreed verbally to a quarterly service in January 2015. We went out on January 10th 2015 and started her service. Than our technician did a second service on...

January 31st for no charge. There are 90 day guarantees for contract customers only. Our contract is an exterior service to keep insects from entering a home. Customers also have the option for our technicians to spot treat the interior if they prefer. The contract comes with a 90 day guarantee between services. So if she was only getting a onetime service there would have been a charge for the second service and she was aware of this. She was scheduled for service April 30th 2015 and was called the night before stating if there was a problem with her scheduled service than to call us back to reschedule. We did not receive a call. At no point did said customer call to cancel service. The customer may cancel the contract at any time as there are no cancelation fees however we are a business and the customer is responsible for paying for the service that was done. If you have any questions please feel free to call me at ###-###-####.Regards,
Carol L.
Office Manager

To whom this may concern, - The customer that placed a complaint against Northeast Exterminators is trying to get out of paying a bill. She agreed verbally to a quarterly service in January 2015. We went out on January 10th 2015 and started her service. Than our technician did a second service on...

January 31st for no charge. There are 90 day guarantees for contract customers only. Our contract is an exterior service to keep insects from entering a home. Customers also have the option for our technicians to spot treat the interior if they prefer. The contract comes with a 90 day guarantee between services. So if she was only getting a onetime service there would have been a charge for the second service and she was aware of this. She was scheduled for service April 30th 2015 and was called the night before stating if there was a problem with her scheduled service than to call us back to reschedule. We did not receive a call. At no point did said customer call to cancel service. The customer may cancel the contract at any time as there are no cancelation fees however we are a business and the customer is responsible for paying for the service that was done. If you have any questions please feel free to call me at ###-###-####.Regards,Carol L. Office Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I paid $160.92 on 1/10/15 for flea treatment and
general pest control (but the flea treatments require 2 visits, at least 2
weeks apart).  The 2nd appointment on 1/31/15, was the follow-up
flea treatment, scheduled for 3 weeks later, which I had already paid for
as part of the original treatment.  I never agreed to an ongoing
contract verbally or in writing at any point. 
I received phone call after phone call, to schedule additional services
(on 3/31, 4/17, and 4/29), which I never responded to at any
point.  On 4/30 I received a phone call from a technician that he has
sprayed the outside of my house while I was not home.  Let alone the
fact that I did not request or agree to this service, I have a 16ft. wide
townhouse to which only the front would have been available for spraying (which
I can obviously do myself in about 10 seconds).  The business owner acted
totally unprofessionally when I asked him to cease and desist. He is
making up his own terms as he goes along. 
For future reference, you need a
contact to perform contract work... that's the whole point of having a
contract.  You can't just show up to a location, spray the perimeter, and
then send  someone an unsolicited
bill. That is called fraudulent billing.  
Regards,
[redacted]