Northeast Factory Direct

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have not yet heard from W***, would you please follow up on your end regarding the door and refund of $300.00? Thank you Regards, [redacted]

We are in a customer service driven business, where making the customer happy is number oneWhen furniture is damaged we repair or replace itWe have repaired the furniture, and replaced it numerous times for this customerHe has asked for a credit since we replaced it the first timeAt this point I will offer [redacted] a $refund, even though he accepted $off a recliner he wanted to purchaseSo not a credit or gift cardsTo close this matter, and to make the customer happyI hope we can close this complaint in a positive wayThank you

Hi there, I have spoken with this customer and the issue is being resolved [redacted] has accepted our resolution as of 4/16/at roughly 4pmWe are delivering her proper chairs and compensating her for her timeThank you

We, at Northeast Factory Direct, completely apologize for the length of time that this issue has been going on The part for the bluetooth unit will be in to us no later than Monday 10/23/ We have contacted our hot tub technician to coordinate that when the part arrive, the customer will be at the top of list to be taken care of We understand that the customer has been more than patient throughout the entire process We appreciate that very much so In turn, we will be providing the customer with a free box of chemicals Again we apologize for all of the inconvenience and this will be taken care of in timely manner from here on out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Jeffrey M [redacted]

Hello, Since this clients last response, our offices have been in touch, again Per our design team, we have been reaching out to the client for the past several days with no response Again, if there is anything we can do to help facilitate the cabinet installation process, please let us know As far as the accuracy of what was ordered, everything is attached here for your reference As I stated above...our design team has also been in touch this weekend and today Please let us know if we can assist you any further Thank you so much NEFD Management

To whom it may concern, Northeast Factory Direct is all about making customer's happyWe strive for it dailyIn regards to this matter, a few things did not go correctly so we are happy to oblige the customer and pick up her furniture and give her a full refundI would like to point out that there was at no time, a break in communication with her and the salesperson, or customer serviceThe exchange of emails and calls that went from February to May were always answered until the last email from the customerIt was responded to and we got a reply that said "okay I'll call when I can pay for it"As far as what did or could have gone wrong, trash may have been left behindDelivery fees may have changed due to the customer changing her orderOut of the pieces of furniture were missing after holding them in our warehouse for monthsThe other pieces were deliveredWe made the effort to rectify this and the customer refused the merchandise and that is when all of this came aboutWe are greatly sorry for the odd misunderstandingWe hope to learn from this, and that the customer accepts our offer of a full refund upon picking up the furnitureThank you

We are delivering [redacted] another new piece tomorrow 7/25/Once that happens successfully we should be able to close thisThanks and have a great day!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

MrM [redacted] originally purchased a full panel bed with trundle along with a full mattress and box spring set on 12/6/ NEFD was contacted originally regarding the broken rails on the bed at the end of October MrM [redacted] invoice was then sent to our furniture technician with notes attached to schedule a service trip to assess the damage of the bed rails On 11/4/NEFD's service tech went out to assess the damage to the rails On 11/7/an email from the tech was sent to our service department with the report back from the service call along with the parts to order to fix the issues with the bed On 11/7/the rails and hardware were ordered The parts took a little longer than anticipated When the parts came in there was a scheduling conflict between MrM [redacted] and our service techMrM [redacted] insisted on picking up the rails When MrM [redacted] came to pick up the rails the hardware was missing from the box of railsIn the meantime the hardware has been located NEFD will bring the hardware out to MrM [redacted] and set up the bed We apologize for all of the inconvenience regarding this issue NEFD understands that this process took longer than anticipated and we apologize for all of the trouble

Hi there, We have communicated through email and phone with the customer a few times since she requested we pick up the spa and give her a full refundWe did pick up the spa on May 2ndWe have refunded the full amount financedWe are awaiting a phone call back from the customer to get C.Cinfo to refund the deposit along with the delivery feeThank you

The complaint filed by Mr [redacted] is for product that was not purchased The dispute is what dollar amount was originally quoted As we've stated, we quoted a number ...a mistake was made, forgetting the upcharge for the modified (non-standard) depth the client requested The error was IMMEDIATELY corrected via email, giving the client the correct price That is all No one is disputing that an initial pricing error was made This was explained in great detail to Mr [redacted] ...Again, after what this client has done and said to our team, who have only tried to help and explain, it is everyone's best interest that this client purchase this cabinet elsewhere Thank you

This customer was charged $1,for the sectional just like the customer requestedThey also purchased fabric protection from us which costs $100, so their original invoice (invoice # [redacted] ) was for a total of $1,plus tax for a final amount of $1,When the furniture was delivered, the customer was charged $This delivery charge was quoted on their invoiceThere was a delivery mistake on this order and an armless chair was deliveredThis was due to a mistake made by salesperson on original invoiceThe customer made us awareWe then told them we would swap out the armless loveseat for the armless chair or they could keep the armless chair have the armless loveseatThey would have to pay the cost for the armless chair which should not have been on the original quoteThe customer chose to purchase the armless chair which they did on invoice # [redacted] in the amount of $In summary, the customer did get their original discounted quote for their sectional which was $1,plus taxThey purchased fabric protection on the sectional for $plus tax and they also purchased an addtional armless chair (at cost) for $plus taxPlease let me know if you have any more questionsI can be reached at the number below [redacted] Store Manager - Cleveland location [redacted]

Northeast Factory Direct apologizes for the inconvenience to [redacted] Our hot tub technician came out Tuesday July 11th and again on Thursday July 13th The issue with the hardcover has been solved

We apologize if there was an indication of an "attitude" in our last response That was not the intention In the complaint [redacted] pointed out that we did not get back to her so we were simply addressing the complaint that we did not contact her and we were in contact with [redacted] due to the fact that he is the person receiving the furniture We left messages for [redacted] last week to try and schedule delivery and have not heard back The dresser is here and ready for delivery We apologize for the delay, but we cannot offer any monetary compensation Thank You again for your understanding

We at Northeast Factory Direct apologize for the inconvenience A new sofa was ordered and will be arriving to our store at the beginning of the week of December 3rd Upon arrival of the sofa, we will be sending a team to deliver the sofa at no charge to the customerWe also credited $for the patience and understanding of the customer Again we apologize and appreciate the business and patience of the customer

The delivery report stated that drawers were damaged and that the dresser was still at the customers house so we had the drawers shipped directly to the home That is entirely our mistake and we sincerely apologize for the error Damages do occur in our business and we do our best to
resolve the issues in a timely manner Unfortunately, We cannot offer a full refund AND the dresser That is, by no means, a fair resolution We will gladly refund the full amount OR deliver the dresser Until a decision is made by the customer, we will hold off on any further action at this time Thank You for your understanding

MrMark K***, Manger at 216-941-indicated made a response on line However, MrK*** mentioned did not have room to say talked to consumer this morning an agreed to $75,discount due to the confusionThe business just wanted to make consumer happy

Hello, We HAVE ALREADY received the request for the refund of the $deposit and it has been processed Also, the information on our website IS accurate when looking at the 10xkitchen pricing This pricing is for a standard 10xkitchen with 30" high wall cabinets and a basic
molding package This client's kitchen is way different I've attached a copy of their 1st layout they completed with our design team There are SEVERAL items on this kitchen layout that takes it above and beyond the standard 10xpricing shown on the website These items are detailed below as well as shown on the attached file:- 42" high wall cabinets (not 30" high) - 42" high wall cabinets are the most expensive option and are NOT standard- Large 24" wide Pantry Cabinet with Rollout Trays - Not a standard Cabinet(Big upgrade option)- Angled End Decorative Base Cabinet - Not Standard - Angled End Decorative Wall Cabinet - Not Standard - Full Depth Refrigerator Cabinet with BuiEnd Panel Option (Big Upgrade Option)These several upgrade options are what brought the price up over what is advertised.We hope this clears up any confusion.Thank you so much, NEFD Mgtm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
It's not even about the new furniture, it's the hassle I've been through with the manager and company for the last monthsAnd for them to tell me that they will give me gift cards or money off another piece of furniture after all this why would I give my business to them againI don't understand why They can't give me credo towards this purchase