Northeast Gold & Silver

If you are considering and thinking about purchasing an RV or travel trailer, I suggest you don't get a lite unitAnd if you do, be very careful which dealer you get it from In June we purchased a Rockwood Mini Lite made by Forest River from Michael Hohl RV in Carson City We were told by several salesmen there that Rockwood brand was HIGH END, better of the units, and would last us a long time We barely had it months, only used it days, and it started falling apartNow we are told it may need to go back to factory for repair because the back wall has separated severely It was only when we took the unit last week for the repairs that the Service Department was kind enough to tell us about lite trailers There goes ANY camping we had planned to do now and during the Fall season The past 1/years I had been looking for the perfect unit, going to RV shows, talking to many salesman and researching on lineAt NO time did anyone tell me, mention, or share with me that lite units are not made sturdy and will fall apart, even though I had made it VERY CLEAR to all the sales people I wanted a unit that would last because this was going to be our last travel trailerI was given a name and number to call, so I didI asked that person if we could work something out, if they would credit us the amount we paid for the unit and put it towards another unit on their lot, then they could send that unit back to the manufacturer to get it properly repairedBecause they Service Department has no idea how long it could take and be goneThe conversation was a disaster, it was horribleHe told me if they bought it back, the value had depreciated almost $8,(keep in mind, this is a unit that is less then days old) Or I could sell it on [redacted] Or I could call the Manufacturer and ask them if they would buy it backHe made no offer of saying, let me talk to someone to see what we could do, or let me call the manufacturer, no nothingIt was obvious he did not careHis attitude was despicable and condescendingThe impression he left with me was that it was not his problem, they had our money, now we had to deal with itI made the phone call back East to speak with the Rockwood Representative, but of course he is gone until Sept7thI was able though to speak to a woman who said she would pass the message onto someone, and said we should hear back sometime next weekIf you are considering buying an RV, especially a travel trailer, make sure you don't get a lite unit, buy one that is strong, sturdy and dependable, and probably not from Michael Hohl RV in Carson City For if you have a serious issue right after purchase, within the first days like we did, they don't appear to care Once they get your money, there done It's bad business and bad customer relations on their part My new dream unit has turned into a nightmare Right now when I had planned to go camping and continue camping until bad weather, no I can't, because it is sitting in the Service lot at Michael Hohl RV in Carson City anc they have no idea when I will get it back I hope this is helpful and useful information to anyone considering purchasing a new RV and especially who they buy it from Thank you for reading my review and I hope you share with your friends and family Debra BSparks Nevada

If you are considering and thinking about purchasing an RV or travel trailer, I suggest you don't get a lite unit. And if you do, be very careful which dealer you get it from. In June we purchased a 2016 Rockwood Mini Lite made by Forest River from Michael Hohl RV in Carson City. We were told by several salesmen there that Rockwood brand was HIGH END, better of the units, and would last us a long time. We barely had it 2 months, only used it 8 days, and it started falling apart. Now we are told it may need to go back to factory for repair because the back wall has separated severely. It was only when we took the unit last week for the repairs that the Service Department was kind enough to tell us about lite trailers. There goes ANY camping we had planned to do now and during the Fall season. The past 4 1/2 years I had been looking for the perfect unit, going to RV shows, talking to many salesman and researching on line. At NO time did anyone tell me, mention, or share with me that lite units are not made sturdy and will fall apart, even though I had made it VERY CLEAR to all the sales people I wanted a unit that would last because this was going to be our last travel trailer. I was given a name and number to call, so I did. I asked that person if we could work something out, if they would credit us the amount we paid for the unit and put it towards another unit on their lot, then they could send that unit back to the manufacturer to get it properly repaired. Because they Service Department has no idea how long it could take and be gone. The conversation was a disaster, it was horrible. He told me if they bought it back, the value had depreciated almost $8,000. (keep in mind, this is a unit that is less then 90 days old) Or I could sell it on [redacted]. Or I could call the Manufacturer and ask them if they would buy it back. He made no offer of saying, let me talk to someone to see what we could do, or let me call the manufacturer, no nothing. It was obvious he did not care. His attitude was despicable and condescending. The impression he left with me was that it was not his problem, they had our money, now we had to deal with it. I made the phone call back East to speak with the Rockwood Representative, but of course he is gone until Sept. 7th. I was able though to speak to a woman who said she would pass the message onto someone, and said we should hear back sometime next week. If you are considering buying an RV, especially a travel trailer, make sure you don't get a lite unit, buy one that is strong, sturdy and dependable, and probably not from Michael Hohl RV in Carson City. For if you have a serious issue right after purchase, within the first 60 days like we did, they don't appear to care. Once they get your money, there done. It's bad business and bad customer relations on their part. My new dream unit has turned into a nightmare. Right now when I had planned to go camping and continue camping until bad weather, no I can't, because it is sitting in the Service lot at Michael Hohl RV in Carson City anc they have no idea when I will get it back. I hope this is helpful and useful information to anyone considering purchasing a new RV and especially who they buy it from. Thank you for reading my review and I hope you share with your friends and family. Debra B. Sparks Nevada