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Northeast Health Services, LLC.

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Northeast Health Services, LLC. Reviews (3)

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below hi this is [redacted] I wanted to respond to the last email from north east health servicesthey are lying they did not try to reach me after I left messages with the therapist [redacted] and then with her supervisor ...I understood their policy and was abiding by it and had no problem with going ..I am suffering from anxiety attacks again because my medication hasn't been adjusted for a yeari did what they asked of me and they hadnt done what they were supposed to do for mei just didnt want to suffer anymorei have recieved absolutely no messages or letters from these people thats why I came to you why would I complain to you people if they contacted me to resolve this? they are wrong and are now trying to cover that up.thank you complaint # [redacted] oh and as for me not calling or showing up for of my appointments is another total lie I called and left voicemails on ***s voicemailthank you again Regards, [redacted]

In response to the complaint listed above:Client was referred to us by her primary care doctor That referral was made on10/16/ We left her messages on 10/16/15, 10/21/15, and 11/9/(we also sent aletter that day stating that we were trying to reach her and had been
unsuccessful).She contacted us on 11/11/and her first appointment was scheduled for 11/16/whichshe kept At that appointment it was explained to her that we are a mental healthclinic and our policy is that all clients need to be in ongoing therapy in order toreceive medications here from one of our prescribers She did tell us that all shewanted was the medication but we explained that we couldn't do that as that was not ourpolicy.It is the clinic policy that clients need to keep two subsequent appointments after theIntake before we can refer them to see one of our prescribersIt is our belief thatthis provides the best and most comprehensive mental health treatment to our clients.She did keep appointments on 12/7/and 12/21/but she missed appointments on12/14/and 1/4/It should be noted that both missed appointments were no shows andnot cancellations On 1/4/when she did not show for her appointment, her therapistcalled and left her a message asking her to call the office to reschedule theirappointment The client called back and left a message stating that she was notinterested in therapy and only wanted medication The therapist called her back andleft a message for her to call to discuss the matterShe did call me on 1/11/and Itried to explain our policy to her again and what the message was that she left hertherapist She was angry about this I also explained that to see one of theprescribers, the appointment couldn't be scheduled until end of February or beginningof March because of how booked they areShe was upset about that as wellShe sharedwith me her view that we were not providing the services she needs which I agreed thatwe couldn't if all she wanted was medications.Unfortunately, I believe that this client was under a impression of what serviceswe provide and how we provide them I am sorry that she is upset and felt she neededto file a complaint.If I can be of any further assistance, please feel free to contact me.*** ***, LICSWClinic DirectorFamily Counseling CenterNortheast Health Services*** ext ***--

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 hi this is [redacted]i wanted to respond to the last email from north east health servicesthey are lying ... they did not try to reach me after I left 2 messages with the therapist [redacted] and then with her supervisor ...I understood their policy and was abiding by it and had no problem with going ..I am suffering from anxiety attacks again because my medication hasn't been adjusted for a year. I did what they asked of me and they hadnt done what they were supposed to do for me. I just didnt want to suffer anymore. I have recieved absolutely no messages or letters from these people thats why I came to you .. why would I complain to you people if they contacted me to resolve this? they are wrong and are now trying to cover that up.thank you complaint #[redacted] oh and as for me not calling or showing up for 2 of my appointments is another total lie I called and left voicemails on [redacted]s voicemailthank you again
Regards,
[redacted]

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Address: 30 Taunton Grn Ste 5, Taunton, Massachusetts, United States, 02780-3243

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