Northeast Methodist Hospital

NORTHEAST METHODIST HOSPITAL A member of the Methodist Healtheare System *** *** *** * *** *** *** *** *** *** • Fax *** *** "Serving Humanity to Honor God" December 2, Revdex.com Corporate Office La Posada Drive Austin, TX ID#:*** Dear
Representative of Revdex.com: In response to the complaint submitted by *** ***, we are providing the following specific communication details from our vendor HealthportOn 5/13/HealthPort received a request by *** *** *** for records on her husbandThe request received was incomplete as it did not state the dates of services being requestedA correspondence letter was mailed to *** *** informing her that her request was incomplete and if she made the necessary corrections we would be able to release the records being requestedOn 6/18/HealthPort received a 2nd request for recordsA correspondence letter was sent to *** *** informing her that a Medical Power of Attorney was needed if *** *** is unable to sign the authorizationThe need for supporting documentation was not identified during the 1St process of the requestOn 7/02/HealthPort received a 3rd request with a death certificate allowing *** *** the rights to her husband's recordsAccording to the request the dates of service requested were 4/16/thru 4/17/14, and information checked off were *** ***, *** *** *** was provided with records within those dates of service, a total of pagesOn 08/07/records were reprocessed and sent by FedEx for tracking and to ensure records were received, tracking # ***9/8/a call was placed by *** *** from Norhteast Methodist to discuss options for her request, no answer9/10/a call was placed by the *** *** of Northeast Methodist, no answer9/12/a response was received by *** *** that she only needed the *** *** and *** *** notes from 4-16-and 4-17-I have requested that Healthport resend the documents in paper format to *** ***The records are being sent by FedEx on 12-3-and I have the tracking number on filePlease be mindful of the HIPAA rules for guarding patient information if any of this correspondence is publishedIf you have any further questions, please feel free to contact me at the address or numbers provided belowRespectfully, *** *** *** *** *** ***/*** *** *** Northeast Methodist Hospital *** *** ***
*** *** ** *** ###-###-#### office ###-###-#### cell ***

To Whom it May Concern: We have reviewed the concern expressed by the patient's son, [redacted], in regard to Northeast Methodist Hospital. This letter is our response to that complaint First, we want to express our sympathy to the family for their loss. The account was billed timely on 4/22/14...

after patient discharge date of 4/14/14. Humana Medicare paid timely on 4/29/14, leaving a patient responsibility of $75.00, which was paid timely, leaving the account at a $0.00 balance. Since the billing and payments were all taken care of timely, there was no need for statements to the patient. On 8/26/15 Humana Medicare recouped their entire payment amount, leaving the account balance of $4510.36. This is the reason for the statements that were sent to the patient estate address. Northeast Methodist Hospital billing is presently working with the insurance trying to resolve this issue and collect payment. During the time of our appeal to Humana Medicare, we have placed the account in a status where no statements will be sent to the estate until we have resolved the issue with the Payer. If the insurance pays our appeal, there will be no balance due. In relation to the estate being billed, laws allow that if there is a living spouse in the event of a patient death, any patient responsibility would be forwarded to the living spouse. If there is no living spouse, then an open estate would be billed. However if there is no living spouse, and the estate has also been closed, then there will be no responsibility to the patient family. We would appreciate receiving a copy of the death certificate, if the family is willing to provide that for our review and records. We are also checking on the status of the estate. At this time we are doing everything we can do procure the recouped payment from Humana Medicare. The patient family can expect an absolutely correct, reasonable and fair handling of this account. If you have any further questions please feel free to contact me directly at [redacted].

Dear Ms. [redacted], Thank you for bringing this Revdex.com complaint to our attention. This complaint is important to us and has been addressed through our Quality Review Process. This is a process to evaluate billing concerns at Northeast Methodist Hospital. The billing records with the information you...

provided was for a date of services of 11/30/13. This account has a zero balance. There next date of service available was 3/25/15. The total charges were $1236.00 with the patient balance of $185.40. All hospital correspondence for this date of service has been returned to our billing department as the patient provided an incorrect address and left prior to registration. As of today, no payments have been received from the patient. We appreciate you bringing this to our attention. Please feel free to contact me at [redacted] for any further concerns or questions.