Northeast Motorcar

Good morningI have tried to reach out to the customer in response to the complaintI have great news for himWe have done our due diligence and were able to get the warranty company to cover his issueI'm not sure if there is anything else I should do to resolve this issueOur good standing with the Revdex.com is vital to usThank you

Good evening,As my previous response stated, we would be glad to correct the issue with the vehicle so it is running smoothly and the customer is happyPlease have [redacted] call the office at ###-###-#### and speak with Sophia, the administrative assistant, to schedule the service repair as soon as possibleWe look forward to resolving this issueThank you

Complaint: [redacted] I am rejecting this response because: The original issue which cause the "check engine light" to come on minutes after purchasing the vehicle is not covered under the warranty This issue was bought to the owner's attention many times within the days warranty from the dealership; including less than minutes of driving the vehicle off the lot The Check engine light code is stating that the balance shaft code needs to be fixed Therefore, I will need the owner to fix this issue as soon as possible The car was bought back to the owner times regarding the check engine light which the only thing he did was reset the light and it will come right back on Sincerely, [redacted] ***

Good morning,When we sold the [redacted] to our customer there were no lights on the carWe put the car through emissions about a week prior to delivery, which will ensure that there were no lights on the carA vehicle will not pass emissions with a check engine light onThe customer we sold the car to had driven the car and had the car all day as his company was doing all my detailingAfter the customer had returned with the vehicle because the light had come on, we scanned it and it said it was harmonic balancer magnetsWe then replaced both sides for himThe car was then returned because of the same lightAt this point the customer had had it diagnosed at a another dealerWe then confirmed the codes that were being scannedI told the customer very clearly that whatever we had to do I was not going to leave him high and dry and we will take care of the issue, especially seeing that both of our companies do work for one anotherWhen he dropped the car back off to me, I told him that we will look into the warranty optionsThe day warranty that I provided him (which by state law I can sell "as is") did not cover that specific issueI then looked into the extended warranty purchased, Upon reviewing Continental Warranty told me that the warranty has yet to be processed, All funds had been sent from Auto Sales II to ContinentalI was told no claim can be made until contract was finalized with them, This process could take a couple weeksFrom that point on, I have called the customers store multiple times, spoke with his worker and sonI also had my employee stop down at his store daily with a message and a car for them to detail for meI received no responseFor a few weeks I had his car on my lot, I saw his son every Friday to pay him for work done and repeatedly asked to have his father call me so we can resolve this issueI repeatedly made the workers at his shop, him and his son know that I will take care of the issueAfter no response from the customer I went back to business as usualThe next communication I had was with Revdex.comI am still willing to fix the issue under the warranty that was purchased if it is covered, I also am willing to help the customer if it is not coveredBut the fact is that no one ever refused to do any work, We did send in the warranty contract so we are not just keeping the money and we tried to contact the customer and known associates to resolve this issueI have spoken to the customer since and also have had contact with the warranty companyI fully intend on resolving this issue one way or anotherWe are an honest dealer and back every one of our cars up as none are sold as is no matter whatWe warranty all work and vehiclesI look forward to solving this issue and continuing to do business together

We feel bad and apologize for any inconvenience that this issue has causedWhen *** *** came and bought this vehicle we were very accommodating to himWe have checked his vehicle in detail before he had purchased itAll CT standards were fully working and operationalWe even went as far as to
let him borrow a dealer plate and the vehicle for a day and bring the vehicle to his own personal mechanicThe mechanic of his choice was pleased with the carWe also gave *** *** a warranty on the carThis issue stated was not something that we replaced or even worked onEverything was fully functional from the date of purchase (07/15/2016) until just recentlyHe has surpassed his warranty and also did not give us a call or chance to fix the vehicleNow we received a copy of the bill that his mechanic gave him, and see that other work was done on the car that doesn't pertain to the issue stated aboveI have contacted *** *** and apologized for his unfortunate circumstanceI also tried to come to an agreement to help out with the repairsAlthough we are not responsible, as the vehicle is well out of warranty, we are still willing to helpI offered to pay my cost on the part and the labor on only the part in questionThe bill that his mechanic has given him has a part with a significant mark up, along with the hours, stated by ***, inflatedI am not willing to pay the extra cost but I am willing to help out with some of the costI believe that this is very fair as the car had passed, not only our inspection but also Connecticut and his own personal mechanic standardsWith this issue occurring after the warranty was expired and without the option to fix for the customer I think that this will be a good middle pointI have reached out to the customer and we have yet to come to an agreementPlease contact me with any further questionsAgain we would be willing to pay our cost on the part and the labor that the book calls for at our labor costI hope this can be resolved and have both parties happyThank you

Good evening,As my previous response stated, we would be glad to correct the issue with the vehicle so it is running smoothly and the customer is happy. Please have [redacted] call the office at ###-###-#### and speak with Sophia, the administrative assistant, to schedule the service repair as soon as possible. We look forward to resolving this issue. Thank you.

Good morning. I have tried to reach out to the customer in response to the complaint. I have great news for him. We have done our due diligence and were able to get the warranty company to cover his issue. I'm not sure if there is anything else I should do to resolve this issue. Our good standing with the Revdex.com is vital to us. Thank you

Good morning,When we sold the [redacted] to our customer there were no lights on the car. We put the car through emissions about a week prior to delivery, which will ensure that there were no lights on the car. A vehicle will not pass emissions with a check engine light on. The customer we sold the...

car to had driven the car and had the car all day as his company was doing all my detailing. After the customer had returned with the vehicle because the light had come on, we scanned it and it said it was harmonic balancer magnets. We then replaced both sides for him. The car was then returned because of the same light. At this point the customer had had it diagnosed at a another dealer. We then confirmed the codes that were being scanned. I told the customer very clearly that whatever we had to do I was not going to leave him high and dry and we will take care of the issue, especially seeing that both of our companies do work for one another. When he dropped the car back off to me, I told him that we will look into the warranty options. The 30 day warranty that I provided him (which by state law I can sell "as is") did not cover that specific issue. I then looked into the extended warranty purchased, Upon reviewing Continental Warranty told me that the warranty has yet to be processed, All funds had been sent from Auto Sales II to Continental. I was told no claim can be made until contract was finalized with them, This process could take a couple weeks. From that point on, I have called the customers store multiple times, spoke with his worker and son. I also had my employee stop down at his store daily with a message and a car for them to detail for me. I received no response. For a few weeks I had his car on my lot, I saw his son every Friday to pay him for work done and repeatedly asked to have his father call me so we can resolve this issue. I repeatedly made the workers at his shop, him and his son know that I will take care of the issue. After no response from the customer I went back to business as usual. The next communication I had was with Revdex.com. I am still willing to fix the issue under the warranty that was purchased if it is covered, I also am willing to help the customer if it is not covered. But the fact is that no one ever refused to do any work, We did send in the warranty contract so we are not just keeping the money and we tried to contact the customer and known associates to resolve this issue. I have spoken to the customer since and also have had contact with the warranty company. I fully intend on resolving this issue one way or another. We are an honest dealer and back every one of our cars up as none are sold as is no matter what. We warranty all work and vehicles. I look forward to solving this issue and continuing to do business together.

Complaint: [redacted]
I am rejecting this response because: The original issue which cause the "check engine light" to come on minutes after purchasing the vehicle is not covered under the warranty.  This issue was bought to the owner's attention many times within the 30 days warranty from the dealership; including less than 5 minutes of driving the vehicle off the lot.  The Check engine light code is stating that the balance shaft code needs to be fixed.  Therefore, I will need the owner to fix this issue as soon as possible.  The car was bought back to the owner 5 times regarding the check engine light which the only thing he did was reset the light and it will come right back on.
Sincerely,
[redacted]