Northeast Tree Service

Complaint: [redacted] I am rejecting this response because: This person never called nor rang our doorbell Why didn't the owner call, text or send me an email of his findings? Seems a little strange to me that he took the time to come out here and then no follow up with his customer? In addition, I had initially sent the owner countless text messages to his cell phone without a response, other than one that he forgot to come and look at the plants that have died or are not growing correctly Not that it matters, but I'm not sure what the owner is talking about regarding a family member, as [redacted] is not related to me My contract states this company offered a year replacement guarantee on plant material to be placed if they didn't grow If the owner doesn't want to honor the contract, then provide the refund requested Please advise my next steps via this process, or I will simply pass along my contract to my attorney for restitution [redacted]

[redacted] In response to the claim submitted by [redacted] I have taken the opportunity to reach out to him and resolve the issueIn no way was there malicious intent, on my partAt the time of his firewood delivery I was dealing with the death of my wife’s step mom from pancreatic cancerIn no way was it my intent to mishandle his account or firewood deliveryMy only wish is that he would have been more appropriate in how he went about it and contacted me first.With my business I have never had a complaint that I would not try to rectify, and I had no idea he was unhappyHe was a one time delivery and never dealt with this person beforeAs for calling me a shyster, I feel that is below the belt and unfairI would never say something about Someone character, and that hurts deeplyI do not know him, or anything about his person life, and do not feel that words to disrespect someone like he has is justifiedHe has no idea the family conflicts we have been going through.My business slogan is, “Providing a service of excellence our clients expect.” If someone is unhappy I do everything I can to helpEven though I no longer respect him as a person for how he has criticized my character as a man, I would be more than happy to refund him for what he is askingI want him to be happy no matter if I agree or not.Please tell me the proper channels to go through to issue his refund and I will be happy to.Regards, GED Justin T [redacted] Owner, Northeast Tree

Company's response below & attached: From: [redacted] Date: Fri, Oct 17, at 2:PM Subject: [redacted] To: [redacted] I apologize for the delayI have been out to this residence twice to inspect the complaints No one responded at doorI took pictures the second trip & will email those to you as wellThis complaint is unjust and trying to defame us as this is a family member to the [redacted] we had to part ways withOur only other complaint was the same thing

Company response below:On Wed, May 25, 2016 at 9:24 AM, [redacted] [redacted]> wrote:Good morning, I apologize for the late response. We had a great deal of new projects all at once and our trucks engine blow the motor. It has been an exhausting couple of months trying to...

maintain our scheduled work load. I will try my hardest to get the repairs to the sand in joints and troubled sealed spots stripped and resealed by end of next week. This project will take a couple of visits to complete due to dry times & weather.

[redacted]
In response to the claim submitted by [redacted]. I have taken the opportunity to reach out to him and resolve the issue. In no way was there malicious intent, on my part. At the time of his firewood delivery I was dealing with the death of my wife’s step mom from pancreatic cancer. In no way was it my intent to mishandle his account or firewood delivery. My only wish is that he would have been more appropriate in how he went about it and contacted me first.With my business I have never had a complaint that I would not try to rectify, and I had no idea he was unhappy. He was a one time delivery and never dealt with this person before. As for calling me a shyster, I feel that is below the belt and unfair. I would never say something about Someone character, and that hurts deeply. I do not know him, or anything about his person life, and do not feel that words to disrespect someone like he has is justified. He has no idea the family conflicts we have been going through.My business slogan is, “Providing a service of excellence our clients expect.” If someone is unhappy I do everything I can to help. Even though I no longer respect him as a person for how he has criticized my character as a man, I would be more than happy to refund him for what he is asking. I want him to be happy no matter if I agree or not.Please tell me the proper channels to go through to issue his refund and I will be happy to.Regards, GED Justin T[redacted] Owner, Northeast Tree

Company's response below & attached:
From: [redacted]
Date: Fri, Oct 17, 2014 at 2:33 PM
Subject: [redacted] [redacted]
To: [redacted]
I apologize for the delay. I have been out to this residence twice to inspect the complaints....

No one responded at door. I took pictures the second trip & will email those to you as well. This complaint is unjust and trying to defame us as this is a family member to the [redacted]. we had to part ways with. Our only other complaint was the same thing.

Hello [redacted], I'm sorry but I only have the approximate date of late November/early December. The the transaction was cash with no receipt given. I don't know the laws regarding small business but thats something you maybe should look into as well for this company. No tax was charged that I...

know of. It's very rural where I live and many people, particularly loggers, do cash only payments with no tax charged. I don't know what more to tell you but, this guy is a shyster! I hope this helps. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
This person never called nor rang our doorbell.  Why didn't the owner call, text or send me an email of his findings?  Seems a little strange to me that he took the time to come out here and then no follow up with his customer?
In addition, I had initially sent the owner countless text messages to his cell phone without a response, other than one that he forgot to come and look at the plants that have died or are not growing correctly.
Not that it matters, but I'm not sure what the owner is talking about regarding a family member, as [redacted] is not related to me.
My contract states this company offered a 1 year replacement guarantee on plant material to be placed if they didn't grow.  If the owner doesn't want to honor the contract, then provide the refund requested.
Please advise my next steps via this process, or I will simply pass along my contract to my attorney for restitution.
[redacted]