Northeastern Technologies Group, Inc.

Review: After agreeing to purchase medical equipment, and paying the first installment of $1,000.00 for this equipment, the equipment was not delivered for an additional 6 weeks.

The equipment did not work properly and we called repeatedly for assistance, with no response from the company.

After multiple attempts, we did manage to reach the company, and we set up an appointment for an on-site service call. This was to take place 2 weeks later, meaning that we

had no use of equipment for almost 2 months following our payment. The company representative did not show up for our service call--an hour after our appointment was supposed

to happen, we called him and he informed us he would eventually get to us. When he finally arrived, we informed him that we were no longer interested in doing business with his company,

since they had acted in such poor faith, and that we wanted to return the equipment. He then informed us there would be a "re-stocking fee" for the equipment. He left our office after giving

me the name of an accounting department representative who was to contact us the next day. Of course, we never heard from her. We called and left 3 messages for her, which were also not returned.

We then contacted the president of the company via e-mail, who informed us that he would "look into it" when he returned from a trip the following week. Ultimately, he offered to refund our money

after we returned the equipment, it was inspected, he would inform "corporate" and they would eventually issue a refund, less the shipping charges and whatever else they deemed appropriate. We emailed

a response in which we explained that, given the circu**tances, we would prefer they pick the equipment up from our office and have the refund with them at that time.

Ordinarily, we would not be so reluctant to return equipment, but since they have conducted the**elves in so disreputable a fashion, we feel it necessary to be present at the time of this supposed

inspection (the equipment was never used--it never worked), and we feel it is unnecessary for us to wait any longer for our money to be returned. We also feel we should not be negatively impacted by

any further inconvenience or expense associated with resolving this issue.Desired Settlement: We would like to have an exchange of the equipment and our money, to take place at our office, or some assurance that our money will be refunded entirely

in a prompt and professional manner.

Business

Response:

We have received a copy of the customer complaint as above. We have reviewed the chain of events associated with the sale of the [redacted] Easy Tymp and [redacted] There are several issues here. One, is that the equipment did not ship to [redacted] for several weeks after he paid his deposit of $1000. This occurred at year end, and the manufacturer was backed up with orders. [redacted], who sold the equipment called [redacted] in [redacted]'s office repeatedly to advise of the delay. The doctor's office was not happy to say the least. When the equipment finally arrived, the doctor tried to use it without the proper inservice, which he said he neither wanted, and did not want to pay for. He did contact [redacted] to come in and look at it. During that time, [redacted] contacted the manufacturer tech support to assist them in the use of the equipment, specifically in interfacing with a PC. These types of interfaces can be tricky and there is also technical expertise required to effect this interface. The manufacturer, [redacted], advised the physician that they should have an on site visit by the representative to further complete the appropriate installation and use of the equipment. An appointment was made for [redacted] to be here. There was an issue that [redacted] was delayed in getting to the appointment on time, and was apparently not apologetic enough in addressing his delay to the doctor. Once there, [redacted] asked to see the equipment but was denied access to the equipment, and was advised that [redacted] wanted to return it and get his money back. [redacted] asked if he could take the instrument back so that he could arrange for a refund. He was denied this as well. Our [redacted] did not respond as requested, rather my associate [redacted] did respond. [redacted]'s first email to [redacted] was on January **, stating that we all were all out of the country at a national sales meeting and would get back to him upon our return. On February *, [redacted] received an email from [redacted] threatening legal action by the end of that day if there was no resolution. On February *, [redacted] emailed [redacted] and offered a refund of the deposit less shipping fees for the return of the unit. Upon receipt, and inspection of the unit, he would ask our corporate office to issue refund of the deposit. On February *, [redacted] responded that this was unacceptable, and that someone should physically come to his office with his refund and pick up the equipment. He did offer to pay for postage for his equipment to be sent by mail, only after he received his refund. As a matter of business practice, we can not offer any refund on a new piece of equipment that has been used at all unless it has been inspected. Clearly [redacted] used the equipment, which he states in trying to interface it with the PC. When [redacted] was at his site, he offered to see the equipment then, and/or take it back, and was refused both options. Our corporate office, our parent company is responsible for issuing the check. Unless we can inspect the equipment, how can we authorize the refund? We can request the refund check and it will be forwarded immediately to [redacted] as soon as we can inspect the equipment. It only needs to be shipped to us via a usual carrier such as [redacted], or [redacted]. We do not receive equipment by mail.

We have been in this business for over 20 years, and occasionally, there are customers who for one reason or another want to return equipment. When this happens, the procedure is always the same. We get the equipment, inspect it and issue or request the issuance of a refund check. This is the first occurence of a complaint in my memory.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],

Unfortunately, our dispute has not been resolved.

The response from Northeast Technologies was nothing more than a fictional account

of what transpired during our attempts to acquire and install the equipment we purchased from them.

Since they appear unwilling to set up a resolution to this issue, we will just give up and return the

equipment and hope that they do the right thing and refund our money in full with just a shipping charge

deducted. I am extremely doubtful that this will occur-- I am rather certain that:

a- they will find some excuse for claiming the equipment was used by us or is not in its original condition

(which is impossible, since we could not use it without their onsite in-service instruction, which never occurred)ny

b-they will then take months to return any monies they deem appropriate, which I assume due to the amount of time it

took them to respond to everything from our original purchase and service request to the amount of time it took them to respond

to my emails regarding this problem.

I was hoping for a more mutual resolution to this issue, but I don't think there is any possibility that Northeast Technologies

will cooperate. I will therefore move forward and return the equipment with no assurance that anything positive will happen

with them. I will also do my best to make certain that my associates and colleagues do not do business with this company.

Thank you for your effort in this matter.

Sincerely,

Business

Response:

[redacted]- I am writing to inform you that Northeastern Technologies Group has resolved the complaint of [redacted], MD, this afternoon. My associate [redacted], made an appointment to go and see the [redacted] Easy Tymp and he brought a $1000 check with him. He arrived, saw the equipment, took the equipment, and gave [redacted] the $1000 refund of his complete deposit. We view this as a conclusion of this complaint, which we never did receive any further information about. I do not know if this clears the complaint sent to the Revdex.com, or it is necessary to amend the data on the complaint to show that it has been successfully concluded.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,