Northeastern University

Thank you for the notification We are researching the account The student was assessed a late fee in line with University policy A late fee from a prior term was reversed as a one time courtesy Once all relevant information is gathered, I will follow up with a response and decision on whether the second late fee could be considered for reversal The customer service issues expressed in the complaint are also being addressed Thank you [redacted] , Director Student Accounts, Northeastern University

I apologize for the delay, I was under the impression that this was resolved. The program is administered through *** and the refund policy mentioned is not a Northeastern University refund policy but a *** refund policy. Northeastern University has not received funds from ***
for the term question to consider for refund. Thank you

Thank you for the notification.  We are researching the account.  The student was assessed a late fee in line with University policy.  A late fee from a prior term was reversed as a one time courtesy.  Once all relevant information is gathered, I will follow up with a...

response and decision on whether the second late fee could be considered for reversal.  The customer service issues expressed in the complaint are also being addressed.   Thank you.   [redacted], Director Student Accounts, Northeastern University.