***DOCUMENT ATTACHED [redacted] Thank you for forwarding us a client’s concerns regarding her dissatisfaction with shipping perishable products.Due to the sensitive nature of perishable products, we inform all clients that shipping of seafood, meat, and horns are at the shipper’s risk.In this particular case, we diligently contacted the client, asking them to pick up their perishable productsAccording to our records, she showed up on Sunday, June 19th in an effort to pick up the itemsUnfortunately, we are closed on Sundays for customer pickups and drop-offs.We certainly understand the importance of the Nalukataq Festival and the time commitment in takesHowever, days is a long period to not pick up a perishable productOur Barrow warehouse station has limited freezer space In an effort to keep all of our clients satisfied, we do humbly ask that clients pick up their shipments in a timely fashionWe have a policy where clients will be charged $per 100lbsper day for any meat, gear, seafood not picked up within hours of arrivalIn this case, we did not levy this additional cost against our client.This is a regrettable situation and we hope to have the chance to provide our client with another opportunity to serve them in the future
***DOCUMENT ATTACHED [redacted] Thank you for forwarding us a client’s concerns regarding her dissatisfaction with shipping perishable products.Due to the sensitive nature of perishable products, we inform all clients that shipping of seafood, meat, and horns are at the shipper’s risk.In this particular case, we diligently contacted the client, asking them to pick up their perishable productsAccording to our records, she showed up on Sunday, June 19th in an effort to pick up the itemsUnfortunately, we are closed on Sundays for customer pickups and drop-offs.We certainly understand the importance of the Nalukataq Festival and the time commitment in takesHowever, days is a long period to not pick up a perishable productOur Barrow warehouse station has limited freezer space In an effort to keep all of our clients satisfied, we do humbly ask that clients pick up their shipments in a timely fashionWe have a policy where clients will be charged $per 100lbsper day for any meat, gear, seafood not picked up within hours of arrivalIn this case, we did not levy this additional cost against our client.This is a regrettable situation and we hope to have the chance to provide our client with another opportunity to serve them in the future