Northern Arizona Diesel Repair

It’s unfortunate that we (the Revdex.com and I) have to waste our time on this attempt of fraud by the ***’sMs***’s account is riddled with statements and is reversing the hostile character between myself and herself on Jan24th I’ll also note that the ***’s have modified the vehicle from stock and that the modifications done prior to being in my shop violate [redacted] lawsNADR in no way endorses these “off road racing” modifications on vehicles titled and registered for on the road use.NADR did tow in Mr***’s [redacted] at his request on the afternoon of Dec23rdMy shop Forman [redacted] used his personal cell phone to call Mr [redacted] twice on Dec23rd after the *** showed up from the towing companyOn the 1st phone call [redacted] called to get a better description of the events that led up to the ***’s “no start condition.” Mr [redacted] explained that while the vehicle was running he started to pull fuses out of the vehicles’ fuse panel ( [redacted] ) in an attempt to diagnose an inoperative lighting conditionAt a certain point, Mr [redacted] pulled a fuse and the vehicle quickly shut offMr [redacted] then reinstalled the fuse and the [redacted] would not restartThis is when Mr [redacted] contacted us for help [redacted] took an initial look at the ***, but was unable to “communicate” with the ***’s electrical control modulesBeing a model year, we would have to get some additional tooling/electrical schematics from the *** dealer the following day when they were open [redacted] called Mr [redacted] a 2nd time on the 23rd at 5:PM and indicated that we’d have to be in collaboration with the [redacted] dealer throughout this repair due to the nature of what had happened to the vehicleWe did speek with the [redacted] dealer on the 24th and we were told that ***’s only Diesel Mechanic was on vacation until after the 1st of the yearWe then called Mr [redacted] and told him that further diagnostics would be on hold until after the 1st of the year due to the [redacted] Technician’s Christmas VacationOnce the ***’s Diesel Technician returned from vacation we contacted him and received the additional tooling and/or electrical schematics we needed to diagnose the ***’s ***The diagnostics lead us to the Engine Control Module (ECM) being internally damaged and in need of replacement***’s Diesel Tech commented that he’s seen some similar occurrences and that when a fuse is pulled from certain circuits dealing with the ECM while the vehicle is running that a power spike can run through the circuit and can short circuit many of the vehicles’ control modules and/or wiring On Jan6th I called Mr [redacted] (who was now in [redacted] ) and indicated that we needed to start by replacing the ECM, after which we’d have to take the vehicle to [redacted] for programmingNADR does not have the [redacted] Dealer’s factory computer to install stock prog***ming into the replacement ECMThus, we had to tow the vehicle to [redacted] after we installed the new ECM (we did not charge for this towing)Being a vehicle, the ECM was not readily available and I indicated that it would take several days to receive the computer and then we’d have to wait for an opening at ***’s service department to get us in for the programmingI also indicated that this was a starting point and that there very well could be additional diagnostics and/or repairs necessary after we got a properly functioning ECMAt the time, I gave Mr [redacted] an estimate of $over the phone, to which Mr [redacted] said he had no choice and that the truck needed to be fixedMr [redacted] then asked if we could test the functioning of his [redacted] Race Tuner and reset his tire size to the size of his non-stock oversized tires (33.5”) I ordered the ECM the same day on Jan6th, we received the computer late on Jan8th, installed and towed the vehicle to [redacted] for the programming [redacted] was not able to get to the programming until Jan13th at which point they were unable to program the computer due to a fault in the [redacted] (TIPM) [redacted] called me to inform me of this and I quickly called [redacted] (still in [redacted] ) to let him know the newsI told [redacted] that additionally we needed to replace the TIPM and then try programming the ECM againI told [redacted] that the TIPM module was approx $1250, that it would take several days to get and that we could still be looking at additional diagnostics and repairs after replacing the TIPM [redacted] clearly wasn’t happy about the news, but said again he needed the truck running and reminded me to look into the [redacted] Race Tuner functioning when all was said and done; I agreed that I would The TIPM finally came in on Jan20th, [redacted] installed the TIPM because the vehicle was still thereThey were then able to program the ECM; however the truck still would not run [redacted] indicated that the Power Train Control Module (PTCM) was not communicating with the new ECM because it was reprogrammed to the [redacted] Race Tuner settingsAt this point [redacted] contacted [redacted] to determine what could be doneWe towed the vehicle back over to our shop (again, did not charge the ***’s) as [redacted] had gone as far as they could go with it On Jan22nd I spoke with Ms [redacted] and indicated we were waiting on a response from [redacted] to determine a solutionMs [redacted] sincerely said they were getting towards dire straits and needed the vehicle back soonShe indicated that it was their only vehicle capable of pulling her husband’s work trailer back from **omingI reassured her that we were doing everything in our power to get her vehicle running as quickly as possible and that I would follow up with her as soon as we heard a response from ***I never discussed any estimates with Ms***, nor did she ever ask On Jan23rd we finally got some resolution from [redacted] and were able to get the ECM and the PCM communicating and we were then able to start the vehicleThere were still some issues with the electrical systems of the vehicle Since the vehicle was not running when it arrived we did not know if they pre-existed, because of the no start condition and due to the conversation I had with Ms [redacted] on the night of Janwe decided to deliver the vehicle to Ms [redacted] so she could drive to **oming and pull their work trailer back to ArizonaThe vehicle now starts and runs so we corrected the original complaintAgain, we thought that the ***’s would like to utilize their vehicle and then bring it back to address the additional issues sometime laterI left Ms [redacted] a message on Jan23rd that the vehicle now starts and that it was ready to get picked up On Jan24th I had my assistant [redacted] open the shop so I could take my year old to PreschoolAs I was leaving the Preschool, I answered a phone call from [redacted] indicating that Ms [redacted] had shown up to pick up the vehicle and she was yelling and screaming at him about the price She evidently indicated to [redacted] that she had already called the [redacted] , the [redacted] and the Revdex.com [redacted] said she was currently talking to [redacted] and that I should get there as quickly as I couldI agreed, and proceeded to work Upon arriving at work [redacted] was finishing up his conversation with Ms [redacted] in my officeI introduced myself as [redacted] went back to work out in the shop and asked if I could clarify anything elseMs [redacted] then claimed to have no knowledge of any price quotes at all and that we’ve had their vehicle for over a monthI apologized for the length of time the repair took (like I did every time I was on the phone with either her or her husband), but that the nature of the repair and the availability of the parts presented a major issue in the extent of time it took to repair the vehicleMs [redacted] again claimed to have no knowledge of any price quotes throughout the entire processI replied that I had spoken with her husband several times and Mr [redacted] was perfectly aware of the pricing as I was the one who had those conversations with himMs [redacted] then accused me of accusing her husband of dishonesty with her about the price of the repairTo that I replied that I wasn’t indicating her husband was being dishonest; only that I knew for a fact that Mr [redacted] was aware and had agreed to the pricing because I had communicated with him on both the initial ECM quote of $2800, plus the additional $for the TIPM, plus potential for additional diagnostics and/or programming fees from both ***, NADR and *** Ms [redacted] then told me that she was going to sue me and that she had already contacted the Attorney General’s Office, the [redacted] and the Revdex.comShe then pulled out her check book; I stopped her and told her that I am requiring a cashier’s check in this particular situationShe had no ride so [redacted] took her in our shop work truck where she refused to put on her seat belt and jumped out of the vehicle at Well’s Fargo before [redacted] could come to a complete stopWhile they were gone I did modify the final invoice [redacted] had already given Ms***; I wanted Ms [redacted] to sign off agreeing that the vehicle’s illegal modifications were done prior to arriving at our shopMs [redacted] signed off in dispute, I then escorted her to the vehicle and she left the property without further incident Was this an ideal repair for NADR? No, but it’s also not a common situation to be inMr [redacted] caused a lot of damage to his electrical system by not understanding the implications of pulling random fuses while the vehicle was runningCombine the newness of the vehicle, availability of parts and an illegally modified emission and computer system and there was nothing easy or straight forward about this repair I was never hostile to Ms***, I discussed the situation with her perfectly fine and I believe the final cost was appropriate to the repairs that fixed their initial concernMs [redacted] was aggressive, rude and combative to my employees and then myselfI believe Ms [redacted] understood the potential price the entire time and is attempting to use her husbands’ absence from the state as justification to con my business out of the cost of needed repairs in whatever way she can [redacted] Northern Arizona Diesel Repair

horrible servicetook forever and they werent even busyfood was flavorlessmy chicken was pink which im sick now, my bf's chicken was burnt and his potatos werent cooked so not even ediblei had a chunk of what looked like a pine tree for "garnish" in my potatos so they whole thing tasted like pinewill never go back here again

My truck broke down in the middle of a road trip and had to be towed to NADR Andrew (a co-owner) let me borrow his personal truck to go get lunch Very nice They tried to do what they could to get me back on the road, but the engine problems were too serious to fix quickly
My overall impression is that the owners are a couple of good guys who are probably good mechanics, but they aren't very good at communication It was VERY hard to get a call back when I wanted to find out how my truck was doing or even just how much I owed them I also found out that their website doesn't even correctly say what days they are open (NADR is NOT open on Sunday, despite what http://www.northernarizonadiesel.net says)
At the end of it all, they didn't overcharge me, so I think the problems were more due to being slammed with too much business than anything Of course, all you care about is your own vehicle, so if they aren't able to get to it you're not going to be happy

We were in Monument Valley, Thousands of miles from home in our RV The only way to contact them was by email They wrote us back immediately, and we drove there They diagnosed our problem and fixed it and saved our trip I cannot say enough how fortunate we were to find a reputable, excellent business so far from home I recommend anyone with a trouble message on their engine to go to them You won't be disappointed!

horrible service. took forever and they werent even busy. food was flavorless. my chicken was pink which im sick now, my bf's chicken was burnt and his potatos werent cooked so not even edible. I had a chunk of what looked like a pine tree for "garnish" in my potatos so they whole thing tasted like pine. will never go back here again

It’s unfortunate that we (the Revdex.com and I) have to waste our time on this attempt of fraud by the [redacted]’s. Ms. [redacted]’s account is riddled with false statements and is reversing the hostile character between myself and herself on Jan. 24th.  I’ll also note that the [redacted]’s have...

modified the vehicle from stock and that the modifications done prior to being in my shop violate [redacted] laws. NADR in no way endorses these “off road racing” modifications on vehicles titled and registered for on the road use.NADR did tow in Mr. [redacted]’s [redacted] at his request on the afternoon of Dec. 23rd. My shop Forman [redacted] used his personal cell phone to call Mr. [redacted] twice on Dec. 23rd after the [redacted] showed up from the towing company. On the 1st phone call [redacted] called to get a better description of the events that led up to the [redacted]’s “no start condition.” Mr. [redacted] explained that while the vehicle was running he started to pull fuses out of the vehicles’ fuse panel ([redacted]) in an attempt to diagnose an inoperative lighting condition. At a certain point, Mr. [redacted] pulled a fuse and the vehicle quickly shut off. Mr. [redacted] then reinstalled the fuse and the [redacted] would not restart. This is when Mr. [redacted] contacted us for help. [redacted] took an initial look at the [redacted], but was unable to “communicate” with the [redacted]’s electrical control modules. Being a 2011 model year, we would have to get some additional tooling/electrical schematics from the [redacted] dealer the following day when they were open.
[redacted] called Mr. [redacted] a 2nd time on the 23rd at 5:54 PM and indicated that we’d have to be in collaboration with the [redacted] dealer throughout this repair due to the nature of what had happened to the vehicle. We did speek with the [redacted] dealer on the 24th and we were told that [redacted]’s only Diesel Mechanic was on vacation until after the 1st of the year. We then called Mr. [redacted] and told him that further diagnostics would be on hold until after the 1st of the year due to the [redacted] Technician’s Christmas Vacation. Once the [redacted]’s Diesel Technician returned from vacation we contacted him and received the additional tooling and/or electrical schematics we needed to diagnose the [redacted]’s [redacted]. The diagnostics lead us to the Engine Control Module (ECM) being internally damaged and in need of replacement. [redacted]’s Diesel Tech commented that he’s seen some similar occurrences and that when a fuse is pulled from certain circuits dealing with the ECM while the vehicle is running that a power spike can run through the circuit and can short circuit many of the vehicles’ control modules and/or wiring.
On Jan. 6th I called Mr. [redacted] (who was now in [redacted]) and indicated that we needed to start by replacing the ECM, after which we’d have to take the vehicle to [redacted] for programming. NADR does not have the [redacted] Dealer’s factory computer to install stock prog[redacted]ming into the replacement ECM. Thus, we had to tow the vehicle to [redacted] after we installed the new ECM (we did not charge for this towing). Being a 2011 vehicle, the ECM was not readily available and I indicated that it would take several days to receive the computer and then we’d have to wait for an opening at [redacted]’s service department to get us in for the programming. I also indicated that this was a starting point and that there very well could be additional diagnostics and/or repairs necessary after we got a properly functioning ECM. At the time, I gave Mr. [redacted] an estimate of $2800 over the phone, to which Mr. [redacted] said he had no choice and that the truck needed to be fixed. Mr. [redacted] then asked if we could test the functioning of his [redacted] Race Tuner and reset his tire size to the size of his non-stock oversized tires (33.5”).
I ordered the ECM the same day on Jan. 6th, we received the computer late on Jan. 8th, installed and towed the vehicle to [redacted] for the programming. [redacted] was not able to get to the programming until Jan. 13th at which point they were unable to program the computer due to a fault in the [redacted] (TIPM). [redacted] called me to inform me of this and I quickly called [redacted] (still in [redacted]) to let him know the news. I told [redacted] that additionally we needed to replace the TIPM and then try programming the ECM again. I told [redacted] that the TIPM module was approx $1250, that it would take several days to get and that we could still be looking at additional diagnostics and repairs after replacing the TIPM. [redacted] clearly wasn’t happy about the news, but said again he needed the truck running and reminded me to look into the [redacted] Race Tuner functioning when all was said and done; I agreed that I would.
The TIPM finally came in on Jan. 20th, [redacted] installed the TIPM because the vehicle was still there. They were then able to program the ECM; however the truck still would not run. [redacted] indicated that the Power Train Control Module (PTCM) was not communicating with the new ECM because it was reprogrammed to the [redacted] Race Tuner settings. At this point [redacted] contacted [redacted] to determine what could be done. We towed the vehicle back over to our shop (again, did not charge the [redacted]’s) as [redacted] had gone as far as they could go with it.
On Jan. 22nd I spoke with Ms. [redacted] and indicated we were waiting on a response from [redacted] to determine a solution. Ms. [redacted] sincerely said they were getting towards dire straits and needed the vehicle back soon. She indicated that it was their only vehicle capable of pulling her husband’s work trailer back from **oming. I reassured her that we were doing everything in our power to get her vehicle running as quickly as possible and that I would follow up with her as soon as we heard a response from [redacted]. I never discussed any estimates with Ms. [redacted], nor did she ever ask.
On Jan. 23rd we finally got some resolution from [redacted] and were able to get the ECM and the PCM communicating and we were then able to start the vehicle. There were still some issues with the electrical systems of the vehicle.  Since the vehicle was not running when it arrived we did not know if they pre-existed, because of the no start condition and due to the conversation I had with Ms. [redacted] on the night of Jan. 22 we decided to deliver the vehicle to Ms. [redacted] so she could drive to **oming and pull their work trailer back to Arizona. The vehicle now starts and runs so we corrected the original complaint. Again, we thought that the [redacted]’s would like to utilize their vehicle and then bring it back to address the additional issues sometime later. I left Ms. [redacted] a message on Jan. 23rd that the vehicle now starts and that it was ready to get picked up.
On Jan. 24th I had my assistant [redacted] open the shop so I could take my 4.5 year old to Preschool. As I was leaving the Preschool, I answered a phone call from [redacted] indicating that Ms. [redacted] had shown up to pick up the vehicle and she was yelling and screaming at him about the price.  She evidently indicated to [redacted] that she had already called the [redacted], the [redacted] and the Revdex.com. [redacted] said she was currently talking to [redacted] and that I should get there as quickly as I could. I agreed, and proceeded to work.
Upon arriving at work [redacted] was finishing up his conversation with Ms. [redacted] in my office. I introduced myself as [redacted] went back to work out in the shop and asked if I could clarify anything else. Ms. [redacted] then claimed to have no knowledge of any price quotes at all and that we’ve had their vehicle for over a month. I apologized for the length of time the repair took (like I did every time I was on the phone with either her or her husband), but that the nature of the repair and the availability of the parts presented a major issue in the extent of time it took to repair the vehicle. Ms. [redacted] again claimed to have no knowledge of any price quotes throughout the entire process. I replied that I had spoken with her husband several times and Mr. [redacted] was perfectly aware of the pricing as I was the one who had those conversations with him. Ms. [redacted] then accused me of accusing her husband of dishonesty with her about the price of the repair. To that I replied that I wasn’t indicating her husband was being dishonest; only that I knew for a fact that Mr. [redacted] was aware and had agreed to the pricing because I had communicated with him on both the initial ECM quote of $2800, plus the additional $1250 for the TIPM, plus potential for additional diagnostics and/or programming fees from both [redacted], NADR and [redacted].
Ms. [redacted] then told me that she was going to sue me and that she had already contacted the Attorney General’s Office, the [redacted] and the Revdex.com. She then pulled out her check book; I stopped her and told her that I am requiring a cashier’s check in this particular situation. She had no ride so [redacted] took her in our shop work truck where she refused to put on her seat belt and jumped out of the vehicle at Well’s Fargo before [redacted] could come to a complete stop. While they were gone I did modify the final invoice [redacted] had already given Ms. [redacted]; I wanted Ms. [redacted] to sign off agreeing that the vehicle’s illegal modifications were done prior to arriving at our shop. Ms. [redacted] signed off in dispute, I then escorted her to the vehicle and she left the property without further incident.
Was this an ideal repair for NADR? No, but it’s also not a common situation to be in. Mr. [redacted] caused a lot of damage to his electrical system by not understanding the implications of pulling random fuses while the vehicle was running. Combine the newness of the vehicle, availability of parts and an illegally modified emission and computer system and there was nothing easy or straight forward about this repair.
I was never hostile to Ms. [redacted], I discussed the situation with her perfectly fine and I believe the final cost was appropriate to the repairs that fixed their initial concern. Ms. [redacted] was aggressive, rude and combative to my employees and then myself. I believe Ms. [redacted] understood the potential price the entire time and is attempting to use her husbands’ absence from the state as justification to con my business out of the cost of needed repairs in whatever way she can.
 
[redacted]
Northern Arizona Diesel Repair

It’s unfortunate that we (the Revdex.com and I) have to waste our time on this attempt of fraud by the [redacted]’s. Ms. [redacted]’s account is riddled with false statements and is reversing the hostile character between myself and herself on Jan. 24th.  I’ll also note that the [redacted]’s have...

modified the vehicle from stock and that the modifications done prior to being in my shop violate [redacted] laws. NADR in no way endorses these “off road racing” modifications on vehicles titled and registered for on the road use.NADR did tow in Mr. [redacted]’s [redacted] at his request on the afternoon of Dec. 23rd. My shop Forman [redacted] used his personal cell phone to call Mr. [redacted] twice on Dec. 23rd after the [redacted] showed up from the towing company. On the 1st phone call [redacted] called to get a better description of the events that led up to the [redacted]’s “no start condition.” Mr. [redacted] explained that while the vehicle was running he started to pull fuses out of the vehicles’ fuse panel ([redacted]) in an attempt to diagnose an inoperative lighting condition. At a certain point, Mr. [redacted] pulled a fuse and the vehicle quickly shut off. Mr. [redacted] then reinstalled the fuse and the [redacted] would not restart. This is when Mr. [redacted] contacted us for help. [redacted] took an initial look at the [redacted], but was unable to “communicate” with the [redacted]’s electrical control modules. Being a 2011 model year, we would have to get some additional tooling/electrical schematics from the [redacted] dealer the following day when they were open.

[redacted] called Mr. [redacted] a 2nd time on the 23rd at 5:54 PM and indicated that we’d have to be in collaboration with the [redacted] dealer throughout this repair due to the nature of what had happened to the vehicle. We did speek with the [redacted] dealer on the 24th and we were told that [redacted]’s only Diesel Mechanic was on vacation until after the 1st of the year. We then called Mr. [redacted] and told him that further diagnostics would be on hold until after the 1st of the year due to the [redacted] Technician’s Christmas Vacation. Once the [redacted]’s Diesel Technician returned from vacation we contacted him and received the additional tooling and/or electrical schematics we needed to diagnose the [redacted]’s [redacted]. The diagnostics lead us to the Engine Control Module (ECM) being internally damaged and in need of replacement. [redacted]’s Diesel Tech commented that he’s seen some similar occurrences and that when a fuse is pulled from certain circuits dealing with the ECM while the vehicle is running that a power spike can run through the circuit and can short circuit many of the vehicles’ control modules and/or wiring.

On Jan. 6th I called Mr. [redacted] (who was now in [redacted]) and indicated that we needed to start by replacing the ECM, after which we’d have to take the vehicle to [redacted] for programming. NADR does not have the [redacted] Dealer’s factory computer to install stock prog[redacted]ming into the replacement ECM. Thus, we had to tow the vehicle to [redacted] after we installed the new ECM (we did not charge for this towing). Being a 2011 vehicle, the ECM was not readily available and I indicated that it would take several days to receive the computer and then we’d have to wait for an opening at [redacted]’s service department to get us in for the programming. I also indicated that this was a starting point and that there very well could be additional diagnostics and/or repairs necessary after we got a properly functioning ECM. At the time, I gave Mr. [redacted] an estimate of $2800 over the phone, to which Mr. [redacted] said he had no choice and that the truck needed to be fixed. Mr. [redacted] then asked if we could test the functioning of his [redacted] Race Tuner and reset his tire size to the size of his non-stock oversized tires (33.5”).

I ordered the ECM the same day on Jan. 6th, we received the computer late on Jan. 8th, installed and towed the vehicle to [redacted] for the programming. [redacted] was not able to get to the programming until Jan. 13th at which point they were unable to program the computer due to a fault in the [redacted] (TIPM). [redacted] called me to inform me of this and I quickly called [redacted] (still in [redacted]) to let him know the news. I told [redacted] that additionally we needed to replace the TIPM and then try programming the ECM again. I told [redacted] that the TIPM module was approx $1250, that it would take several days to get and that we could still be looking at additional diagnostics and repairs after replacing the TIPM. [redacted] clearly wasn’t happy about the news, but said again he needed the truck running and reminded me to look into the [redacted] Race Tuner functioning when all was said and done; I agreed that I would.

The TIPM finally came in on Jan. 20th, [redacted] installed the TIPM because the vehicle was still there. They were then able to program the ECM; however the truck still would not run. [redacted] indicated that the Power Train Control Module (PTCM) was not communicating with the new ECM because it was reprogrammed to the [redacted] Race Tuner settings. At this point [redacted] contacted [redacted] to determine what could be done. We towed the vehicle back over to our shop (again, did not charge the [redacted]’s) as [redacted] had gone as far as they could go with it.

On Jan. 22nd I spoke with Ms. [redacted] and indicated we were waiting on a response from [redacted] to determine a solution. Ms. [redacted] sincerely said they were getting towards dire straits and needed the vehicle back soon. She indicated that it was their only vehicle capable of pulling her husband’s work trailer back from **oming. I reassured her that we were doing everything in our power to get her vehicle running as quickly as possible and that I would follow up with her as soon as we heard a response from [redacted]. I never discussed any estimates with Ms. [redacted], nor did she ever ask.

On Jan. 23rd we finally got some resolution from [redacted] and were able to get the ECM and the PCM communicating and we were then able to start the vehicle. There were still some issues with the electrical systems of the vehicle.  Since the vehicle was not running when it arrived we did not know if they pre-existed, because of the no start condition and due to the conversation I had with Ms. [redacted] on the night of Jan. 22 we decided to deliver the vehicle to Ms. [redacted] so she could drive to **oming and pull their work trailer back to Arizona. The vehicle now starts and runs so we corrected the original complaint. Again, we thought that the [redacted]’s would like to utilize their vehicle and then bring it back to address the additional issues sometime later. I left Ms. [redacted] a message on Jan. 23rd that the vehicle now starts and that it was ready to get picked up.

On Jan. 24th I had my assistant [redacted] open the shop so I could take my 4.5 year old to Preschool. As I was leaving the Preschool, I answered a phone call from [redacted] indicating that Ms. [redacted] had shown up to pick up the vehicle and she was yelling and screaming at him about the price.  She evidently indicated to [redacted] that she had already called the [redacted], the [redacted] and the Revdex.com. [redacted] said she was currently talking to [redacted] and that I should get there as quickly as I could. I agreed, and proceeded to work.

Upon arriving at work [redacted] was finishing up his conversation with Ms. [redacted] in my office. I introduced myself as [redacted] went back to work out in the shop and asked if I could clarify anything else. Ms. [redacted] then claimed to have no knowledge of any price quotes at all and that we’ve had their vehicle for over a month. I apologized for the length of time the repair took (like I did every time I was on the phone with either her or her husband), but that the nature of the repair and the availability of the parts presented a major issue in the extent of time it took to repair the vehicle. Ms. [redacted] again claimed to have no knowledge of any price quotes throughout the entire process. I replied that I had spoken with her husband several times and Mr. [redacted] was perfectly aware of the pricing as I was the one who had those conversations with him. Ms. [redacted] then accused me of accusing her husband of dishonesty with her about the price of the repair. To that I replied that I wasn’t indicating her husband was being dishonest; only that I knew for a fact that Mr. [redacted] was aware and had agreed to the pricing because I had communicated with him on both the initial ECM quote of $2800, plus the additional $1250 for the TIPM, plus potential for additional diagnostics and/or programming fees from both [redacted], NADR and [redacted].

Ms. [redacted] then told me that she was going to sue me and that she had already contacted the Attorney General’s Office, the [redacted] and the Revdex.com. She then pulled out her check book; I stopped her and told her that I am requiring a cashier’s check in this particular situation. She had no ride so [redacted] took her in our shop work truck where she refused to put on her seat belt and jumped out of the vehicle at Well’s Fargo before [redacted] could come to a complete stop. While they were gone I did modify the final invoice [redacted] had already given Ms. [redacted]; I wanted Ms. [redacted] to sign off agreeing that the vehicle’s illegal modifications were done prior to arriving at our shop. Ms. [redacted] signed off in dispute, I then escorted her to the vehicle and she left the property without further incident.

Was this an ideal repair for NADR? No, but it’s also not a common situation to be in. Mr. [redacted] caused a lot of damage to his electrical system by not understanding the implications of pulling random fuses while the vehicle was running. Combine the newness of the vehicle, availability of parts and an illegally modified emission and computer system and there was nothing easy or straight forward about this repair.

I was never hostile to Ms. [redacted], I discussed the situation with her perfectly fine and I believe the final cost was appropriate to the repairs that fixed their initial concern. Ms. [redacted] was aggressive, rude and combative to my employees and then myself. I believe Ms. [redacted] understood the potential price the entire time and is attempting to use her husbands’ absence from the state as justification to con my business out of the cost of needed repairs in whatever way she can.

 

Northern Arizona Diesel Repair

My truck broke down in the middle of a road trip and had to be towed to NADR. Andrew (a co-owner) let me borrow his personal truck to go get lunch. Very nice. They tried to do what they could to get me back on the road, but the engine problems were too serious to fix quickly.

My overall impression is that the owners are a couple of good guys who are probably good mechanics, but they aren't very good at communication. It was VERY hard to get a call back when I wanted to find out how my truck was doing or even just how much I owed them. I also found out that their website doesn't even correctly say what days they are open (NADR is NOT open on Sunday, despite what http://www.northernarizonadiesel.net says).

At the end of it all, they didn't overcharge me, so I think the problems were more due to being slammed with too much business than anything. Of course, all you care about is your own vehicle, so if they aren't able to get to it you're not going to be happy.

We were in Monument Valley, Thousands of miles from home in our RV. The only way to contact them was by email. They wrote us back immediately, and we drove there. They diagnosed our problem and fixed it and saved our trip. I cannot say enough how fortunate we were to find a reputable, excellent business so far from home. I recommend anyone with a trouble message on their engine to go to them. You won't be disappointed!

Review: [redacted]'s truck broke down several days before christmas, [redacted] called the shop in [redacted] that he had used in the past to help out. They sent a tow truck to our house and picked up the truck and took it to the shop. [redacted] signed the tow receipt and off they went. The day after christmas we went to the shop to pick up some belongings [redacted] forgot to get out of the truck. He was informed that the mechanic was on holiday and they had not even looked at his truck. [redacted] informed them that he needed it by Dec 29, cause he was leaving to go back to **. They NEVER had [redacted] sign a estimate form or anything ! Well … They did not make his deadline and he had to take my truck to go back to work. After a week I guess [redacted] called them and still no diagnosis, estimate or repairs. Then I received a text from [redacted] the week after New years, informing me that the truck would be " in the ball park of 2700 ". The following week I called cause I needed a vehicle, and they advised me that the truck was at the [redacted] dealer for them to attempt to prog[redacted] it and continue to diagnose the trouble. No time f[redacted]e or estimated cost of repairs…. but the biggest issue is that they did NOT ask prior or obtain our consent to have it taken to the dealer - where is was for over a week. [redacted] was very upset - he did not want it to go to [redacted] at all due to all the after market items that he had placed on the truck. I received a call from them yesterday, informing me that the truck was back at their shop but still not ready. Still no estimates or pricing given to us. [redacted] thinks that since they replaced 2 computer modules and 3 weeks worth of "diagnosing" the bill is going to be well over that.

Received call and message [redacted] and [redacted] on 1-23-14. I returned their call [redacted] and informed them that I had to go to work and that I would pick up the truck tomorrow after I get off work and return rental car. I was informed that the truck was "fixed and ready"

1-24-14 [redacted]

Arrived at Northern Arizona Diesel

Spoke with [redacted] and mechanic - was given a copy of estimate form with NO signature and an amount for $2770.00 and an invoice for $4875.43. Disputed charges. They stated that we were only charged for the dealer's labor hours and parts only.

I was then informed that the check engine light stays on, computer chip does not power off when the truck is off, and the pyrometer does not function. When I questioned him, that I was called and was told the truck was "ready " and could be picked up.

[redacted] the owner was then called by [redacted] to come to the shop to discuss things with me. When [redacted] arrived in a hostile manner did not want to discuss any of the charges, was very defensive. [redacted] claims to of spoke with [redacted] and provided him w/ dollar estimates and implied that I was not in communication w/ my husband and that what I was telling him was untruthful. I requested the used parts - I was refused the parts - they claimed that they had to use the for a "core replacement"

When I referred to consumer rights - he became angry - "if you are gonna sue me I am requiring a cashier's check" refusing to take a check. He had [redacted] take me to the bank since I had already returned the rental car and did not have any means to go to the bank.

When I arrived back to the shop - [redacted] had modified the invoice to the one prior ( that I wrote that I disputed charges ) to me going to the bank.

He dated it for 1-23-14 when it was 1-24-14.Desired Settlement: Refund and for this company not to do this to anyone else. They do not have an open check book with consumers to leave them in the dark until they pick up there truck and repairs not completed and total invoice charges not provided until person to person contact when they pick up truck. The owner also called me and my husband untruthful. He was rude to a female and made me feel unsafe.

Business

Response:

It’s unfortunate that we (the Revdex.com and I) have to waste our time on this attempt of fraud by the [redacted]’s. Ms. [redacted]’s account is riddled with false statements and is reversing the hostile character between myself and herself on Jan. 24th. I’ll also note that the [redacted]’s have modified the vehicle from stock and that the modifications done prior to being in my shop violate [redacted] laws. NADR in no way endorses these “off road racing” modifications on vehicles titled and registered for on the road use.

NADR did tow in Mr. [redacted]’s [redacted] at his request on the afternoon of Dec. 23rd. My shop Forman [redacted] used his personal cell phone to call Mr. [redacted] twice on Dec. 23rd after the [redacted] showed up from the towing company. On the 1st phone call [redacted] called to get a better description of the events that led up to the [redacted]’s “no start condition.” Mr. [redacted] explained that while the vehicle was running he started to pull fuses out of the vehicles’ fuse panel ([redacted]) in an attempt to diagnose an inoperative lighting condition. At a certain point, Mr. [redacted] pulled a fuse and the vehicle quickly shut off. Mr. [redacted] then reinstalled the fuse and the [redacted] would not restart. This is when Mr. [redacted] contacted us for help. [redacted] took an initial look at the [redacted], but was unable to “communicate” with the [redacted]’s electrical control modules. Being a 2011 model year, we would have to get some additional tooling/electrical schematics from the [redacted] dealer the following day when they were open.

[redacted] called Mr. [redacted] a 2nd time on the 23rd at 5:54 PM and indicated that we’d have to be in collaboration with the [redacted] dealer throughout this repair due to the nature of what had happened to the vehicle. We did speek with the [redacted] dealer on the 24th and we were told that [redacted]’s only Diesel Mechanic was on vacation until after the 1st of the year. We then called Mr. [redacted] and told him that further diagnostics would be on hold until after the 1st of the year due to the [redacted] Technician’s Christmas Vacation. Once the [redacted]’s Diesel Technician returned from vacation we contacted him and received the additional tooling and/or electrical schematics we needed to diagnose the [redacted]’s [redacted]. The diagnostics lead us to the Engine Control Module (ECM) being internally damaged and in need of replacement. [redacted]’s Diesel Tech commented that he’s seen some similar occurrences and that when a fuse is pulled from certain circuits dealing with the ECM while the vehicle is running that a power spike can run through the circuit and can short circuit many of the vehicles’ control modules and/or wiring.

On Jan. 6th I called Mr. [redacted] (who was now in [redacted]) and indicated that we needed to start by replacing the ECM, after which we’d have to take the vehicle to [redacted] for programming. NADR does not have the [redacted] Dealer’s factory computer to install stock prog[redacted]ming into the replacement ECM. Thus, we had to tow the vehicle to [redacted] after we installed the new ECM (we did not charge for this towing). Being a 2011 vehicle, the ECM was not readily available and I indicated that it would take several days to receive the computer and then we’d have to wait for an opening at [redacted]’s service department to get us in for the programming. I also indicated that this was a starting point and that there very well could be additional diagnostics and/or repairs necessary after we got a properly functioning ECM. At the time, I gave Mr. [redacted] an estimate of $2800 over the phone, to which Mr. [redacted] said he had no choice and that the truck needed to be fixed. Mr. [redacted] then asked if we could test the functioning of his [redacted] Race Tuner and reset his tire size to the size of his non-stock oversized tires (33.5”).

I ordered the ECM the same day on Jan. 6th, we received the computer late on Jan. 8th, installed and towed the vehicle to [redacted] for the programming. [redacted] was not able to get to the programming until Jan. 13th at which point they were unable to program the computer due to a fault in the [redacted] (TIPM). [redacted] called me to inform me of this and I quickly called [redacted] (still in [redacted]) to let him know the news. I told [redacted] that additionally we needed to replace the TIPM and then try programming the ECM again. I told [redacted] that the TIPM module was approx $1250, that it would take several days to get and that we could still be looking at additional diagnostics and repairs after replacing the TIPM. [redacted] clearly wasn’t happy about the news, but said again he needed the truck running and reminded me to look into the [redacted] Race Tuner functioning when all was said and done; I agreed that I would.

The TIPM finally came in on Jan. 20th, [redacted] installed the TIPM because the vehicle was still there. They were then able to program the ECM; however the truck still would not run. [redacted] indicated that the Power Train Control Module (PTCM) was not communicating with the new ECM because it was reprogrammed to the [redacted] Race Tuner settings. At this point [redacted] contacted [redacted] to determine what could be done. We towed the vehicle back over to our shop (again, did not charge the [redacted]’s) as [redacted] had gone as far as they could go with it.

On Jan. 22nd I spoke with Ms. [redacted] and indicated we were waiting on a response from [redacted] to determine a solution. Ms. [redacted] sincerely said they were getting towards dire straits and needed the vehicle back soon. She indicated that it was their only vehicle capable of pulling her husband’s work trailer back from **oming. I reassured her that we were doing everything in our power to get her vehicle running as quickly as possible and that I would follow up with her as soon as we heard a response from [redacted]. I never discussed any estimates with Ms. [redacted], nor did she ever ask.

On Jan. 23rd we finally got some resolution from [redacted] and were able to get the ECM and the PCM communicating and we were then able to start the vehicle. There were still some issues with the electrical systems of the vehicle. Since the vehicle was not running when it arrived we did not know if they pre-existed, because of the no start condition and due to the conversation I had with Ms. [redacted] on the night of Jan. 22 we decided to deliver the vehicle to Ms. [redacted] so she could drive to **oming and pull their work trailer back to Arizona. The vehicle now starts and runs so we corrected the original complaint. Again, we thought that the [redacted]’s would like to utilize their vehicle and then bring it back to address the additional issues sometime later. I left Ms. [redacted] a message on Jan. 23rd that the vehicle now starts and that it was ready to get picked up.

On Jan. 24th I had my assistant [redacted] open the shop so I could take my 4.5 year old to Preschool. As I was leaving the Preschool, I answered a phone call from [redacted] indicating that Ms. [redacted] had shown up to pick up the vehicle and she was yelling and screaming at him about the price. She evidently indicated to [redacted] that she had already called the [redacted], the [redacted] and the Revdex.com. [redacted] said she was currently talking to [redacted] and that I should get there as quickly as I could. I agreed, and proceeded to work.

Upon arriving at work [redacted] was finishing up his conversation with Ms. [redacted] in my office. I introduced myself as [redacted] went back to work out in the shop and asked if I could clarify anything else. Ms. [redacted] then claimed to have no knowledge of any price quotes at all and that we’ve had their vehicle for over a month. I apologized for the length of time the repair took (like I did every time I was on the phone with either her or her husband), but that the nature of the repair and the availability of the parts presented a major issue in the extent of time it took to repair the vehicle. Ms. [redacted] again claimed to have no knowledge of any price quotes throughout the entire process. I replied that I had spoken with her husband several times and Mr. [redacted] was perfectly aware of the pricing as I was the one who had those conversations with him. Ms. [redacted] then accused me of accusing her husband of dishonesty with her about the price of the repair. To that I replied that I wasn’t indicating her husband was being dishonest; only that I knew for a fact that Mr. [redacted] was aware and had agreed to the pricing because I had communicated with him on both the initial ECM quote of $2800, plus the additional $1250 for the TIPM, plus potential for additional diagnostics and/or programming fees from both [redacted], NADR and [redacted].

Ms. [redacted] then told me that she was going to sue me and that she had already contacted the Attorney General’s Office, the [redacted] and the Revdex.com. She then pulled out her check book; I stopped her and told her that I am requiring a cashier’s check in this particular situation. She had no ride so [redacted] took her in our shop work truck where she refused to put on her seat belt and jumped out of the vehicle at Well’s Fargo before [redacted] could come to a complete stop. While they were gone I did modify the final invoice [redacted] had already given Ms. [redacted]; I wanted Ms. [redacted] to sign off agreeing that the vehicle’s illegal modifications were done prior to arriving at our shop. Ms. [redacted] signed off in dispute, I then escorted her to the vehicle and she left the property without further incident.

Was this an ideal repair for NADR? No, but it’s also not a common situation to be in. Mr. [redacted] caused a lot of damage to his electrical system by not understanding the implications of pulling random fuses while the vehicle was running. Combine the newness of the vehicle, availability of parts and an illegally modified emission and computer system and there was nothing easy or straight forward about this repair.

I was never hostile to Ms. [redacted], I discussed the situation with her perfectly fine and I believe the final cost was appropriate to the repairs that fixed their initial concern. Ms. [redacted] was aggressive, rude and combative to my employees and then myself. I believe Ms. [redacted] understood the potential price the entire time and is attempting to use her husbands’ absence from the state as justification to con my business out of the cost of needed repairs in whatever way she can.

Northern Arizona Diesel Repair