Northern Birch

Complaint: [redacted] I am rejecting this response because: Originally had contacted local Ashley a Furniture Home Store CSM advised under new ownershipFor this reason hey are not responsible for warranty claim, advised please contact Sealy directly Did so Sealy asked me has original Retailer moved out of areaMy reply No Sealy asked me have you moved out of area, my reply No Sealy asked date of purchase 08/Sealy advised this mattress set is within warranty it does not matter who owns the local Ashley retail store Sealy advised me contact local retailer they are responsible to open and process this Warranty Claim Contacted local Ashley Furniture Home Store was given phone number to contact Ashley Furniture Home Store in TX Ashely Furniture in Texas my repeated phone contacts to Ashley Furniture/Texas who then began warranty claim process made contact with local Ashley retailer Each phone contact I made local or Texas Ashley Furniture communication received advisement's step by step instructions of warranty claim Began with scheduling an inspection Ashley advised me exactly how inspection will proceed; did detail exactly what the inspector would doDetails included inspector would take specific measurements and photos.? Advised this mattress set with plush pillow top a huge factor in Ashley Retailer guiding the best type/brand for purchase unused, over time any pillow top seems to pop right back up; Asked can the inspector please lay on this mattress set To which Ashley advised me I needed put what ever I could on top of my bed to equal to my own weight prior to mattress set inspection which was scheduled in days From local Ashley Retailer sent out an InspectorInspection was completedReport typed into a tabletThough unable to read any details of the inspection was told to sign on the tablet Did ask for a business card, was told noAsked for copy of report warranty claim process all my requests been denied? Just one of the features of this type of mattress setStearns and Foster Plush Lux Pillow Top Advised Ashley Furniture my basis for warranty claimDid state the only area of mattress set remains supportive is the edges of mattress setA Did advise Ashley Furniture I have not been able to use this mattress set for many months now asking Ashley will this matter? Ashley advised me Yesit is important for me to sleep on this mattress set the reason inspection report determine's warranty claimClaim will be processed as having? slept on bed this entire timeWas asked to sleep on this failed mattress set even though it would place my mobility at high riskDid tell Ashley and inspector I would not, could not risk my mobility have both Neuro Specialists and Spine Surgeons to answer to? Have advised Ashley Furniture phone associates in and every single phone contact to the above facts? ? ? original? date of purchase 1st called Ashley local retailer, spoke to CSM, several store personnel inquiring prior to entering Ashley Furniture retail store Ashley personnel knew had recently experienced in an in home accident In which had injured my back/spine, the very reason was in need of purchasing higher end quality mattress set Ashley Furniture Store associates and sales personnel assisted me in selecting Stearns and FosterAfter months my purchase was paid in full From original date of purchase to present been more than forthright with all details important for Ashley to assist meFrom time of selecting the right type, brand, quality of mattress set, support and features were all detailed Mattress set is a Stearns and FosterAshley Furniture Home Store local retailer currently does sell Stearns and Foster mattress sets After listened to message left by local Ashley retailer advising me once again refusing to proceed any further with this warranty claim for processing, contacted? Sealy once again directed to contact my local Ashley retailer.? Doing so learned the local Ashley retailer store currently selling Stearns and Foster mattress sets ? ? Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed? Administratively? Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]? ? ? ? I have talked to the office manager of the store and she still has not resolved the problemI called the number that they said that I could call but could not reach anyone or leave any message Regards, Christopher F [redacted]

Dear Revdex.com, ? Please convey our apologies for the inconvenience our customer is having with mattress comfort ? We no longer carry this brand of mattress and no longer handle warranties with Sealy mattressesFor any and all warranty issues our customer would need to contact Sealy direct at 800-697-3259.? ? Thank you for bringing this matter to our attention ? Sincerely, ? Kris D [redacted]

Dear Revdex.com,Please convey our apologies for the wait our customer has had.We have recently acquired this store location and are more than happy to assist I have already contacted the warehouse and located the mechanism inside the shop We are more than happy to schedule a craftsman to come
out and install the mechanism I tried to contact the customer today but as unsuccessful, we will continue to try or our customer is more than welcome to contact us at ***.Thank you for bringing this to our attention.Sincerely,Cheryl McCoy

We have received our refund from the company, the issue has been resolved

Dear Revdex.com,
Please convey our apologies for the inconvenience of no hardware for the bed to be set up
Damaged
We have try to speak to the customer and are able to send out a tech out on 1/ due to unable to get
replacement parts sooner
Thank you for bringing this matter to our attention
Sincerely,

Complaint: ***I am rejecting this response because:To Revdex.comContacting BB to advise have connected with Sealy Consumer Support.Samatha WSealy Consumer SupportOne Office ParkwayTrinity, NC 273701-800-697-3259Have contacted Sealy in hopes of reaching warranty claim resolution.Sealy was unaware of ongoing now opened warranty claim first reply they could not find any records with advisement 'Sealy stands by Ashley Furniture's determination of warranty claim'.Advised Sealy warranty claim was never processed. Took near months with mediation help of the Revdex.com to receive Inspection Report.Further information requested by Sealy 10/14/sent Sealy cc of email I had received from Ashley.Also due to need for Sealy to pick up now an opened unprocessed warranty claim added details from both mine and Revdex.com efforts do need Sealy's understanding...Ashley's suggestions of altering mattress set prior to being inspected I had refused to do so.Inspection was fair and accurateHad forgot to mention the inspector had no idea Stearns and Foster mattress set was actually by Sealy.Mentioned the duress upon me, my health, well being warranty claim process has been a challenging experience. Contacts from Sealy Friday 10/14/my request of Sealy please process a now opened incomplete warranty claim unfortunately does refresh an unpleasant experience this does not exclude need for warranty claim to be properly addressed and Sealy to know mattress set idle for months inspection was accurate. Estate Lux Plush Pillow Top feature of mattress set over lays or hides the problem with mattress set and the basis and need in opening a warranty claim.Mattress set is under warranty until 2022.My desire remains warranty claim need a mattress set.Actually if acceptable to Sealy in light of experience have endured with Ashley hoping to deter and future or further concerns after Sealy has had time to give full fair consideration might they be agreeable to reaching an equitable refund resolve.Certainly that would be best for my health, future mattress set issues severe business with Sealy as well.Hope with new information communications with Sealy the Revdex.com will be able to once again assist me in reaching a final fair resolution.Thank you.Sincerely, *** *** *** *** *** *** ** ***

Dear Revdex.com,
Please convey our apologies for the inconvenience our customer has had with warranty issues
Our customer has received a credit from the manufacture for their sofa and loveseat.
Thank you for bringing this matter to our
attention
Sincerely,
Kris D***

Dear Revdex.com,
?
I have emailed Sealy and Ms*** the photos needed from the mattress inspection
?
Thank you for bringing this matter to our attention
?
Sincerely,
?
Kris D***

Dear Revdex.com,I am showing that we went out on 09/29/to install the mechanism as well as the seat core and casing? Per photos and notes from this visit; this has been resolved.Thank you for bringing this to our attention.Sincerely,Cheryl M***

Dear Revdex.com,
?
Please convey our sincere apologies for the inconvenience our customer had with refund delays
?
This refund was processed back to the customers Visa card on 7/29/2016.?
?
Thank you for bringing this matter to our attention
?
Sincerely,
?
***
***

Complaint: ***I am rejecting this response because:
Originally had contacted local Ashley a Furniture Home Store CSM advised under new ownershipFor this reason hey are not responsible for warranty claim, advised please contact Sealy directly
Did so
Sealy asked me has original Retailer moved out of areaMy reply No
Sealy asked me have you moved out of area, my reply No
Sealy asked date of purchase 08/Sealy advised this mattress set is within warranty it does not matter who owns the local Ashley retail store
Sealy advised me contact local retailer they are responsible to open and process this Warranty Claim
Contacted local Ashley Furniture Home Store was given phone number to contact Ashley Furniture Home Store in TX
Ashely Furniture in Texas my repeated phone contacts to Ashley Furniture/Texas who then began warranty claim process made contact with local Ashley retailer
Each phone contact I made local or Texas Ashley Furniture communication received advisement's step by step instructions of warranty claim
Began with scheduling an inspection
Ashley advised me exactly how inspection will proceed; did detail exactly what the inspector would doDetails included inspector would take specific measurements and photos.?
Advised this mattress set with plush pillow top a huge factor in Ashley Retailer guiding the best type/brand for purchase unused, over time any pillow top seems to pop right back up; Asked can the inspector please lay on this mattress set
To which Ashley advised me I needed put what ever I could on top of my bed to equal to my own weight prior to mattress set inspection which was scheduled in days
From local Ashley Retailer sent out an InspectorInspection was completedReport typed into a tabletThough unable to read any details of the inspection was told to sign on the tablet
Did ask for a business card, was told noAsked for copy of report warranty claim process all my requests been denied?
Just one of the features of this type of mattress setStearns and Foster Plush Lux Pillow Top
Advised Ashley Furniture my basis for warranty claimDid state the only area of mattress set remains supportive is the edges of mattress setA
Did advise Ashley Furniture I have not been able to use this mattress set for many months now asking Ashley will this matter?
Ashley advised me Yesit is important for me to sleep on this mattress set the reason inspection report determine's warranty claimClaim will be processed as having? slept on bed this entire timeWas asked to sleep on this failed mattress set even though it would place my mobility at high riskDid tell Ashley and inspector I would not, could not risk my mobility have both Neuro Specialists and Spine Surgeons to answer to?
Have advised Ashley Furniture phone associates in and every single phone contact to the above facts? ? ?
original? date of purchase 1st called Ashley local retailer, spoke to CSM, several store personnel inquiring prior to entering Ashley Furniture retail store
Ashley personnel knew had recently experienced in an in home accident
In which had injured my back/spine, the very reason was in need of purchasing higher end quality mattress set
Ashley Furniture Store associates and sales personnel assisted me in selecting Stearns and FosterAfter months my purchase was paid in full
From original date of purchase to present been more than forthright with all details important for Ashley to assist meFrom time of selecting the right type, brand, quality of mattress set, support and features were all detailed
Mattress set is a Stearns and FosterAshley Furniture Home Store local retailer currently does sell Stearns and Foster mattress sets
After listened to message left by local Ashley retailer advising me once again refusing to proceed any further with this warranty claim for processing, contacted? Sealy once again directed to contact my local Ashley retailer.?
Doing so learned the local Ashley retailer store currently selling Stearns and Foster mattress sets
? ?
Sincerely,*** ***

Dear Revdex.com,
?
Please convey our apologies for the inconvenience our customer is having with mattress comfort
?
We no longer carry this brand of mattress and no longer handle warranties with Sealy mattressesFor any and all warranty issues our customer would need to contact Sealy direct
at 800-697-3259.?
?
Thank you for bringing this matter to our attention
?
Sincerely,
?
Kris D[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed? Administratively? Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]? ? ? ? I have talked to the office manager of the store and she still has not resolved the problemI called the number that they said that I could call but could not reach anyone or leave any message
Regards,
Christopher F[redacted]