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Northern Brewer LTD

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Northern Brewer LTD Reviews (12)

We would like to offer this customer free shipping for the Blichmann Hellfire Burner and Leg Extensions that he was looking to purchase The customer can call ###-###-#### to place this order and reference ticket number [redacted] to receive free shipping It appears that this is not a satisfactory resolution for the customer Our retail agreement with the distributor for the product that this customer wants prevents us from offering any discount in cost Please advise of any other action needed

We are sorry that our customer is frustrated with our product pricing model The "brew kits" mentioned in the original complaint are sold at a base price with configurable options In the process of brewing beer, yeast and a priming source of sugar are required but can be sourced by methods other than purchasing them from us.The customer's receipt is image one That is the same price paid that is found on the store display in option two.The third image is our catalog page for the same kit, and shows a price of $ On our web page for the same kit, the default selections are a dry yeast option and oz of priming sugar for the same $price.If a customer elects to purchase the same kit with no yeast or priming options on our website, the price to be paid is $The gift card mentioned has been sent to the customer and we are happy to provide a free kit of the same value on the next store visit (with the yeast selection and priming options that are comparable to the attached receipt) We do our best to accomodate every level of brewer and having a base price plus optional selections is the best way to do that The last thing we want is for our great hobby to cause frustration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I appreciate the offer of free shipping but I did purchase through another vendor on Amazon Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.if the kits are a base price plus extra for the yeast and priming sugar then the store should state thatYou advertise as the kits containing everything needed for one priceAs a customer who had only bought kits this is confusing when you see a price on the shelf and expect everything to be included for that pricePlease rethink your selling practices as they are borderline bait and switch

We are sorry for the disappointment experienced while shopping our site. We did have a promotion available for 20% off of a single item. We do have certain terms and conditions for every promotion that we run and the products that *** was interested in were on that list of
exclusions. In particular, the items intended for purchase are excluded due to an retail agreement with the manufacture that prevents us from offering them at a discounted price. I have attached our Main page slide graphic, the header banner and our promotional landing page which lists all terms and conditions for that sale (this can be reached by clicking on the "shop now" button or anywhere else on the image or the header banner.We do our best to put full detail and information on our site, including instructions to activate the promotion, terms and conditions and expiration dates. We would like to offer this customer free shipping for the Blichmann Hellfire Burner and Leg Extensions that he was looking to purchase. The customer can call ###-###-#### to place this order and reference ticket number *** to receive free shipping

We are sorry to hear of the damaged glass Big Mouth Bubbler Breakage is one of the main risks of choosing glass over plastic for a fermentor Our general warranty is good for one year after purchase but we are happy to offer a gift card for your disputed amount of $to be
used towards the replacement fermenter(s).I can have that credit sent as soon as I get confirmation that it is a satisfactory solution. My apologies for the initial refusal of replacement due to the expired warranty We stand behind our products and I look forward to getting this taken care of for you as quickly as possible.Thank you,Todd *** at Northern Brewer

We are so very sorry for our processing error that prevented you from brewing We have processed a refund for your shipping charges of $ It shows to have posted on 5/20/ We also understand that we caused a delay in your homebrew and have sent a gift card as our extended
apology for that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I appreciate the offer of free shipping but I did purchase through another vendor on Amazon.  Thank you [redacted]

We would like to offer this customer free shipping for the Blichmann Hellfire Burner and Leg Extensions that he was looking to purchase.  The customer can call ###-###-#### to place this order and reference ticket number [redacted] to receive free shipping.  It appears that this is not a satisfactory resolution for the customer.  Our retail agreement with the distributor for the product that this customer wants prevents us from offering any discount in cost.   Please advise of any other action needed.

We are sorry that our customer is frustrated with our product pricing model.  The "brew kits" mentioned in the original complaint are sold at a base price with configurable options.  In the process of brewing beer, yeast and a priming source of sugar are required but can be sourced by...

methods other than purchasing them from us.The customer's receipt is image one.  That is the same price paid that is found on the store display in option two.The third image is our catalog page for the same kit, and shows a price of $32.99.  On our web page for the same kit, the default selections are a dry yeast option and 5 oz of priming sugar for the same $32.99 price.If a customer elects to purchase the same kit with no yeast or priming options on our website, the price to be paid is $27.51. The gift card mentioned has been sent to the customer and we are happy to provide a free kit of the same value on the next store visit (with the yeast selection and priming options that are comparable to the attached receipt).  We do our best to accomodate every level of brewer and having a base price plus optional selections is the best way to do that.  The last thing we want is for our great hobby to cause frustration.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.if the kits are a base price plus extra for the yeast and priming sugar then the store should state that. You advertise as the kits containing everything needed for one price. As a customer who had only bought 2 kits this is confusing when you see a price on the shelf and expect everything to be included for that price. Please rethink your selling practices as they are borderline bait and switch.

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Address: 2221 Hwy 36 W, Saint Paul, Minnesota, United States, 55113-1246

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