I've read the additional claims this client has made and I wanted to reply to clear things up for both the Revdex.com and future clients. I will address each item individually. 1) Unfortunately this client accuses me of being deceitful when I stated that I had originally quoted his job site-unseen. This client is correct that on 5/7/2015 we did make an appointment to meet to do a soil test on his property. The date we actually met for the soil test was Friday, 5/15/2015. However, my initial estimate sent to this client was on 4/10/2015. This client then called me on 4/14/2015 and left a message on my office voice mail at 3:29 pm stating that he had not received my estimate. I immediately resent the estimate to him again on 4/14/2015 at 6:23 pm, and he confirmed receiving it this time. This estimate included my standard excavation allowance which remained in the estimate until the contract was signed. 2) Entry Doors - There indeed was an error made by the company that I ordered the entry doors from. The doors were prefinished, and the company that I ordered them from mixed up which sides of the entry doors to paint which colors. My sales rep for that company immediately started working with me to have temporary doors put on in place of those that needed to be repainted, door hardware was switched out so the house was never left unsecured, and the slabs were correctly painted. While it's possible that a mistake can be made, I do take pride in always working with my suppliers to make sure anything like this is addressed as quickly as possible. 3) Steps to crawl space - When my mechanical people work on my jobs, they ask that steps to the crawl space are not installed right away because they limit access for equipment like a furnace. For this reason, I did not have my framing crew build the steps right away. When this client said that he wanted them in for his mechanical people, I had them installed. 4) Front porch steps - This client actually asked my three-man crew that was on site to NOT install these steps because he planned to have a sidewalk poured. He wanted us to come back after the sidewalk was poured so the steps could be put on the sidewalk. My guys agreed and told me about it. He later accused my guys of lying, saying that he never told them that, so we went back and put them on. Realistically it makes no sense for my guys to be dishonest about this because it is much easier to install them while we are there than to make a special trip back for a job that only takes an hour or two. 5) Log Rail - This item is actually where I chose to end the relationship with this client. This client emailed me on 7/25/2016 to tell me that he wanted his log rail to look like a certain picture he saw on my website. He stated that he wanted the rail to look like that all along, but there wasn't any previous correspondence about this. My website and brochure do say that not all pictures reflect standard items, I'm very careful to be sure my clients are aware of this so that we are all on the same page. I explained to this client that this picture is one of those situations, and that doing the rail that way would cost more. The $600.00 was indeed a very reasonable price for what would need to be done. He continued to demand that I do this at no cost, and it was at this point that given this latest issue with this client, plus all of the other accusations that he continued to make, that I told this client I would rather not install his rail and it would be best if he found someone else to install his rail and that we end our relationship. This was definitely the first, and hopefully it is the last time I need to take this course of action. In this case, I honestly felt like I could no longer trust this client based on the communications we had and the way he dealt with each situation as it happened. We will continue to strive to treat each client we work with, with the utmost respect and professionalism. We hope that you understand that this was a very isolated situation, and every attempt was made to work with this client in a reasonable manner.
I've read the additional claims this client has made and I wanted to reply to clear things up for both the Revdex.com and future clients. I will address each item individually. 1) Unfortunately this client accuses me of being deceitful when I stated that I had originally quoted his job site-unseen. This client is correct that on 5/7/2015 we did make an appointment to meet to do a soil test on his property. The date we actually met for the soil test was Friday, 5/15/2015. However, my initial estimate sent to this client was on 4/10/2015. This client then called me on 4/14/2015 and left a message on my office voice mail at 3:29 pm stating that he had not received my estimate. I immediately resent the estimate to him again on 4/14/2015 at 6:23 pm, and he confirmed receiving it this time. This estimate included my standard excavation allowance which remained in the estimate until the contract was signed. 2) Entry Doors - There indeed was an error made by the company that I ordered the entry doors from. The doors were prefinished, and the company that I ordered them from mixed up which sides of the entry doors to paint which colors. My sales rep for that company immediately started working with me to have temporary doors put on in place of those that needed to be repainted, door hardware was switched out so the house was never left unsecured, and the slabs were correctly painted. While it's possible that a mistake can be made, I do take pride in always working with my suppliers to make sure anything like this is addressed as quickly as possible. 3) Steps to crawl space - When my mechanical people work on my jobs, they ask that steps to the crawl space are not installed right away because they limit access for equipment like a furnace. For this reason, I did not have my framing crew build the steps right away. When this client said that he wanted them in for his mechanical people, I had them installed. 4) Front porch steps - This client actually asked my three-man crew that was on site to NOT install these steps because he planned to have a sidewalk poured. He wanted us to come back after the sidewalk was poured so the steps could be put on the sidewalk. My guys agreed and told me about it. He later accused my guys of lying, saying that he never told them that, so we went back and put them on. Realistically it makes no sense for my guys to be dishonest about this because it is much easier to install them while we are there than to make a special trip back for a job that only takes an hour or two. 5) Log Rail - This item is actually where I chose to end the relationship with this client. This client emailed me on 7/25/2016 to tell me that he wanted his log rail to look like a certain picture he saw on my website. He stated that he wanted the rail to look like that all along, but there wasn't any previous correspondence about this. My website and brochure do say that not all pictures reflect standard items, I'm very careful to be sure my clients are aware of this so that we are all on the same page. I explained to this client that this picture is one of those situations, and that doing the rail that way would cost more. The $600.00 was indeed a very reasonable price for what would need to be done. He continued to demand that I do this at no cost, and it was at this point that given this latest issue with this client, plus all of the other accusations that he continued to make, that I told this client I would rather not install his rail and it would be best if he found someone else to install his rail and that we end our relationship. This was definitely the first, and hopefully it is the last time I need to take this course of action. In this case, I honestly felt like I could no longer trust this client based on the communications we had and the way he dealt with each situation as it happened. We will continue to strive to treat each client we work with, with the utmost respect and professionalism. We hope that you understand that this was a very isolated situation, and every attempt was made to work with this client in a reasonable manner.