Complaint: ***
I am rejecting this response because:Please see attached response.01/11/2014Revdex.com Response toNorthern Colorado DisposalYou are correct that I had Residential Service since That is what I agreed to and Northern ColoradoDisposal had provided until this past March 2014.I also agree that Northern Colorado Disposal changed the service to Commercial Service as is stated inthe company's response to the Revdex.com, without notification or any knowledge on my behalf of this changein service.It wasn't until, I contacted the Company for the second time on May 12, 2014, for incorrect billing, thatthe voicemail indicated what might be going on.I had to take more of my time tracking this down and in-between work schedules of a new job,physically stop into the office on East 8th streetThat was the first time that I had an actual choice tomake and it took all of a few minutes to completeI stop your service of any kind. It should also be noted that I continued to pay timely payments thru July 01, for the residentialservice agreed to.I am confident that a reasonable person or officer of the courts would agree that there was a contract ofresidential service for over ten years by both parties as evidenced by all documents, even if this was anagreement of sixty day's at a time for the entire period of bi-monthly billings.I am not trying to be difficult, but at the same time refuse to be bullied by a company that has not oncemade contact with me with regards to this, other than the two voicemail recordings in response to myinquiriesIt feels just like I walked into a restaurant, ordered a hamburger, but instead received a steakand then ordered to pay up!I might suggest that a review of the facts stated in the third paragraph of the Company's Revdex.com responsebe reviewed again, as I have all of the time/date stamped contacts and voicemail recordings.I hope you see your way clear to do the correct and right thing, pull this from *** *** andthen a NCD dispute person give me a call, so that we may resolve this to conclusion for both parties.Respectfully,*** ***
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*** *** *** *** *** *** Simply put, had your husband not placed the lawn mower bags on top of
the trash, they would not have been thrown away Our employees don't know the difference between what's trash and what's absent-minded and mistaken placement of lawn-mower bags with your trashcans Customers throw away things like this all the time Our employee was doing what you subscribed him to do: his job. Our employee's jobs are to pick up trash, not read minds or intentions I don't hold them responsible for not having the magical power to do so and neither should you
[redacted] Revdex.comComplaint: [redacted]We had provided service to customer since 2003, he was paying a reduced rate for the container service that he had for many years before we noticed the error. Basically, he was paying half of what a 1 yard dumpster cost. Using the customers analogy, he had the benefit and enjoyment of having a steak for roughly 10 years and paying a hamburger price.We did notify him of the change on his March bill. The bill indicated the change stating, 1-1YD, 1 X PER WK. It wasn't hidden, it was clearly printed on the March invoice. The invoice also stated it was for March service not March/April, which he paid for with check number 787725. When people pay their bill, we are assuming they are reading their bill which indicates what service it is for.We billed the following:$35 for March – customer paid $35 (posted to acct 4/15/14) – May service providedBalance = $0$35 for April – not paid – April service provided$35 for May – not paid – May service providedBalance = $70$37 for June (includes late fee) – customer paid $42 (posted to acct 6/30/14) – June service providedBalance = $65$10.75 July (includes late fee) – not paid – 1 wk July service providedBalance on July/Final Bill was $75.75Once again, there was NO CONTRACTURAL agreement, NO CONTRACT was signed. Our concern is if the customer didn't want to pay the amount billed they could have at any time called to question us or ask for the service to be canceled. They did continue to utilize the 1 yard and we continued to provided the service. He received his final bill in July and we held off turning over for collections until the end of November, 2014. We gave the customer plenty of time to contact our office and make arrangements with us regarding payment before they were turned over for collection.The actions we expect are that the customer pays for services received. We are simply asking for payment from the time the error was discovered and the customer chose to continue receiving service. When they have paid for services received if they choose to pay us directly, we will then notify [redacted] to let them know that customer pay their bill.Regards[redacted]
Complaint: [redacted]
I am rejecting this response because: I am sorry that you have employees that cannot tell you the truth about their actions.Maybe they are worried about being fired? or not wanting you to yell at them? I expect the riding mower bags to be replaced.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] In response to your letter dated January 5, 2015, ID #[redacted].The customer had been in service...
with us since September 2003. It was noted in a Route Audit on February 6, 2014 that the customer had a 1yard dumpster but was only paying for Residential Service. We confirmed with the driver that there was a 1 yard dumpster and then adjusted the bill accordingly.The customer had been paying for Residential Service-2 month bill cycle. We changed the account to Commercial Service-1 month bill cycle and began billing the customer monthly beginning in March.The customer paid his March bill and sent a note regarding billing. We called the customer and had to leave a message indicating we noticed during a route audit that they had a 1 yard and they hadn't been charged the 1 yard rate so we changed their billing cycle and adjusted the rate. July 3, 2014, the customer came in upset because we started charging him the full rate for a 1 yard. The customer claims that it was setup years ago that we would charge the reduced rate because he had very little trash. We told the customer that there are no notes anywhere reflecting this "agreement". We discussed with the customer that we were no longer going to continue to provide the 1 yard dumpster service for the amount that he had originally been paying.The customer was not interested in paying the new monthly amount and the account was canceled and the dumpster was brought in.IT IS IMPORTANT TO NOTE THAT THERE WAS NO CONTRACTUAL AGREEMENT FOR THIS ACCOUNT.The amount that was turned over for collection was for services rendered. The customer was notified via a bill that the account would be placed in collections if it was not settled. The customer was sent his final notice on his invoice the end of August 2014. The invoice was stamped FINAL NOTICE, your service has been suspended and your account will be placed for collections if not settled by September 15, 2014. The audit department held the account over until the end of November before turning the account over for collection.Regards,[redacted]
Complaint: ***
I am rejecting this response because:Please see attached response.01/11/2014Revdex.com Response toNorthern Colorado DisposalYou are correct that I had Residential Service since That is what I agreed to and Northern ColoradoDisposal had provided until this past March 2014.I also agree that Northern Colorado Disposal changed the service to Commercial Service as is stated inthe company's response to the Revdex.com, without notification or any knowledge on my behalf of this changein service.It wasn't until, I contacted the Company for the second time on May 12, 2014, for incorrect billing, thatthe voicemail indicated what might be going on.I had to take more of my time tracking this down and in-between work schedules of a new job,physically stop into the office on East 8th streetThat was the first time that I had an actual choice tomake and it took all of a few minutes to completeI stop your service of any kind. It should also be noted that I continued to pay timely payments thru July 01, for the residentialservice agreed to.I am confident that a reasonable person or officer of the courts would agree that there was a contract ofresidential service for over ten years by both parties as evidenced by all documents, even if this was anagreement of sixty day's at a time for the entire period of bi-monthly billings.I am not trying to be difficult, but at the same time refuse to be bullied by a company that has not oncemade contact with me with regards to this, other than the two voicemail recordings in response to myinquiriesIt feels just like I walked into a restaurant, ordered a hamburger, but instead received a steakand then ordered to pay up!I might suggest that a review of the facts stated in the third paragraph of the Company's Revdex.com responsebe reviewed again, as I have all of the time/date stamped contacts and voicemail recordings.I hope you see your way clear to do the correct and right thing, pull this from *** *** andthen a NCD dispute person give me a call, so that we may resolve this to conclusion for both parties.Respectfully,*** ***
*** *** *** *** *** *** ***
*** *** *** ***
*** ***
*** *** *** *** *** ** *** **
*** *** *** *** *** *** Simply put, had your husband not placed the lawn mower bags on top of
the trash, they would not have been thrown away Our employees don't know the difference between what's trash and what's absent-minded and mistaken placement of lawn-mower bags with your trashcans Customers throw away things like this all the time Our employee was doing what you subscribed him to do: his job. Our employee's jobs are to pick up trash, not read minds or intentions I don't hold them responsible for not having the magical power to do so and neither should you
[redacted] Revdex.comComplaint: [redacted]We had provided service to customer since 2003, he was paying a reduced rate for the container service that he had for many years before we noticed the error. Basically, he was paying half of what a 1 yard dumpster cost. Using the customers analogy, he had the benefit and enjoyment of having a steak for roughly 10 years and paying a hamburger price.We did notify him of the change on his March bill. The bill indicated the change stating, 1-1YD, 1 X PER WK. It wasn't hidden, it was clearly printed on the March invoice. The invoice also stated it was for March service not March/April, which he paid for with check number 787725. When people pay their bill, we are assuming they are reading their bill which indicates what service it is for.We billed the following:$35 for March – customer paid $35 (posted to acct 4/15/14) – May service providedBalance = $0$35 for April – not paid – April service provided$35 for May – not paid – May service providedBalance = $70$37 for June (includes late fee) – customer paid $42 (posted to acct 6/30/14) – June service providedBalance = $65$10.75 July (includes late fee) – not paid – 1 wk July service providedBalance on July/Final Bill was $75.75Once again, there was NO CONTRACTURAL agreement, NO CONTRACT was signed. Our concern is if the customer didn't want to pay the amount billed they could have at any time called to question us or ask for the service to be canceled. They did continue to utilize the 1 yard and we continued to provided the service. He received his final bill in July and we held off turning over for collections until the end of November, 2014. We gave the customer plenty of time to contact our office and make arrangements with us regarding payment before they were turned over for collection.The actions we expect are that the customer pays for services received. We are simply asking for payment from the time the error was discovered and the customer chose to continue receiving service. When they have paid for services received if they choose to pay us directly, we will then notify [redacted] to let them know that customer pay their bill.Regards[redacted]
Complaint: [redacted]
I am rejecting this response because: I am sorry that you have employees that cannot tell you the truth about their actions.Maybe they are worried about being fired? or not wanting you to yell at them? I expect the riding mower bags to be replaced.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] In response to your letter dated January 5, 2015, ID #[redacted].The customer had been in service...
with us since September 2003. It was noted in a Route Audit on February 6, 2014 that the customer had a 1yard dumpster but was only paying for Residential Service. We confirmed with the driver that there was a 1 yard dumpster and then adjusted the bill accordingly.The customer had been paying for Residential Service-2 month bill cycle. We changed the account to Commercial Service-1 month bill cycle and began billing the customer monthly beginning in March.The customer paid his March bill and sent a note regarding billing. We called the customer and had to leave a message indicating we noticed during a route audit that they had a 1 yard and they hadn't been charged the 1 yard rate so we changed their billing cycle and adjusted the rate. July 3, 2014, the customer came in upset because we started charging him the full rate for a 1 yard. The customer claims that it was setup years ago that we would charge the reduced rate because he had very little trash. We told the customer that there are no notes anywhere reflecting this "agreement". We discussed with the customer that we were no longer going to continue to provide the 1 yard dumpster service for the amount that he had originally been paying.The customer was not interested in paying the new monthly amount and the account was canceled and the dumpster was brought in.IT IS IMPORTANT TO NOTE THAT THERE WAS NO CONTRACTUAL AGREEMENT FOR THIS ACCOUNT.The amount that was turned over for collection was for services rendered. The customer was notified via a bill that the account would be placed in collections if it was not settled. The customer was sent his final notice on his invoice the end of August 2014. The invoice was stamped FINAL NOTICE, your service has been suspended and your account will be placed for collections if not settled by September 15, 2014. The audit department held the account over until the end of November before turning the account over for collection.Regards,[redacted]