[redacted] In response to your letter dated January 5, 2015, ID # [redacted] .The customer had been in service with us since September It was noted in a Route Audit on February 6, that the customer had a 1yard dumpster but was only paying for Residential Service We confirmed with the driver that there was a yard dumpster and then adjusted the bill accordingly.The customer had been paying for Residential Service-month bill cycle We changed the account to Commercial Service-month bill cycle and began billing the customer monthly beginning in March.The customer paid his March bill and sent a note regarding billing We called the customer and had to leave a message indicating we noticed during a route audit that they had a yard and they hadn't been charged the yard rate so we changed their billing cycle and adjusted the rate July 3, 2014, the customer came in upset because we started charging him the full rate for a yard The customer claims that it was setup years ago that we would charge the reduced rate because he had very little trash We told the customer that there are no notes anywhere reflecting this "agreement" We discussed with the customer that we were no longer going to continue to provide the yard dumpster service for the amount that he had originally been paying.The customer was not interested in paying the new monthly amount and the account was canceled and the dumpster was brought in.IT IS IMPORTANT TO NOTE THAT THERE WAS NO CONTRACTUAL AGREEMENT FOR THIS ACCOUNT.The amount that was turned over for collection was for services rendered The customer was notified via a bill that the account would be placed in collections if it was not settled The customer was sent his final notice on his invoice the end of August The invoice was stamped FINAL NOTICE, your service has been suspended and your account will be placed for collections if not settled by September 15, The audit department held the account over until the end of November before turning the account over for collection.Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am sorry that you have employees that cannot tell you the truth about their actions.Maybe they are worried about being fired? or not wanting you to yell at them? I expect the riding mower bags to be replaced Regards, [redacted]
[redacted] In response to your letter dated January 5, 2015, ID # [redacted] .The customer had been in service with us since September It was noted in a Route Audit on February 6, that the customer had a 1yard dumpster but was only paying for Residential Service We confirmed with the driver that there was a yard dumpster and then adjusted the bill accordingly.The customer had been paying for Residential Service-month bill cycle We changed the account to Commercial Service-month bill cycle and began billing the customer monthly beginning in March.The customer paid his March bill and sent a note regarding billing We called the customer and had to leave a message indicating we noticed during a route audit that they had a yard and they hadn't been charged the yard rate so we changed their billing cycle and adjusted the rate July 3, 2014, the customer came in upset because we started charging him the full rate for a yard The customer claims that it was setup years ago that we would charge the reduced rate because he had very little trash We told the customer that there are no notes anywhere reflecting this "agreement" We discussed with the customer that we were no longer going to continue to provide the yard dumpster service for the amount that he had originally been paying.The customer was not interested in paying the new monthly amount and the account was canceled and the dumpster was brought in.IT IS IMPORTANT TO NOTE THAT THERE WAS NO CONTRACTUAL AGREEMENT FOR THIS ACCOUNT.The amount that was turned over for collection was for services rendered The customer was notified via a bill that the account would be placed in collections if it was not settled The customer was sent his final notice on his invoice the end of August The invoice was stamped FINAL NOTICE, your service has been suspended and your account will be placed for collections if not settled by September 15, The audit department held the account over until the end of November before turning the account over for collection.Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am sorry that you have employees that cannot tell you the truth about their actions.Maybe they are worried about being fired? or not wanting you to yell at them? I expect the riding mower bags to be replaced Regards, [redacted]