Northern Comfort Heating & Cooling, Inc.

We are sorry for any confusion regarding this invoice. The cost of the part installed was $plus tax. There was also a trip and diagnostic charge and tax which made the total $517.32. Because we want to keep our customers happy, we are willing to give the trip and diagnostic
fee refund to the customer which is $+ $tax which equals a refund of $106.92. Once the charge clears we will immediately give a refund to the customer. Going forward we will have to request all verbal consents be confirmed by text or email to avoid this confusion

We are so sorry to hear that this customer was upset due to the inability to get them a quote in a timely manner. As the Northern Comfort Heating & Cooling team
hits the spring/summer season, the calls that come into the office increase substantially. At this time the call volume was over calls per day during working hours. Our team needs to triage the calls making the most critical ones top priority. When the temperatures increase, the top priority becomes air conditioning as many customers deal with allergies and have health issues if they don’t have air conditioning in their home. The secondary priority becomes the pool heaters which calls were also coming in heavily due to the holiday and summer season coming up. One of the standing procedures is that the Northern Comfort team informs their customers to not take off from work, and that they will receive a call when the team is one hour away to service. This way it does not inconvenience the customer and they can continue with their daily plans until a schedule has been locked down with this call. If it is not acceptable, we reschedule with a better time for both. We cannot hold a strict schedule due to the call volume mentioned above We always strive to give great support and service to our customers and we are terribly sorry this was not resolved at the time for this customer. This was a bad situation however, due to the many calls coming in the owner may have not have been as professional to this customer, and for that he is sorry. We hope we can assist this customer in the future if needed

TERRIBLE SERVICEThis guy (***) comes out to take a look and then promises to send a quoteI call him a few days later, he says the quote will be with me in a day or twoover a week and nothingnever answers the phoneThis guy will not call you backSo much time wastedNot to be trustedVERY RUDE

Owner of the company was called in for a service issue on a 15 year old furnace. Company has been to our hoouse on other occasions and work performed. The evaluation of the furnace determined that the problem was a faulty gas valve. Repair was made and a charge of $569 was issued. No mention of the cost of the repai was offerred. After further review, the cost of the part was approx. $90.00.. thus making the 30 minutes spent on the repair worth neary $480.00 - which is outrageous. Simply put - taking advantage of a good long time customer. When this was brought up to the owner - his reponse was "...thats what we get for that job..." simply wrong and people should know about this.