Northern Creek

Hi SarahFirst I would like to say how sorry I am that you had to file a chargebackThis is not the way we like to do business and I find it so disappointing & hurtful that beyond our control this happened to youIt is very unfortunate that out of thousands of orders this had to happen to youAgain I am so very sorryYou are saying that you never received your moneyPlease check your statements or call your card company/bank, the charge back was decided in your favor on October I don't know of a reason why your card company or bank would not issue you a refundI do have proof that the charge back was decided in your favor and you should have definitely received your money backI know it was taken from our accountThank You SarahAgain I sincerely apologizePlease be assured this was a very rare casePlease contact us if we can be of further assistanceConnieOct 24, 2016Chargeback SettlementCompletedDetails-$1,USD-$USD-$1,USDThe $($your payment + $fee) was taken from our account.Name:Ryan Woelfel(The sender of this payment is Unregistered)

They have received a refundThanks

I am rejecting this response because:
We have not received a refund from the CompanyAs of 3/I contact our credit card company and they had not received a refund from the companyI would like to see what proof they have showing they did finally give us a
refundAs far as we are concerned this case is still very much open

Hi Sarah. First I would like to say how sorry I am that you had to file a chargeback. This is not the way we like to do business and I find it so disappointing & hurtful that beyond our control this happened to you. It is very unfortunate that out of thousands of orders this had to happen to you. Again I am so very sorry. You are saying that you never received your money. Please check your statements or call your card company/bank, the charge back was decided in your favor on October 24 2016.  I don't know of a reason why your card company or bank would not issue you a refund. I do have proof that the charge back was decided in your favor and you should have definitely received your money back. I know it was taken from our account. Thank You Sarah. Again I sincerely apologize. Please be assured this was a very rare case. Please contact us if we can be of further assistance. ConnieOct 24, 2016Chargeback SettlementCompletedDetails-$1,479.00 USD-$20.00 USD-$1,499.00 USDThe $1499 ($1479 your payment + $20 fee) was taken from our account.Name:Ryan Woelfel(The sender of this payment is Unregistered)

They have received a refund. Thanks