Northern Ford, Inc

Customer overstated his income and was not able to prove his income after the transaction was made. The finance company retracted it's credit approval and we had to unwind the deal, which included the trade in vehicle and payoff on the vehicle. Customer chose to buy another car at another dealership...

without trading the car that we had to give back. We tried to do everything in our power to resolve the issue and keep them in their new car, but were unsuccessful.