Initial Business Response / [redacted] (1000, 9, 2014/06/10) */ FW: Revdex.com complaint message [redacted] Tue, Jun 10, at 1:PM To: " [redacted] @chicago.Revdex.com.org" Cc: [redacted] , [redacted] Mrs [redacted] I apologize I have not gotten any of the messages aside from your voicemail yesterday As I'm sure you get this all the time, but this complaint is ridiculousWe are a fence dealer which means our customers buy fence from us and have us install itThe [redacted] felt they were better off buying their own material (for which we are a dealer) and wanted us to install itDespite our strong recommendation that they allow us to purchase the material and they buy it from and hire us to install it (so we are sure we have what we need to finish the job) they refused and felt they could save themselves money by buying it individually and having us then install itWe always order extra material when we buy our materialHowever due to the [redacted] un-willingness to ask their neighbors to attach their fence we did not have the proper materials and were unable to finish the job We told them what they needed and had it in stock but they were unwilling to pay for the post and said they would order it themselvesSo the the job was left incomplete do to having insufficient materials on the job which was OUT of our controlThey refused to order additional material and tried holding us responsibleTheir reasoning being " [redacted] approved their material list"We were unable to finish one fence line because Mrs [redacted] refused to ask her niehgbors for permission to install rail ends on their fence (attach to their fence)For this we installed a 1' "baffle" in order to close the fence, this was done at no additional cost to the customer We were and are unable to finish the job because Mrs [redacted] refuses to pay $for the additional line post she needs of which she did not orderThis is an overly fair price and does not even cover the $we have into trying to fix her fence numerous times We have tried and tried again but Mrs [redacted] refuses to solve her own issues amicably [redacted] Northern Illinois Fence Complete Fence Cortland, IL West Chicago, IL P: XXX-XXX-XXXX C:XXX-XXX-XXXX ***@CNIFence.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) What is ridiculous is this unscrupulous vendor which we have asked repeatedly to finish the job as specified, that we contracted and paid forIf this vendor spent 10% of the time and effort doing what they agreed instead of making excuses about how it's the homeowners fault they didn't do the job, we would have been done and happy months ago We have sent them a WRITTEN REJECTION OF COMPLETION as required under the agreementWe have filed this Revdex.com complaint, reversed the credit card charges and will now file a complaint with the Illinois Attorney General's office of consumer fraud This vendor has what we would describe politely as a vivid imagination, less politely, they are unprofessional and either incompetent or corrupt BUYER BEWARE - YOU WILL GET THE SAME LEVEL OF SERVICE Final Business Response / [redacted] (4000, 13, 2014/06/19) */ I have spoken to Mr [redacted] and we discussed his issues vsour issuesOur company agreed that we would install the rail ends as per his request once he got us the proper approval and this online slander was removed
Initial Business Response / [redacted] (1000, 9, 2014/06/10) */ FW: Revdex.com complaint message [redacted] Tue, Jun 10, at 1:PM To: " [redacted] @chicago.Revdex.com.org" Cc: [redacted] , [redacted] Mrs [redacted] I apologize I have not gotten any of the messages aside from your voicemail yesterday As I'm sure you get this all the time, but this complaint is ridiculousWe are a fence dealer which means our customers buy fence from us and have us install itThe [redacted] felt they were better off buying their own material (for which we are a dealer) and wanted us to install itDespite our strong recommendation that they allow us to purchase the material and they buy it from and hire us to install it (so we are sure we have what we need to finish the job) they refused and felt they could save themselves money by buying it individually and having us then install itWe always order extra material when we buy our materialHowever due to the [redacted] un-willingness to ask their neighbors to attach their fence we did not have the proper materials and were unable to finish the job We told them what they needed and had it in stock but they were unwilling to pay for the post and said they would order it themselvesSo the the job was left incomplete do to having insufficient materials on the job which was OUT of our controlThey refused to order additional material and tried holding us responsibleTheir reasoning being " [redacted] approved their material list"We were unable to finish one fence line because Mrs [redacted] refused to ask her niehgbors for permission to install rail ends on their fence (attach to their fence)For this we installed a 1' "baffle" in order to close the fence, this was done at no additional cost to the customer We were and are unable to finish the job because Mrs [redacted] refuses to pay $for the additional line post she needs of which she did not orderThis is an overly fair price and does not even cover the $we have into trying to fix her fence numerous times We have tried and tried again but Mrs [redacted] refuses to solve her own issues amicably [redacted] Northern Illinois Fence Complete Fence Cortland, IL West Chicago, IL P: XXX-XXX-XXXX C:XXX-XXX-XXXX ***@CNIFence.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) What is ridiculous is this unscrupulous vendor which we have asked repeatedly to finish the job as specified, that we contracted and paid forIf this vendor spent 10% of the time and effort doing what they agreed instead of making excuses about how it's the homeowners fault they didn't do the job, we would have been done and happy months ago We have sent them a WRITTEN REJECTION OF COMPLETION as required under the agreementWe have filed this Revdex.com complaint, reversed the credit card charges and will now file a complaint with the Illinois Attorney General's office of consumer fraud This vendor has what we would describe politely as a vivid imagination, less politely, they are unprofessional and either incompetent or corrupt BUYER BEWARE - YOU WILL GET THE SAME LEVEL OF SERVICE Final Business Response / [redacted] (4000, 13, 2014/06/19) */ I have spoken to Mr [redacted] and we discussed his issues vsour issuesOur company agreed that we would install the rail ends as per his request once he got us the proper approval and this online slander was removed