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Northern Kentucky Physical Medicine and Medical Weight Loss

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Northern Kentucky Physical Medicine and Medical Weight Loss Reviews (1)

This letter is in response to the complaint filed by [redacted], ID [redacted]There are many issues about this complaint that are perplexing to our office staff and just odd all together, Mr. [redacted] was a patient here and was released in January 2016 after responding well to care. The complaint we...

received was filed on September 14th 2016, According to our records and the staff recollection of him, [redacted] responded well to care. I cannot release full medical notes due to HIPPA regulations, but I can state that his pain decreased over the course of his treatment and he responded well to care. In his complaint he states that we told him his insurance covers everything, however our billing staff completed a standard insurance verification that showed otherwise. You will see from the attached documents that our office was transparent with him about his responsibility and his insurance coverage, and he signed the documents regarding his cost of care. In fact, [redacted] completed two treatments plans with our office and in both instances he signed the financial agreements and paid his treatment plan in full. He therefore has a zero balance with our office, and we checked with the billing department and he has not been sent any bills, We contacted Mr. [redacted] on 9-19-16 to ask him about this complaint, but we have yet to hear from him.Mr. [redacted] responded well to the care and was a pleasant person to work with. If his knee pain has flared up we would be more than happy to try to help him.Questions for [redacted];Why did you file a complaint stating that we lied to you about your insurance when in fact you signed off on the financial agreement?You completed your treatment plan, responded well, appeared satisfied when you were here, and we enjoyed working with you. Eight months later you filed a complaint, What changed?

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